2803 Albert Pike Road, Hot Springs, AR 71913
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Meals & dining
Value for cost
What really stood out to us in the beginning stages was just the look of the community and how open it was. I am from out of state, but I do know the cleanliness of the community was excellent. Our loved one not only enjoyed his stay there but also really enjoyed the meals.
Response from Atrium at Serenity PointeJuly 19, 2021
Thank you so much, Patrick for taking time to share your experience of Atrium at Serenity Pointe. We value your opinion deeply and shared your positive review with our team. Your feedback was greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you!
My loved one had a short stay at Atrium at Serenity Pointe. The staff did a good job. My loved one didn't like the lock down due to the pandemic. They felt isolated during the time they were there.
Response from Atrium at Serenity PointeMarch 6, 2021
Thank you so much for taking time to share your experience of The Atrium at Serenity Pointe. We'll share your positive review with our team, as your feedback is greatly appreciated. If you have anything further to share, please reach out to us. - Warm regards, Alison
My ratings are based on my experience of during the COVID lock down. Don't Go there is what I would tell people. I'm assuming things have gotten better since my loved on was there. When COVID hit, they locked my loved one in their apartment for 90 days, and wasn't being woke up or assisted in getting up every day. There were other residents out walking around with and without masks on, even though there were other residents moving around. There were social media posts, but there were times that my loved one was able to see some of the outdoor activities going on and still not be able to participate. This is one of the main reasons I choose to remove my loved one from the community. My loved one's health had declined so much since being in this community, that the other communities weren't wanting to not admit my loved one.
Response from Atrium at Serenity PointeJanuary 22, 2021
Hello, Barbara. My name is Katie, and I’m a team member at the Elegance Support Center (located in Baltimore, Maryland). Thank you for taking time to write about your experience at the Atrium at Serenity Pointe. I have shared your comments with our regional leadership team and it would be of great value to learn more about your experience, if you’re open to connect? If you’re open to further discussion, can you please send us a private message with your phone or email address? We’ll reach out to chat. Thank you again, Barbara and have a great day. - Katie
Having been around various Assisted facilities for years, I have to say, that the Atrium is at the pinnacle of excellence. The staff is warm and inviting, the facilities are beautiful, and full of rich decor and majestic scenery through the windows overlooking Lake Hamilton. The New Administrator ([name removed]) has faced numerous challenges that she's met head on and exceeded in her management style. She personally is dealing with personnel and family issues alike, while delivering wonderful care for the residents in this ongoing pandemic. [names removed] are just a few names and faces you'll see everyday, and each of them take their respective roles in the team seriously. As a collective group, they are turning the Atrium around. Amenities are nice, but without a caring staff for the residents, the facility would fall back into problems of the past. I sure hope they stay, because they all are as beautiful as the facility, and make it a place we can visit our family member(s), and know that we can rest at night with such a stellar team watching over them. In short they are Outstanding and when the pandemic changes course, it will be the 'go-to' place for year round fun and socializing for all of us. It really is a place for mom!!!! :)
Response from Atrium at Serenity PointeJanuary 27, 2021
Thank you so much for taking time to share your experience. We’ll share your positive feedback with our team, which will certainly brighten their day. If you have anything further to share, please reach out to us as we love hearing from you! - Alison
All reviews prior to 2020 should be disregarded as they may not reflect the current status and conditions. In the climate of a Covid19 pandemic, one would think an assisted living center would take the position of OVER-communicating to residents and families. However, the Atrium has decided to do the opposite; they do not respond to emails or phone messages from families, residents are left wondering and are worried about their safety. Getting information out of management, including nursing, is like pulling teeth. For example, the latest Covid update on their website - where they state not being aware of any confirmed cases of Covid within their community - is over 6 weeks old. They fail to mention that several of the staff members, including some with resident interaction, have tested positive. My satisfaction level with the Atrium (where I have a parent) has been on the decline long before Covid. With a new management team in place and restructured ownership, it is abundantly clear that the focus is on the bottom-line. Staffing levels do not support the level of care they claim to be able to provide. I receive second-hand complaints that several of the CNA's are well-known for their rude and condescending remarks to residents. Even the food service, for which they once well-regarded, has slipped in to a quality category generally reserved for the incarcerated. I get it that with the pandemic, operations just wont be as smooth as they once were. However, I think the Atrium is being opportunistic to reset a new bar of service and care low enough to blame it on Covid; but they make up for it by charging the same premium rates, possibly hoping to dump some residents who require a higher level of care and backfill with low care residents at the same premium rate. Just my opinion and perspective....
I have found The Atrium very satisfactory. The people (both residents and staff) are friendly and helpful; the food is good; the setting is beautiful; we are gradually getting acquainted.
Response from Atrium at Serenity PointeJanuary 25, 2019
Good afternoon, thank you for writing this review and rating The Atrium at Serenity Pointe three-and-a-half stars. We are glad to hear your experience so far has been well. If there is anything that we can to help you get more acquainted, please don't hesitate to reach out to us. You can reach us by asking anyone in the community, sending a private message on Facebook. Thank you again and have a great rest of your day. Shawn - Digital Marketing
On the whole, I am quite pleased with The Atrium, although I did have some problems adjusting to very little intellectual stimulation. I have worked to find that on my own because otherwise it's great.
Response from Atrium at Serenity PointeJanuary 16, 2019
Hi there, thank you for taking the time to rate The Atrium at Serenity Pointe four-star review. We are ecstatic to hear that your overall experience with The Atrium has been good. I want to apologize about the adjustment due to "very little intellectual stimulation." This is not the standard that we set for our communities. I will be sending your comment over to our community and regional leadership team. We are happy that you are a part of our community. If you have any questions or wish to provide additional feedback, don't hesitate to reach out. Thank you again and have a great rest of your day. Shawn - Digital Marketing
Absolutely beautiful facility with lovely serene views of lake.
I have removed my father from the Atrium as this is not a safe place for a loved one and I would never allow any of my family to go there nor recommed this place for any reason. They had requested that we not visit for the first few days to let my dad settle in and even when I called every day they gave me glowing reports that were not actually being done. They are tiring patients down at night, there is no head of nursing and there is a lack of staffing. My dad was there 5 weeks and I have removed him for his own safety. They did not check his blood sugar for a month and they had doctor's orders for daily blood sugar testing, he went unbathed for days on end. The Atium even gave my father medication to calm him down without doctor's orders. They later said that they had gotten orders from his doctor. His room smelled of urine, there was no shower head in his shower so how where they bathing him. I was horrified when I did finally go and visit my father and removed him immediatley
I like this community for the care for my mom. The staff is very attentive. The community is very clean and has a nice enviroment to have her enjoy. The menu is appealing but does need some small changes. I like knowing that she is happy with the activities and communicating with the other residents. We would recommend the care and the value for other families.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.