Truewood by Merrill, Port Charlotte

This is a more affordable community that we found in the area. The staff are friendly. The food is okay on somedays; however, I have heard residents complain about the food more times than not. They residents have complained about the quality of the meals. The staff communication with the family has been good. The community is still working on hurricane repairs and requests to the property. There are still work requests that are still outstanding from when my loved one moved in.

They have a really great team on staff. Everybody does they best they can to help as much as they can within certain limitations that are outside of their control. They go above and beyond in some areas and try really hard. They're very caring and helpful. I think they've done a pretty good job at catching back up after the recent storm and keeping things clean, including the public restrooms, which have always been clean whenever I've used them.

If you are looking for an independent senior apartment that supplies 3 meals a day buffet style and never checks on them to see if they show up to eat, than this is the place for you. There activities are basic and entrainment was good. Overall we felt the facility on the independent side was just collecting rent and didn't really interact with my dad.

It's worth living at Truewood. The apartments are okay, but we would prefer to see a standard kitchen, rather than a kitchenette with a camper sized refrigerator and a microwave. Attention from the staff has been good so far - I have no complaints there. For safety of the residents and visitors, there needs to be more lighting around the back, along the sidewalks, and from the parking lot. They provide three meals a day, but the food could use improvement. Breakfast and lunch are too close together. And I would like to see more variety and increased portion size. Overall I would still recommend it for the price.

My loved one lived here for a few years and we had a fantastic experience. The facility went through two ownership changes while my loved one was here and they did not skip a beat. The nurse was always available to speak with me and she was empathetic and honest with her feedback which I really appreciated. My loved one ended up needing more care which is why we moved. Truewood By Merrill Port Charlotte is an amazing place.

The staff has been very helpful. Over all nice accommodations.

It is a very clean facility. My loved one was only there for a short period of time, and it's a place that I would take my loved one back to, My loved one liked the activities. Overall, it was a great place.

[name removed] was fantastic, she sold us on true wood. My dad loves bingo, plays every day. Yes would recommend it to anyone. Thank you

We're happy with Truewood by Merrill. Our loved one has a lot to do. They make sure the residents get out of their rooms and come down for meals. They have a lot of activities, and the social aspect has been great for her. She's loving being around people her age and has made lots of friends. She likes the food. The only issue has been communication. I just have to keep on top of that. But everything has been good. We're really happy, and so is she!

I'm really pleased so far. Cleanliness, friendliness, and activities have all been great. I've not tried the food, but my mom has said it's very good. I would definitely recommend that it's worth going to check it out.

I really like the weather here in Port Charlotte, Florida. This community is right across the street from a shopping center so I can just walk across to some stores. It is also in a safe area and near a hospital. Based on my experience so far I would recommend the Truewood by Merrill community to other families.

I love it here. I chose Truewood by Merrill over some other places that I was looking because of all that they offered for the price. The apartment sizes are very good. They staff is super helpful and there when I need them. I would recommend Truewood to others looking.

Our experience has been mostly limited to the tour, signing documents and moving our loved one in. The marketing person [name removed] was very nice on the tour and even invited us to sit down and have a meal before the initial tour ever started. We have found the food here at the community to be excellent which came to us as a surprise. The staff were so accommodating and cooperative when it came to our loved one needed some furnishings to move in - they really helped make that move in transition go smoothly. Our loved one quickly fell into the social life which was surprising. He is attending the ice cream socials and other different events which has been a delight to witness. He has quickly found a community for himself.

There can be a lot of bickering and in-fighting with the resident population. There are some residents that shouldn't be in the independent living area, and the community continues to take in these residents. There was a recent change in management. There isn't a lot of variety of options of food and it seems to be a low-grade type of food. There are activities that are happening that it seems that some residents don't care for and the community continue to offer these activities.

An overall good community. My dad has gained better interaction and socialization amongst the other residents; they all look out for one another. I do feel that they are lacking in their security process. We were led to believe that there would always be a nurse or staff member nearby in case of an emergency. I'm unsure if this was misinformation or miscommunication. Through our own experience, we unfortunately found out that this may not be the case. I also think that they should expand their activities to fit the interest of all the residents, because right now they seem geared towards women. My loved one is transitioning from independent living to assisted living and wishes to have more of a variety in the things he can do there; such as, woodworking. They do offer church services, but none for the religion of my loved ones choice. I do hope that they can bring in other representatives so that every resident can participate in the religious services.