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West Shores

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2607 Albert Pike, Hot Springs, AR 71913

9.8
Review score
97 reviews
Add review
9.8
Review score
97 reviews
5 star
84%
4 star
13%
3 star
2%
2 star
0%
1 star
1%
See all reviews
9.4
Review score
5165 reviews
71 facilities
For pricing & availability:
(866) 374-4058
West Shores
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West Shores community entrance
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West Shores in google map

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MB
-
Family/friend
5.0
Review for West Shores
We would certainly recommend West Shores to anyone looking for an assisted living facility.The one concern we have is the recent shortage staff and replacement of staff with agency staff. Those staff members are less organized in some aspects observed. By my mother-in-law, such as repeated

About the facility
West Shores

Get away from the noisy city and enjoy the peacefulness and serenity of West Shores — a 17-acre community offering independent living, assisted living, and temporary stay services in Hot Springs, Arkansas. This multi-story community features open-concept common areas, a list of desired amenities, and two stunning restaurant-style dining halls lined with large windows, filling the room with an abundance of natural light. Visit with your loved ones in the open atrium lobby, or admire the breath-taking view of Lake Hamilton while relaxing on the patio with your pup.

Community Services and Amenities

At West Shores, you don’t have to fantasize about a life free from household chores because that’s your new reality. Professional associates provide regular housekeeping, laundry, linen, and maintenance services throughout the week, helping you keep your apartment clean and organized. Nutritious and savory meals are prepared with the freshest ingredients every day thanks to the culinary team. Join your friends in one of the luxurious dining halls for breakfast, lunch, and dinner. With a rotating menu, you’re sure to find a dish that satisfies your dietary needs and also tastes amazing!

Highly trained caregivers and licensed nurses offer a wide range of assisted living services that are available...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Independent Living

Pricing
for West Shores

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at West Shores

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West Shores community entrance
West Shores

2607 Albert Pike, Hot Springs, AR 71913

Brookfield Hot Springs
Brookfield Hot Springs

205 Sawtooth Oak St, Hot Springs, AR 71901

Garrett Woods
Garrett Woods

142 Brighton Terrace, Hot Springs, AR 71913

Atrium at Serenity Pointe outdoor common area
Atrium at Serenity Pointe

2803 Albert Pike Road, Hot Springs, AR 71913

9.8
Review score
97 reviews
9.8
Review score
97 reviews
5 star
84%
4 star
13%
3 star
2%
2 star
0%
1 star
1%
9.6
Review score
12 reviews
9.6
Review score
12 reviews
5 star
75%
4 star
25%
3 star
0%
2 star
0%
1 star
0%
8.7
Review score
6 reviews
8.7
Review score
6 reviews
5 star
50%
4 star
33%
3 star
17%
2 star
0%
1 star
0%
8.3
Review score
32 reviews
8.3
Review score
32 reviews
5 star
45%
4 star
34%
3 star
9%
2 star
6%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at West Shores

Healthcare Services

  • Incontinence Care
  • High Acuity Care
  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Gluten-free
  • Low / No Sodium
  • Guest Meals
  • No Sugar
  • International Cuisine
  • Restaurant Style Dining
  • Vegan
  • Meals Provided
  • Vegetarian
  • Room Service

Room Amenities

  • Air Conditioned
  • Ground Floor Units
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Full kitchen
  • Bath Tubs
  • Kitchenette
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Common areas

  • Beauty Salon
  • TV Lounge
  • Indoor Atrium
  • Central Fireplace
  • Outdoor Common Areas
  • Outside Patio
  • Indoor Common Areas
  • Barber Shop
  • Library
  • Meeting Room

Recreational areas

  • Game Room
  • Piano or Organ
  • Billiards Lounge
  • Arts and Crafts Center
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • American Sign Language
  • English

