Vitality Living Baypoint Village

The community was good. The only downfall was the community was further from than family to visit, and the fee was higher than we wanted. The food was delicious.

It's a great place for those with dementia to go. This is a locked memory care unit. They offer bingo, table bowling, arts and crafts, movies, and other for activities. The facility has 2 floors. Memory care is located on the 2nd floor. Every time I see the staff, they fill me in on everything going on with my loved one. If something happens or they have questions, they will call me and let me know. Housekeeping comes regularly, laundry services are done weekly. His room is always clean.

I would say that this is a very nice facility for you or your loved one. It is well kept and it is expensive. However, in this type of community you really get what you pay for and we see that. They have activities like bingo, poker, live entertainment and comedians that come in to the community. They even have a happy hour and pizza parties for the residents. They have lots of activities for any residents that are willing to participate. It is very beautiful front and center.

This was a very nice community it just did not fit what we were looking for for our loved one.

I called on 01/08/2022 and notified the receptionist that my grandmother is sick and most likely has COVID. She had visted with my sister 3 days before who later tested positive. After a few more phone calls, I was told they did not have any COVID tests available and it will have to wait until Monday, 01/10/2022, when the executive director and head nurse return. In the meantime, she was quarantined. I called on Monday after lunch time to find out why she had not been visited by medical staff and what the status was on getting her COVID tested. I spoke to the executive director. She did not know anything about my calls on Saturday and stated there were plenty of COVID tests available. My grandmother was tested right away and, sure enough, she was positive. Keep in mind, this was 2 days after I originally notified them. No one can tell me why my previous calls were not taken more seriously .

It is a fine place

They could improve on their communication with the residents on what is going on and what to do such as if you need a haircut how do we set that up? If we have a doctors appointment how do we set that up? That is our main complaint.

There wasn't enough staff to care for the residents. The community convinces you to move your loved one in, and once they have your money, they no longer care for your loved one. The communication with the staff is horrible, as they don't return calls to the family. I would never recommend the community to anyone.

What a wonderful place for my mom. We have looked at a lot of places for my mom and are very thankful we found Atria. When we toured we notice how happy the residents are. The staff were all so loving and kind. We were very happy to see they were engaging with the residents. There was so much laughter and happiness with the activities they were doing. The director took time to talk to me and answer a lot of questions that have eased my mind. I know mom will fit in with the group and made to feel welcome.

After a long difficult decision we have finally convinced my grand mother to move to Assisted Living. Once she met the staff on her tour she felt comfortable and at home. I can not thank you enough. It all started when we walked in the door we were greeted by the receptionist and everyone one we met were so warm and friendly.

It's worth the money. It's not like an old folks home - it's more than that. It's the whole package. My laundry gets done, my apartment gets cleaned with carpets vacuumed and bed linens changed one day a week. Overall, it's a good package. The staff are good and very knowledgeable. I find them to be caring. The food is good overall, but it's the same old same old, chicken and fish. I'm a meat and potatoes person. Everything has a type of gravy on it and is overcooked. I know they're catering to older people, but it's not to my taste. They have plenty of activities if you want to get out there and do them I especially enjoy using the pool.

Excellent facility and amenities. Extremely clean and all staff was very pleasant and professional. The grounds and exterior amenities were clean and very inviting. This is a private pay facility.

The community responds to your questions but it can take a bit of time. They are open to feedback. My mother enjoys the food and she always tells me how good it is. I would recommend this community to others

We did not have a good experience with Atria Park. I dropped my dad in on a Wednesday, on Friday he was in bed with his head and one arm out of the neck hole. He managed to get his arm next to his neck and he was like this for 1/2 a day, so the staff members were not checking on him or giving him medicine like they should have. He was also in the same clothing, with the bathing schedule they should have already bathed and showered him and they did not follow through with that. They have a tiered schedule, they put you at different levels of care and if you have to switch, its $400 more. I believe they mislabeled him for the money. He was here about 2 months and he only spent 5 days here. They agreed that they owed us a refund, they made the check out to him and it needed to be in a different name. When we asked them to reissue it they never did and we have never been refunded.

We chose Atria Park of Baypoint because they actually have very good food which was very important. My mother had been here before after a stay in the hospital, so we were comfortable with the facility. The whole process of signing up was very thorough, they go over everything with you. The director they have is AMAZING, communicative, and with the whole covid mess, they have just been stellar with trying to keep residents safe. I would recommend.

We chose Atria Park of Baypoint Village because of our initial impression, it looked like there was better quality of care and it was a nicer facility. It was on the higher end of the pricing scale out of the ones that we were looking into. The room sizes here are more than adequate for a single person. I have eaten here twice and the food was pretty good. Overall, I would recommend it.

One of the best Assisted Living Communities in the area. There are so many activities for my grand parents. We are so happy we moved them to this community. The staff is great always willing to help. They treat my grandparents like family.

My dad recently moved into Atria Park of Baypoint Village. He has never been happier. He has beautiful accommodations, staff is great, and he is busy all the time. He was self sufficient and still is, however, he was getting lonely as most of his family is up north and a lot of his friends have passed on. Everyone is kind, helpful. Dad is thriving. He’s too busy to talk to me - ???????? We couldn’t be happier as a family. It is such a relief knowing dad is in good hands and always has someone looking out for him. We highly recommend this Atria Park community!

I am so thankful we found this wonder community for my grandmother. When we walked in the door we knew she had found a new home. The receptionist had the biggest smile when she greeted us. We were amazed that our guide knew everyone's name. The residents stopped and hug her while she was showing us around. What a relief to know my grandmother will be taken care of in a very loving environment. We received a lovely card after our visit saying "We hope someday you will call Atria Park of Baypoint Village Home" And YES we do!!! Thank you to all the staff for welcoming my grandmother HOME!!!!!

We are so happy we moved mom to this Community. It has been the best decision we ever made. The care they have given mom. Is just wonderful. The staff is so loving and care about every single resident and their families as well. The meals are just great! The Chef takes the time to meet all the new residents. My mom has so many activities to choose from there is something for her to do 7 days a week. I have never seen a community have so much live entertainment. We are there almost every single day. all the staff know my mom's name and is very welcoming to her whole family. On behave of all my siblings we can not thank you enough for the care you have given mom. We appreciate you guys so much.