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Villa Rancho Bernardo

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15720 Bernardo Center Dr, San Diego, CA 92127

24 reviews
Add review
5 star
46%
4 star
29%
3 star
8%
2 star
0%
1 star
17%
See all reviews
For more information about senior living options:
(866) 374-4058
Villa Rancho Bernardo
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Villa Rancho Bernardo
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anonymous
-
Family/friend
5.0
Review of Villa Rancho Bernardo
They are very responsive to his needs, and always positive and encouraging. They provide as much of a cheerful environment as possible. The facility is nice, parking is the only issue. His nurse has been helpful and responsive when needed. The nurses are all good.

About the facility
Villa Rancho Bernardo

Villa Rancho Bernardo in San Diego, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Nursing Homes

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Amenities
at Villa Rancho Bernardo

Healthcare Services

  • Medication Management
  • Staffing & Ancillary Services
  • Diabetic Care
  • Incontinence Care
  • High Acuity Care

Meals & Dining

  • Meals Provided

Community Amenities

Languages spoken

  • English

Activities

  • Activities On-site
  • Activities Off-site

Compare

Villa Rancho Bernardo
Villa Rancho Bernardo

15720 Bernardo Center Dr, San Diego, CA 92127

Silvergate Rancho Bernardo community exterior
Silvergate Rancho Bernardo

16061 Avenida Venusto, San Diego, CA 92128

Atria Collwood
Atria Collwood

5308 Monroe Avenue, San Diego, CA 92115

Stellar Care
Stellar Care

4518 54th Street, San Diego, CA 92115

Review score not available
9.9
Review score
22 reviews
9.9
Review score
22 reviews
5 star
90%
4 star
5%
3 star
0%
2 star
5%
1 star
0%
9.7
Review score
98 reviews
9.7
Review score
98 reviews
5 star
50%
4 star
36%
3 star
13%
2 star
1%
1 star
0%
9.5
Review score
38 reviews
9.5
Review score
38 reviews
5 star
68%
4 star
29%
3 star
3%
2 star
0%
1 star
0%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

