Atrium at Serenity Pointe

2803 Albert Pike Road, Hot Springs, AR 71913

About the community

Enjoy Stunning Views and Landscapes from the Peninsula on Lake Hamilton!
The Atrium at Serenity Pointe is a beautiful senior living provider located in Hot Springs, AR, offering unparalleled views from the peninsula on beautiful Lake Hamilton. The Atrium at Serenity Pointe offers the perfect mix of personal care and hospitality tailored to meet the individual needs of senior living residents in Hot Springs, AR.

We are focused on providing you with the very best personalized care to ensure that you're comfortable and at ease. No more worrying about tedious daily tasks like cooking or cleaning! Our range of services extends from independent living to traditional assisted living services such as bathing, dressing, and medication management, and even includes our specialized memory care program servicing the needs of Alzheimer’s or other memory impairments. All these services are housed within a safe and attentive atmosphere complete with a 24-hour personal call system and around-the-clock staffing. You can take comfort in knowing help is always available at The Atrium! With one monthly fee, The Atrium provides a beautifully appointed apartment home and a full complement of services and amenities – from delicious restaurant-style dining with an amazing choice of entrees to...

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Senior Living Options Offered

Assisted living
Memory care
Independent living

Pricing at Atrium at Serenity Pointe

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
2 Bedrooms
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities

Health Care Services

Memory care
Ambulatory care
Diabetic care
Incontinence care
Medication management

Staffing & ancillary services

Hospice available on-site
Doctor
Nurse
Podiatrist
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Meals & Dining

Meals provided
Anytime dining
Guest meals
Professional chef

Room Amenities

Wheelchair accessible showers
Bath tubs
Respite or short term stays offered
Wi-fi/high-speed internet
Full kitchen
Kitchenette

Community Amenities

On-site dining options

Bar or pub
Private dining room

Transportation & parking

Resident parking available
Complimentary transportation
Property convenient to public transit
Uncovered parking

Pets

Dogs allowed
Cats allowed

Common areas

Outdoor common areas
Indoor common areas
Indoor atrium
Barber shop

Recreational areas

Swimming pool
Billiards lounge
Fitness center
Game room

Services

Housekeeping
Beautician
Grocery shopping and errands
Laundry service / drycleaning

Memory care services

Secured community
Designed specifically to accommodate memory loss
Memory care only community
Enclosed courtyard

Primary language spoken by staff

English

Activities

Devotional activities on-site
Devotional activities offsite
Art classes
Educational speakers / life long learning

Reviews of Atrium at Serenity Pointe

4

(21 reviews)

Write a Review

Cleanliness

4.2

Care services

4.2

Staff

4.5

Meals & dining

5.0

Activities

3.9

Value for cost

4.1

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1-10 of 21 reviews

5.0
June 16, 2021
Patrick M - Child of resident/client
I would recommend it

What really stood out to us in the beginning stages was just the look of the community and how open it was. I am from out of state, but I do know the cleanliness of the community was excellent. Our loved one not only enjoyed his stay there but also really enjoyed the meals.

Response from Atrium at Serenity Pointe

July 19, 2021

Thank you so much, Patrick for taking time to share your experience of Atrium at Serenity Pointe. We value your opinion deeply and shared your positive review with our team. Your feedback was greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you!


3.0
March 1, 2021
Anonymous - Child of resident/client
Verified Review
It Was an Experience

My loved one had a short stay at Atrium at Serenity Pointe. The staff did a good job. My loved one didn't like the lock down due to the pandemic. They felt isolated during the time they were there.

Response from Atrium at Serenity Pointe

March 6, 2021

Thank you so much for taking time to share your experience of The Atrium at Serenity Pointe. We'll share your positive review with our team, as your feedback is greatly appreciated. If you have anything further to share, please reach out to us. - Warm regards, Alison


2.0
November 3, 2020
Barbara - Loved one of resident/client
Stay Away During COVID

My ratings are based on my experience of during the COVID lock down. Don't Go there is what I would tell people. I'm assuming things have gotten better since my loved on was there. When COVID hit, they locked my loved one in their apartment for 90 days, and wasn't being woke up or assisted in getting up every day. There were other residents out walking around with and without masks on, even though there were other residents moving around. There were social media posts, but there were times that my loved one was able to see some of the outdoor activities going on and still not be able to participate. This is one of the main reasons I choose to remove my loved one from the community. My loved one's health had declined so much since being in this community, that the other communities weren't wanting to not admit my loved one.

Response from Atrium at Serenity Pointe

January 22, 2021

Hello, Barbara. My name is Katie, and I’m a team member at the Elegance Support Center (located in Baltimore, Maryland). Thank you for taking time to write about your experience at the Atrium at Serenity Pointe. I have shared your comments with our regional leadership team and it would be of great value to learn more about your experience, if you’re open to connect? If you’re open to further discussion, can you please send us a private message with your phone or email address? We’ll reach out to chat. Thank you again, Barbara and have a great day. - Katie


5.0
September 29, 2020
Elegant Traveler - Loved one of resident/client
Great Staff, Great Facility, and professional in all aspects.