Activities

  • Live Dance or Theater Performances
  • Art Classes
  • Yoga / Chair Yoga
  • Dances
  • Gardening Club
  • Bridge Club
  • Men's Club
  • Live Well Programs
  • Cards / Pinochle Club
  • Cooking Club
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Karaoke
  • Community Service Organizations
  • Book Club
  • Devotional Activities Offsite
  • Happy Hour
  • Birthday Parties
  • Walking Club
  • Cooking Classes
  • Activities Off-site
  • Pet-focused Programs
  • Educational Speakers / Life Long Learning
  • Day Trips and Outings
  • Activities On-site
  • Stretching Classes
  • Trivia Games
  • Light Therapy Programs
  • Quilting or Sewing Club
  • Holiday Parties
  • BBQs or Picnics
  • Other Religious Services
  • Live Musical Performances
  • Wine Tasting
  • Tai Chi
  • Choir / Singing Club
  • Community Service Programs
  • Wii Bowling

Reviews

for West Shores

9.8Review score97 reviews
9.8
Review score
97 reviews
5 star
84%
4 star
13%
3 star
2%
2 star
0%
1 star
1%
Sonida Senior Living
9.4
Review score5165 reviews71 communities
Write a review
A Place for Mom has scored West Shores with 9.8 out of 10 using our proprietary review score based on 41 reviews in the last 2 years. Over all time, West Shores has 97 reviews with an average "overall experience" of 4.8 out of 5.
Overall Rating
4.8
Cleanliness
4.8
Friendliness
4.8
Care Services
4.7
Staff
4.9
Meals & Dining
4.6
Activities
4.7
Value for Cost
4.7
A Place for Mom has scored West Shores with 9.8 out of 10 using our proprietary review score based on 41 reviews in the last 2 years. Over all time, West Shores has 97 reviews with an average "overall experience" of 4.8 out of 5.
Parent company
Best of Senior Living 2023
Sonida Senior Living
9.4
Review score5165 reviews71 communities
Logo for Sonida Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 97 reviews
Rosa S - Toured community
Assisted Living
March 25, 2024
3.0
Residents are happy!
I came in for a tour and met with the Sales Director. She was very up front, honest and well informed about the community. We could tell the residents adore her as they spoke highly of her. I wish we could have made a deposit because the sales director left a great impression on us from her smile, her honesty, the glow she had about talking about the community and engaging with the residents. We did tour a few other communities, but none compared to West Shores. The apartments were spacious, and windows were great for those in wheelchairs when sitting you still get that great view. The only bad I have to say would be the director of nursing. She was very rude and pushy on care and not allowing my loved one to speak on what she wants from senior living. If the director of nursing can get some training on customer service and how to speak to people, we may have made a deposit. Overall West Shores made us feel at ease, homey and just a great environment. The residents seem happy!
Cleanliness
5
Friendliness
3
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
March 27, 2024
Thank you for the feedback. We always strive to provide great customer service to everyone walking into the doors of West Shores and to our residents. We will give the proper training that is needed for our nursing to be successful. We do invite you back to have lunch with us.
MB - Family/friend
Assisted Living
March 13, 2024
5.0
Verified Review
Review for West Shores
We would certainly recommend West Shores to anyone looking for an assisted living facility.The one concern we have is the recent shortage staff and replacement of staff with agency staff. Those staff members are less organized in some aspects observed. By my mother-in-law, such as repeated late medication administration to some of her dining table mates.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
April 1, 2024
We appreciate your candid feedback and comments. Please know we will always strive to provide the best care for your MIL and at times, that may mean using outside sources to do so. We love that you have chosen us and look forward to continuing to try and exceed your expectations.
Anonymous - Family/friend
Assisted Living
February 16, 2024
4.0
Verified Review
Review for West Shores
My experience with the community has been fairly well but I've had to give the nursing staff a little more involved than they were in the beginning. I chose this place because it seem to be a fair price but shortly after moving my sister there they added on a level of care at $650 a month more. The bookkeeping department has had incorrect invoices for the past three months that I've had to go in and straighten out with the accountant. The meals there are just average and nothing more. I do wish they had more activities to keep my sister a little busier.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Activities
3
Value for Cost
2
Mike G - Family/friend
Assisted Living
December 12, 2023
5.0
Great place!
West Shores is a great community and with so many activities happening throughout the day is great to see the residents really involved. The Sales Director was very helpful and the move in process was smooth. She did not sugar coat anything and made sure we knew all cost upfront.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
