Valley Crest Memory Care

[name removed] is an outstanding manager. [name removed] goes over and above everything that is asked of her. And [name removed], the receptionist, is always courteous and more than helpful when I show up. My loved one seems happy with the meals, and there are always activities going on. I'm thoroughly pleased.

[Name Removed] and [Name Removed] were absolutely amazing in helping with the paperwork and my aunt's transition into Valley View Memory Care. They were professional, polite, and went above and beyond to make this a seamless transition.

Do not put your loved one here. The staff was fine except for the director. She didn't call me to tell me that my loved one had a fall. She called to ask me for some medical history, but did not say that the ambulance was there. I called Valley Crest to check on him, and they said they couldn't tell me anything, that the director was on the phone. I called every half hour and got the same response, that the director was still on the phone. So finally I came down there. When I got there, it took them 10 minutes to answer the door, and they told me she had already gone home and that nobody there was in charge. Only then did they tell me that my loved one had been taken to the hospital via ambulance. After he got out of the hospital, I took him home and would not bring him back to Valley Crest. The hospital determined he fainted because he had low pressure and was dehydrated. So I strongly question what kind of care was he receiving at Valley Crest. With Covid going on, it's hard to say what Valley Crest is like usually. Maybe it's a good place otherwise, but the experience I had personally was terrible.

The best facility for your loved ones. The staff is the best.

The staff is compassionate and caring with smiles to carry their day.

Valley Crest has been so lively and we are glad they were here to care for our dear husband/father. They are just fabulous.

Great care provided to patients. True respite time, great staff to help assist us.

Staff was very friendly and helpful. Able to give assistance when needed and remembered my name.

They seem to have enough people to help your loved one.

Great job

They were amazing!

Visiting this community 2 times a week for the last 6.5 years I've grown to know these caregivers, staff, and administration now personally and I love the way these people care for their resident often like family. They make their environment fun and positive, their's endless energy and professionalism. Recommend this facility to many families.

I would tell others that I think our case was different because we moved in right in the middle of the pandemic. He had to be quarantined in the back room and that is what is accounting for the lower scores. He passed away before he was able to go into the facility. I would still recommend based off of what we saw it would be like in normal circumstances.

[Name removed] was always a shining star. He held different positions with different responsibilities but was always willing to listen and help. Many of the caregivers treated my mom as a special "grandma". It has been over a year since my mom passed and I still think of this place fondly.

My mother was a resident here for almost 4 years. There were ups and downs but overall she was well taken care of. When problems did arise the facility was quick to fix it. Finding caring staff to care for people with all levels of dementia seems to be an ongoing mission here.

My mom has moved into Valley Crest Memory Care. It is good and the staff members are very friendly and very helpful. We toured it before COVID started and it all looked good.