Tribute at Melford

Community is well maintained, staff is very welcoming, friendly and helpful. We picked this community, because of the location, value and availability. I would recommend to other families.

They were awesome! We loved the facility and the staff. We ended up moving my mom there and we're really happy! Communication is excellent. They work really hard to make the residents happy with food. My mom LOVES soda and they don't typically serve soda but they give her a small soda every day. And she loves ice cream so they give her a little cup of ice cream. She didn't like the dinner they offered the other day and the chef made her a salad which she loves.

I would highly recommend Tribute at Melford. My father danced as he entered the door. Later that evening, I took him for a walk around the place and he began to cry. When I asked him why, he said he had thought his life was over, and now he saw it didn't have to be.

This has been a great experience for us and our loved one. I do recommend that you stay proactive to make sure that your desires for care for your loved one are being met. The staff and kind, helpful, and caring towards the residents. There are three meals a day and the residents have choices to choose from. It would be nice to have the community meet more of individual dietary restrictions for the residents on a more consistent basis.

I picked this community because , I thought it would provide the level of care that my loved one needed. They need to improve on the responsiveness of your loved ones needs.

Overall our experience has been a good experience, the facility itself is beautiful we have been very impressed. The director of dementia care [name removed] is absolutely fabulous, she just loves the residents you can tell this was her calling. Even with the staffing struggles they were working through everything which we appreciate. We have had a few meals together and the meals are pretty good. Our loved one is very social and active with the activities and she is well taken care of and clean.

The staff are fabulous and really responsive. I request a lot of feedback, and any time I have a question, I get an answer. The care is great. The location is nice. The facility is nice. Activities are a work in progress. I would like my dad to be more active, but I know that can be a challenge with dementia patients, and they're definitely trying.

I would tell others that it is a good experience for those that are more on the independent side of life. If your loved one needs more care, than this is not the place for them. The staffing was short during my loved one's stay. The staff wouldn't return calls to the family. We would have to call 3 or 4 times before we could find someone to talk to about a question or concern. The food was okay during my loved one's stay.

I know 3 people that live at Tribute at Melford and they are happy. It is beautiful, yes there were hiccups when owners changed, but they have a new experienced Executive Director that has come on board pulling things together. There are some new staff but sometimes thats what it takes! No Assisted place is perfect, but friends like it there

We chose Tribute at Melford because we thought it was the best out of the many facilities that we looked at. It was a very nice place and we were impressed. She loves the food. Overall it has been a positive experience and I would definitely recommend them.

Great experience with narrowing down AL with memory care because of PFM's excellent search. This AL is beautiful and provides the type of care needed. However, it kept constant staffing issues (turnover). The regional and corporate reps seem to have limits experience with Sr. care as decisions always seemed to be inappropriate for challenging care situations. They could not allow the ED to handle.

It appears there may be a lack of leadership that is contributing to some issues. There has been some incidence of supplies disappearing. It does not come across that everybody is passionate about their job. It looks good - the facility is nice. But there are some problems with leadership that need to be addressed.

They've had high turnover in the administration. I wasn't impressed with the community at first. The new Director is fantastic and has only been there for three or four weeks. If there is any issue the new director works with the families in trying to resolve the situation. The community hasn't had a hair stylist even during the reopening of the community post pandemic.

Overall the community is very attentive and gives a good level of care. They do have a high turnover in management and staff and that is concerning. They have been very with communication and keeping us informed. I would recommend this community to others.

The communication between the staff and myself has been appropriate. They keep us updated on the COVID regulations. The community just recently raised the rent; however, it was outlined in our contract for our loved one. I'm impressed with the services that our loved one is receiving. The team keeps me updated with the work and accomplishments that my loved one has made. I generally get a weekly report outlining the activities my loved one participates in and which ones they don't.

It's as good as can be. I like the people and like the food.

Very comfortable, nice, no complaints.

Food is sub-par, community is beautiful.