January 18, 2024
Hi Mike G, thank you so much for your positive comments about West Shores!
Lana S - Family/friend
Assisted Living
December 12, 2023
5.0
Very Pleased
West Shore residents seem to be happy and well taken care of. I met with the Sales Director [name removed] and she was very helpful. It was nice to hear the residents talk so kindly about the employees and how the activities are ran. I look forward to coming back in a few weeks. I would recommend West Shores to anyone looking for a genuine community that actually cares for the residents like family.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
January 18, 2024
Lana S, thank you for your kind words and this wonderful review!
ella w
Assisted Living
December 8, 2023
5.0
Amazing!
We went as a team for gingerbread houses and karaoke and you can really notice the effort put into these activities! The community was having the best time and it was very well put together! I really loved going and spending time with the tenants and i could tell they did too!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Response from West Shores
January 18, 2024
Ella W, we are so happy to read such a great review about West Shores!
Missy M
Independent Living
December 8, 2023
5.0
Spending Time With The Residents
I had so much fun at West Shores. The residents were nice and fun to talk and spend time with, I wish to return again. The staff was very kind to their residents, double checking if they needed anything. For a bunch of amazing elderly folk, they were very energetic and engaging in the activities.
Cleanliness
5
Friendliness
5
Staff
5
Activities
5
Value for Cost
5
Response from West Shores
January 18, 2024
We appreciate your positive review about your recent experience with us!
Eva W
Assisted Living
December 8, 2023
5.0
Christmas fun
Had an amazing experience with staff and people at Westshores! Loved the fun activities and the atmosphere!! 100/10 recommend! The staff was very attentive to the clients! They were very interactive and responsive to everyone in the area!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
January 18, 2024
Thanks again for the recommendation, and have an amazing day!
Rebecca P - Resident/client
Assisted Living
November 29, 2023
5.0
Advice from a wise woman
I love west shores. I’ve lived here for going on two years. Everyday has gotten better. One thing that I love is that there isn’t any gossip. Everyone treats you so well. The employee and even other residents truly care about you. I’m looking forward to to events going forward.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Melinda A - Resident/client
Assisted Living
November 29, 2023
5.0
Resident of a year
Very good place. A place to call home. I have really enjoyed getting to know my neighbors here at west shores. [name removed] is very good at everything she does and we are very glad to have her here. The amount of things that you receive are very worth the cost. One of the cheapest communities that I have stayed in but still received everything plus more for what I would have to pay double for else where.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Linda - Family/friend
Assisted Living
October 30, 2023
4.0
Verified Review
A nice community!
I would definitely recommend West Shores to others for Assisted Living. The staff are very friendly and responsive to my mom's needs. She feels very safe at West Shores. Her room is quiet and it feels more like an apartment. There is medical care on site, which is a big bonus. The food does seem to be hit and miss and is probably the biggest complaint that we have here. Prior to moving in, we were told that the food was great, but this has not been our experience. I hope this changes. Overall, West Shores is a nice community!
Cleanliness
5
Friendliness
4
Care Services
4
Staff
5
Meals & Dining
1
Activities
5
Value for Cost
5
Melanie - Family/friend
Independent Living
September 15, 2023
5.0
Respite care
My husband stayed at West Shores for 10 days while I was out of town. The care he received was exactly what we had hoped-for. He made friends that he ate with, went to exercise class, and even had a lift reclining chair in his apartment. When the need arises again, we will be back to West Shores.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
October 21, 2023
Melanie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at West Shores. We look forward to see you again soon.
Anonymous - Family/friend
Assisted Living
September 13, 2023
4.0
Verified Review
Happy in Hot Springs at West Shores
I recommend West Shores Assisted Living to others! One huge selling point for us was the fact that several residents came up to us and told us that they were happy living here. I knew right away that this feedback was huge! The staff is phenomenal in every way. According to my mother, the food is so/so: no steaks, no roasts, not a lot of variation; the menu repeats and often. She isn't a complainer so when she mentions something, it means something. The place is cleaner than most. The move-in process was a breeze. I would have liked to see a 30-day follow up with management and clinical team in the way of a family care plan; my mom had a hard time adjusting. I still haven't met the Executive Director and that should have happened either right away or within days; mom has been a resident for over a month now. The activities are awesome! A lot is offered that interests my mom.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Response from West Shores
