The Wingate Residences of Needham & One Wingate Way

Have had a very good experience with a family member in the memory care unit at the Residences for well over a year. The staff are excellent, engaged, respectful and friendly to residents and their family and friends. They have made big efforts to provide appropriate activities and care for individuals with different needs, and adjust when their needs change. Most important, when we have had concerns, the administrators and staff have responded immediately, and have done their best to try to put changes into effect. Except for about a month when the food service changed, the food has been very good There are options for famiies to have meals in the memory care dining room, or in the main dining room. The common spaces are lovely with a lot of light, and the rooms are quite nice. No place is perfect, and not every place is appropriate for everyone, but we have been satisfied overall that we made a good choice.

Do your homework - speak with the families of residents. It looks pretty - but what care is provided? Constantly have new staff - many of whom stand around until they are specifically asked to do something - no consistency. Care plans are not adhered to.....though mgmt is repeatedly reminded. You need to show up repeatedly to see what is going on and push to have things taken care of. Watch your loved one's belongings, they disappear.

For my mom, they have done an exceptional job since she is suffering from dementia. Exceptionally good at getting them up and active and engaging them with the other residents. So my mother is very, very comfortable there. The nursing care has been exceptional.