Having been around various Assisted facilities for years, I have to say, that the Atrium is at the pinnacle of excellence. The staff is warm and inviting, the facilities are beautiful, and full of rich decor and majestic scenery through the windows overlooking Lake Hamilton. The New Administrator ([name removed]) has faced numerous challenges that she's met head on and exceeded in her management style. She personally is dealing with personnel and family issues alike, while delivering wonderful care for the residents in this ongoing pandemic. [names removed] are just a few names and faces you'll see everyday, and each of them take their respective roles in the team seriously. As a collective group, they are turning the Atrium around. Amenities are nice, but without a caring staff for the residents, the facility would fall back into problems of the past. I sure hope they stay, because they all are as beautiful as the facility, and make it a place we can visit our family member(s), and know that we can rest at night with such a stellar team watching over them. In short they are Outstanding and when the pandemic changes course, it will be the 'go-to' place for year round fun and socializing for all of us. It really is a place for mom!!!! :)

Response from Atrium at Serenity Pointe

January 27, 2021

Thank you so much for taking time to share your experience. We’ll share your positive feedback with our team, which will certainly brighten their day. If you have anything further to share, please reach out to us as we love hearing from you! - Alison 


1.5
July 28, 2020
Anonymous - Loved one of resident/client
NO LONGER THE SHINY PENNY

All reviews prior to 2020 should be disregarded as they may not reflect the current status and conditions. In the climate of a Covid19 pandemic, one would think an assisted living center would take the position of OVER-communicating to residents and families. However, the Atrium has decided to do the opposite; they do not respond to emails or phone messages from families, residents are left wondering and are worried about their safety. Getting information out of management, including nursing, is like pulling teeth. For example, the latest Covid update on their website - where they state not being aware of any confirmed cases of Covid within their community - is over 6 weeks old. They fail to mention that several of the staff members, including some with resident interaction, have tested positive. My satisfaction level with the Atrium (where I have a parent) has been on the decline long before Covid. With a new management team in place and restructured ownership, it is abundantly clear that the focus is on the bottom-line. Staffing levels do not support the level of care they claim to be able to provide. I receive second-hand complaints that several of the CNA's are well-known for their rude and condescending remarks to residents. Even the food service, for which they once well-regarded, has slipped in to a quality category generally reserved for the incarcerated. I get it that with the pandemic, operations just wont be as smooth as they once were. However, I think the Atrium is being opportunistic to reset a new bar of service and care low enough to blame it on Covid; but they make up for it by charging the same premium rates, possibly hoping to dump some residents who require a higher level of care and backfill with low care residents at the same premium rate. Just my opinion and perspective....


3.5
January 15, 2019
snicklefritz - Resident/client

I have found The Atrium very satisfactory. The people (both residents and staff) are friendly and helpful; the food is good; the setting is beautiful; we are gradually getting acquainted.

Response from Atrium at Serenity Pointe

January 25, 2019

Good afternoon, thank you for writing this review and rating The Atrium at Serenity Pointe three-and-a-half stars. We are glad to hear your experience so far has been well. If there is anything that we can to help you get more acquainted, please don't hesitate to reach out to us. You can reach us by asking anyone in the community, sending a private message on Facebook. Thank you again and have a great rest of your day. Shawn - Digital Marketing


4.0
January 9, 2019
snicklefritz - Resident/client
I like it.

On the whole, I am quite pleased with The Atrium, although I did have some problems adjusting to very little intellectual stimulation. I have worked to find that on my own because otherwise it's great.

Response from Atrium at Serenity Pointe

January 16, 2019

Hi there, thank you for taking the time to rate The Atrium at Serenity Pointe four-star review. We are ecstatic to hear that your overall experience with The Atrium has been good. I want to apologize about the adjustment due to "very little intellectual stimulation." This is not the standard that we set for our communities. I will be sending your comment over to our community and regional leadership team. We are happy that you are a part of our community. If you have any questions or wish to provide additional feedback, don't hesitate to reach out. Thank you again and have a great rest of your day. Shawn - Digital Marketing


5.0
June 19, 2018
Anonymous - Toured community

Absolutely beautiful facility with lovely serene views of lake.


0.5
July 20, 2017
Anonymous - Loved one of resident/client
Verified Review
This place is a [Removed]

I have removed my father from the Atrium as this is not a safe place for a loved one and I would never allow any of my family to go there nor recommed this place for any reason. They had requested that we not visit for the first few days to let my dad settle in and even when I called every day they gave me glowing reports that were not actually being done. They are tiring patients down at night, there is no head of nursing and there is a lack of staffing. My dad was there 5 weeks and I have removed him for his own safety. They did not check his blood sugar for a month and they had doctor's orders for daily blood sugar testing, he went unbathed for days on end. The Atium even gave my father medication to calm him down without doctor's orders. They later said that they had gotten orders from his doctor. His room smelled of urine, there was no shower head in his shower so how where they bathing him. I was horrified when I did finally go and visit my father and removed him immediatley


5.0
June 15, 2017
Anonymous - Loved one of resident/client
Verified Review
My mother's great care

I like this community for the care for my mom. The staff is very attentive. The community is very clean and has a nice enviroment to have her enjoy. The menu is appealing but does need some small changes. I like knowing that she is happy with the activities and communicating with the other residents. We would recommend the care and the value for other families.


Frequently Asked Questions

Atrium at Serenity Pointe offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Atrium at Serenity Pointe has received an average review rating of 4 based on 21 reviews. See all reviews.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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