September 15, 2023
Thank you for taking the time out to leave a review. We are happy to hear to hear that we offer a lot that interest Mom. We apologize for not having a meet/greet with our Executive Director but if you would like we are able to arrange a sit down. We look forward to hearing from you. Thank you. :)
Anonymous - Family/friend
Assisted Living
June 7, 2023
3.0
Verified Review
Our less than optimal experience had to do with the accounting department and lack of communication. Things seem to have straightened out since then. The staff is great! There always seems to be something going on to get the residents involved. Very happy with all aspects of that.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Value for Cost
4
Response from West Shores
June 8, 2023
Thank you for the feedback. We recently had some changes in our accounting department and we have worked diligently to improve that aspect as well as communication. We are so happy that your loved one is happy with the rest of their home.
Jeff and Frankie Taylor - Family/friend
Independent Living
June 2, 2023
5.0
Great facility, staff and community
My dad decided he wanted to move to an independent living facility. Since we have had friends who have lived at West Shores, we scheduled a tour. [name removed] met us in the lobby, showed us around the facility, and got us settled in for a wonderful lunch. Dad was pleased with everything that day and didn't even want to look elsewhere. We recommend West Shores to anyone looking for a lovely place to spend their Golden Years.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
June 8, 2023
Hi Jeff And Frankie, we are very happy to have provided you with such a positive experience!
Jennifer W. - Toured community
Independent Living
April 27, 2023
5.0
Clean community!
I came in for a tour on a weekend and met with the Sales Director. She was knowledgeable, friendly, caring and her smile had me sold on the community. You could tell by the way she interacted with the staff and residents that she genuinely cared for everyone. During the tour I noticed the common areas were kept up to part and the apartment that was shown had a beautiful view. After touring 4 communities West Shores had me sold from the moment I met with [name removed], the Sales Director to the staff and residents. West Shores is where you need to be. Everyone really cares for the residents.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
June 2, 2023
Hi Jennifer W., thank you so much for your positive comments about West Shores!
Alena - Family/friend
Assisted Living
March 6, 2023
5.0
Verified Review
A Good Place to Be
My loved one was here a short period of time. It was very clean. The care was good. The staff was great. They were really good, and there was no complaints. We picked this community, because of the location, and it was easy to get to.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
3
Response from West Shores
June 2, 2023
We appreciate your positive review about your recent experience with us!
Bill Bucklew - Resident/client
Independent Living
December 13, 2022
5.0
Very Pleased
The Sales Director has been most helpful in getting me enrolled and settled in the new surroundings. Her pleasant smile and good words go a long way! West Shores has been nothing but good to me and family when they comes to visit me.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
June 7, 2023
Bill Bucklew, thank you for your kind words and this wonderful review!
J P - Industry reviewer
Assisted Living
December 7, 2022
5.0
Love west shores
The staff is great and and so is the residents! Everyone is friendly and caring towards each other and always willing to help. There is always something to do with the activities and events that they have.
Cleanliness
2
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from West Shores
June 7, 2023
J P, we are so happy to read such a great review about West Shores!
Jean D - Resident/client
Assisted Living
October 31, 2022
5.0
I am very pleased and happy with staff, residents. Anything I've asked for they have done. Everyone is so friendly. Move in process was great!
Response from West Shores
November 16, 2022
We appreciate your positive review about your recent experience with us!
Viewing 1-20 out of 97 reviews

Neighborhoods
around West Shores

See what the neighborhood has to offer and what’s nearby:
West Shores in google map

Frequently Asked Questions
about West Shores

West Shores offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored West Shores 9.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (501) 767-1200 to reach a resident at West Shores.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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