Vitality Living Pleasant Hills

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The place itself is really nice, however our loved one was just not getting her money's worth. The management was terrible and we have two big issues with them. One was the lack of communication, when you would approach them with an issue they said it would get done but they never followed through with it and the entire time our loved one was there nothing was fixed. They needed to have better medication management, they messed up multiples times, they were giving her the wrong dosages, at times they did not know what they were giving her because the medicine was not being administered by a nurse. They also would skip medication, and there was just no communication. Our second issue was the food, our loved one needed to be on a soft diet, and for five months she was only given two options to chose from and even then sometimes she was only given a few items to eat for the entire day. During those five months we had to go all the way up to the vice president to try and get this issue resolved and it never was. There was also a lot of staff turnover and our experience was just a complete disaster.

The community cheated us, they had to have my mom leave due to her condition but continued to charge us. They have not refunded us any of the money that they owe us. I would not recommend this community

The food at this community absolutely needs improvements, one meal we were given buttered noodles and rice, which was two carbs and that was it. However, there are a couple decent meals. The house keeping who takes care of my apartment cleans everything from my bathroom to the kitchen. I haven not had any trouble with the staff members, Sometimes the activities director bring drinks and little snacks on a cart around our rooms. For Halloween we get treats, and if it is your birthday you can also get little goody bags.

It is in a good location, staff friendly, I haven't had any problem with my mom being there. the room sizes are nice, the layout of the community is okay. They have a porch and a patio for outdoor space. My mom does not like the food.

The place looks like it could do a good job of making sure I had a good life. I still have to decide whether I want to move at all from my current home - which is very similar to Brookdale's resources. The tour guide ([name removed]) was very pleasant and informative.

At Brookdale Pleasant Hills they allow parents to keep their independence and grow new friendships. This is the happiest I have seen my mom since my step father passed away. It is a great place. My mom likes the food, no longer has to buy groceries.

We liked everything about this community. No golf carts allowed.

We liked everything about this community.

The only reason why I didn’t chose this facility is because the location was not near my Mother’s doctor. Even though I didn’t pick this facility, I was still rooting for them. The woman who gave me the tour actually worked at this location and another sister location. She was telling me about all of the employees who have been here for 10 to 20 years and I was impressed. Brookdale must be a great employer if they are keeping their employees around for 20 years. I like that because it means that the employees actually want to be there and they will take great care of the residents. The only reason preventing the 5-star review is I felt like the outside of the building could have used some work. It was vinyl siding that had a lot of mold on it and all it needed was just a good pressure washing. I would recommend this community.

I toured this community and it was nice. But didn't have any openings. The guy that gave me the tour was OK. It was an older building and needed updating. It looked dingy in there. We chose to go elsewhere and not wait.