Vitality Living Pleasant Hills

I would give it a 5 in all areas. The staff and residents were very friendly. My Dad enjoyed his short time there. The food was excellent and the food service staff knew what he liked. We chose Vitality Living Pleasant Hills because of the friendliness of staff and the facilities were most desirable. The dining room is spacious with a nice fireplace and very open and bright. They also offer Bible studies and a weekly chapel service. It was a very positive experience and provided peace of mind for his daughters.

The staff was not committed to cleaning my loved ones room. The food started out as a 5 but decreased to a 3 when they lost their chef. Most of the time, the activities coordinator did not show up. The activities posted on the schedule were not truly offered. It's hard to get great service if a facility is in transition. There was a lot of turnover of the staff throughout the facility including administration.

This is a good value for the money. The community as a whole works hard to maintain high standards. There has been some staff turnover who haven't met the high standards. The Executive Director is open to communication and feedback. There has been great improvement in the food since the new chef has come onboard. There are three meals a day served and there are good choices for the residents.

There was a management change not long before we moved in so staffing changes made it a little confusing. However the new management has made great strides in making it a comfortable place with all of the amenities we were expecting. Everyone has been very cooperative and seem to have a great empathy for the residents needs. Very lovely place. Well kept.

I would not recommend the community to others for their loved ones. You pay for a specific care level such as transfers and getting to meals for your loved one and the community is providing these care services as promised. There is zero communication from the community side to the family, and they are not responding to any of our questions or concerns that we have. The laundry care twice a week costs extra and the community still isn't providing this service for our loved one. Since the community isn't doing this, the family is doing the laundry to make sure our loved one has clean clothes.

he staff is usually nice but their turn around of employees is fast. The employees come and go it seems as soon as everyone gets used to them. The meals are horrible. My mom is diabetic and every meal and option has pasta noodle or sandwiches. When she first got there in [date removed] all meals were included in the rate. Now if she wants dinner then she has to pay [fees removed] extra a month. They serve sandwiches 85% of the time for dinner. The meals don't change but my mom said the kitchen staff is always different. they are the cheaper of the places around my house so that she is closer to me. Other than the food I would recommend it under the old management [name removed], however he has left and someone new is in charge so it's very hard to say right now. I would put recommend and hopefully it stays that way under new management.

Vitality Living is just a very welcoming community, including the other patients and the staff. The staff have been wonderful. My loved one is getting good care. The facility is good, is generally clean, and has a homey feel to it.

The friendliness of the staff here is a 5+, and I would recommend Vitality Living Pleasant Hills community to other families. I love my cottage that is number one, it is just the perfect size for me. I am one of the lucky ones that has their porch facing the gazebo which is just so beautiful and I feel very safe here. It is expensive but I hear it is less expensive then others in the area.

The apartments and cottages are nice. If you like to eat, don't do it. They are very small portions. The food seemed to have fillers, like banana bread with beans. Meals are cooked in the morning and then sit under close to the meal time and then placed in the frig to pick up later. The food seems dry like it set out for a long time. The food is unappetizing. They seem to reuse the same foods. Like overheating the same breads to use over a few days. Like we wouldn't notice. I should have asked more questions in the beginning.

our experience with Vitality Living is so far so good. my loved one has a nice apartment, located in a good neighborhood - he is well taken care of. they're also doing a great job of transporting him to his appointments. I especially like that they keep the family informed on my loved ones care and well being. it's important to me that I am kept up to date; I feel involved in everything that's going on.

Vitality living is conveniently located for shopping and restaurants, really anything you may need and it it in a matter of blocks away. The staff are so friendly, I would give them a 10 out of 5 if I could. They are all extremely helpful. The food is wonderful. We have an amazing chef and the quantity is great. I would tell others you probably need a scooter or walker if you are independent living and are not very mobile because the cottages are a pretty fair distance. If you are moving from a house, you will be limited in what you are able to take with you, there is not a lot of storage space. There are also not garages for your cars. They are a very pet friendly facility, people walk around with their pets and even put them on their scooters. Everybody seems very happy here and I would recommend to others looking.

I have no complaints about the community. The staff is very friendly and helpful and the community is very clean and neat. They have lots of activities also. I would recommend this community to others based on my experience.

The place itself is really nice, however our loved one was just not getting her money's worth. The management was terrible and we have two big issues with them. One was the lack of communication, when you would approach them with an issue they said it would get done but they never followed through with it and the entire time our loved one was there nothing was fixed. They needed to have better medication management, they messed up multiples times, they were giving her the wrong dosages, at times they did not know what they were giving her because the medicine was not being administered by a nurse. They also would skip medication, and there was just no communication. Our second issue was the food, our loved one needed to be on a soft diet, and for five months she was only given two options to chose from and even then sometimes she was only given a few items to eat for the entire day. During those five months we had to go all the way up to the vice president to try and get this issue resolved and it never was. There was also a lot of staff turnover and our experience was just a complete disaster.

The community cheated us, they had to have my mom leave due to her condition but continued to charge us. They have not refunded us any of the money that they owe us. I would not recommend this community

The food at this community absolutely needs improvements, one meal we were given buttered noodles and rice, which was two carbs and that was it. However, there are a couple decent meals. The house keeping who takes care of my apartment cleans everything from my bathroom to the kitchen. I haven not had any trouble with the staff members, Sometimes the activities director bring drinks and little snacks on a cart around our rooms. For Halloween we get treats, and if it is your birthday you can also get little goody bags.

It is in a good location, staff friendly, I haven't had any problem with my mom being there. the room sizes are nice, the layout of the community is okay. They have a porch and a patio for outdoor space. My mom does not like the food.

The place looks like it could do a good job of making sure I had a good life. I still have to decide whether I want to move at all from my current home - which is very similar to Brookdale's resources. The tour guide ([name removed]) was very pleasant and informative.

At Brookdale Pleasant Hills they allow parents to keep their independence and grow new friendships. This is the happiest I have seen my mom since my step father passed away. It is a great place. My mom likes the food, no longer has to buy groceries.