No

Care types offered

1

Nursing Homes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

1

Memory Care

Reviews

for Villa Rancho Bernardo

24 reviews
5 star
46%
4 star
29%
3 star
8%
2 star
0%
1 star
17%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Villa Rancho Bernardo with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Villa Rancho Bernardo has 24 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.9
Friendliness
3.9
Care Services
3.9
Staff
1.0
Meals & Dining
1.0
Activities
3.9
Value for Cost
3.9
A Place for Mom has scored Villa Rancho Bernardo with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Villa Rancho Bernardo has 24 reviews with an average "overall experience" of 3.9 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 24 reviews
Michele Gray - Family/friend
Nursing Home
February 23, 2021
1.0
Dont expect to leave here alive.
My Father was taken here after a hospital stay for a heart attack, he was doing pretty good when he arrived. The next week he developed Pneumonia and that was the end of his physical therapy. The week after that he developed Clostridiodes Defficile, a very contagious intestinal infection an just went down hill from ther. The staff was rude and many times I was on the phone with Dad hearing him cry out for help for 10 minutes and no one came to help him. Trying to get updates from Drs. and nurses is nearly impossible. They continued to put him on blood thinning heart meds that caused Internal bleeding and the need for transfusions. Dadbwasbso week buy then he just gave up. They wouldn't let me see him so I called Hospice and was told if he was on hospice I could see him. That did not happen. I got a call from a hysterical nurse about midnight that she couldnt get a blood pressure and did I know what that meant. I asked her to put the phone to his ear so I could tell him I loved him....all I heard was staff screaming at each other and she then came back to the phone crying he's gone....do you want to come see him? I was stunned and replied, "no, I believe it's to late for that, you were supposed to call me before he died."
Friendliness
1
Cleanliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Xoirea ruirn - Family/friend
Nursing Home
July 21, 2020
1.0
Like a jail
As the son of a deceased Pt . This was a nightmare for my mother and our family . She was left in soiled diaper. .never fed , never unpacked, and one of the charge nurses was seen slapping her . We have found an attorney to press negligence against this farm- The worst place . It will get shut down .!!
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Carla - Family/friend
Nursing Home
November 6, 2019
0.5
Place is nasty.
The place is falling apart the whole facility it always smells bad, I have seen dirty diapers in bags outside in the parking lot, parking is a mess cause there is not enough parking you have to park in the fire lines cause it gets busy and never find parking. Staff is on there phones on social media instead of doing there job. They leave dirty clothes in the closets instead of looking in the closet for the dirty clothes to get washed, clothes and belongings of the residents always get lost or maybe stolen. Staff is always in a bad question.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
They are very responsive to his needs, and always positive and encouraging. They provide as much of a cheerful environment as possible. The facility is nice, parking is the only issue. His nurse has been helpful and responsive when needed. The nurses are all good.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
They take good care of him. The food is not good though. The therapists are getting him to walk and using a bicycle. The staff are all very friendly. The nurses are very good. Communication is very good too.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
My loved one said it is good with PT. The nurse was nice on the phone but some information from the nurses was not forthcoming. It used to be extremely clean four years ago but I do not know now because I have not been there to see him. Most of the nurses there do not speak English as their primary language but they are very nice.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
The nurses and assistant people are pleasant. They have all been friendly. My loved one grumbles about everything but my experience has been good. The facility looks good and it's all clean. Communication is good and fine. Sometimes the meals are good and sometimes horrible.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
I have had experience with other facilities and the difference here is night and day. They take time to call me. I did not think it would go so long though. I ask certain people things and they have a really strong accent and it is difficult to understand them.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
It is a classy place. He has been at other facilities and they have more security here. I have talked to a number of the staff and they are accommodating and friendly. I talked with the social worker about Medicare and insurance. His room is clean and neat. Everyone is very nice. It looks very clean. The floors are clean and the room is neat. The restrooms are neatly maintained. They have all contacted me very quickly. I like the woman in the billing department
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
They are giving great care to him and attending to his needs and letting him be by the nurses' desk. The nurse calling to give an update would be good.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
We like it! Every time when we visit it's clean, and the nurses are very friendly. If there's anything wrong, they keep us informed. He's not used to the meals and would prefer Chinese food.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
One of my loved one's nurses was especially helpful! At night time there was a CNA who was also very nice and helpful!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
I got good care and they were friendly and I got what I needed. I enjoyed working with the therapists. Issues got straightened out the next day except with the diet. When I needed any help the nurses would say they would contact a CNA for help. I had a couple of bad aides and four great aides. A couple of the evening and night aides were not very nice and then I complained and after that she was very nice. Most of the CNA's were great.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
5.0
Verified Review
Review of Villa Rancho Bernardo
It is a very good facility. We are impressed with the nurses and aides. The social workers and dietitians are wonderful. The nurses are outstanding. They give the patients white glove care. We have had several unannounced visits. He is well groomed, dressed and attending activities. We do not have to continually remind them of anything. It is easy to communicate with them. We as family members are hard to reach, but they do a very good job. They do a six month progress report and they go through the care plan and it is very good. It is very clean and smells good. He has loved the meals too.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Nursing Home
October 17, 2018
4.0
Verified Review
Review of Villa Rancho Bernardo
Everyone has been very friendly. It takes them a while to get to my loved one sometimes but that is understandable. The therapists are patient with her and making sure she does it. Everyone is very friendly. The staff has been very good about contacting me and making sure that I know what is going on. There is always someone coming in and cleaning. The meals are very appealing and they're bending over backwards to make sure she eats, and even providing 6 small meals a day. Communication is very good. When I ask they give me the information. They are very helpful.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
October 17, 2018
4.0
Verified Review
Review of Villa Rancho Bernardo
The staff are very friendly. It's clean and the linens are clean. The staff are slow getting there but did lift her in a hoist and shower her. I'm concerned no one feeds her or just lets the tray sit there. The nurses' station is too busy. I've met with admissions and social worker and they have been communicating with us, but I would like to see more communication. I try to get the nurse to talk to me and they were real busy and have not been able to get hold of them.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
October 17, 2018
4.0
Verified Review
Review of Villa Rancho Bernardo
Overall I'd recommend Villa Rancho Bernardo. I have been working with the social service department and administration. They have been very nice and helpful. The nursing staff has not provided any updates regarding her care. When my wife would participate in the therapy services they were very good about keeping her updated on her progress. I would then hear this information from her. The nurses do not seem to have many smiles on their faces. I feel as though the negative attitudes had a way of spilling onto the patients. It had a shortness about it. Also, the response time was not always as up to speed as it should be. I would see things on the floor that should not be there. Also, more attention could be placed in the bathrooms.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
October 17, 2018
4.0
Verified Review
Review of Villa Rancho Bernardo
I'd recommend Villa Rancho to a friend!
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
October 17, 2018
4.0
Verified Review
Review of Villa Rancho Bernardo
They are pretty good and I had to go there few times to sign paper work. He has improved a little bit in therapy. They have not called me much only about his care for the paperwork.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Nursing Home
October 17, 2018
4.0
Verified Review
Review of Villa Rancho Bernardo
Now they got it all in order, the care has immensely improved. They don't clean as often as they should though. The floors and bathroom need it daily.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-20 out of 24 reviews

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Frequently Asked Questions
about Villa Rancho Bernardo

Call (858) 672-3900 x6201 to reach a resident at Villa Rancho Bernardo.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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