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The Residence at Watertown Square

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20 Summer St, Watertown, MA 02472

8.6
Review score
22 reviews
Add review
8.6
Review score
22 reviews
5 star
50%
4 star
36%
3 star
5%
2 star
0%
1 star
9%
See all reviews
8.7
Review score
1023 reviews
38 facilities
For pricing & availability:
(866) 374-4058
The Residence at Watertown Square
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The Residence at Watertown Square community exterior
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Anonymous
-
Family/friend
5.0
Experience at The Residence
I am very happy with the facility and the staff staff. They are very nice and friendly. I did find, on the day we moved my mom in, there was no one really there to give us any direction and we didn't really know what we should do. They assumed that we should know what to do, as we did not.

About the facility
The Residence at Watertown Square

Alongside the Charles River and just outside of Boston, The Residence at Watertown Square is set in the family friendly neighborhood of Watertown, Massachusetts. With easy access to shopping, local eateries, houses of worship, recreation, the many cultural attractions that the area offers, and the town’s scenic views of the river, residents enjoy the community’s convenient location in the heart of historic Watertown. In addition to all the things you can enjoy outside the community, LCB Senior Living provides a wealth of amenities and services that make life enjoyable — right at home.

With a range of continuing care lifestyle options, including independent living, assisted living, and memory care, residents experience peace of mind knowing they can receive just the right amount of support at any time. The community also offers Reflections Memory Care which goes above and beyond to offer extra cognitive support, specialized living spaces, and innovative programming initiatives for residents living with Alzheimer’s disease and other forms of dementia.

Residents can sit back and relax knowing all their worries are taken care of through gourmet dining options, regular housekeeping services, on-site maintenance, visiting health care professionals, and more. Living options are abundant: Independent and assisted living residents can choose...

Read more

Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for The Residence at Watertown Square

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Residence at Watertown Square

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Amenities
at The Residence at Watertown Square

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Restaurant Style Dining
  • Anytime Dining
  • Professional Chef
  • Guest Meals
  • Special Dining Programs
  • Pureed Meals
  • No Sugar
  • Vegetarian
  • Gluten-free
  • Meals Provided
  • Room Service
  • Low / No Sodium

Room Amenities

  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered
  • Garden View
  • Air Conditioned
  • Kitchenette
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Café or Bistro

Transportation & parking

  • Complimentary Transportation
  • Covered Parking
  • Resident Parking Available
  • Transportation at Cost
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Common areas

  • Computer or Media Center
  • Beauty Salon
  • Indoor Common Areas
  • Outdoor Common Areas
  • Barber Shop
  • Meeting Room
  • Outside Patio
  • Private Bath
  • TV Lounge
  • Library

Recreational areas

  • Movie or Theater Room
  • Raised Garden Beds
  • Fitness Center
  • Piano or Organ
  • Game Room
  • Arts and Crafts Center

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands

Languages spoken

  • English
  • French

Activities

  • Art Classes
  • Devotional Activities On-Site
  • Yoga / Chair Yoga
  • Birthday Parties
  • Sensory-based Programs
  • Gardening Club
  • Activities Off-site
  • Walking Club
  • Happy Hour
  • Reminiscence Programs
  • Live Musical Performances
  • BBQs or Picnics
  • Book Club
  • Educational Speakers / Life Long Learning
  • Tai Chi
  • Day Trips and Outings
  • Devotional Activities Offsite
  • Holiday Parties
  • Live Well Programs
  • Trivia Games
  • Choir / Singing Club
  • Activities On-site
  • Wine Tasting
  • Community Service Programs

Reviews

for The Residence at Watertown Square

8.6Review score22 reviews
8.6
Review score
22 reviews
5 star
50%
4 star
36%
3 star
5%
2 star
0%
1 star
9%
LCB Management
8.7
Review score1023 reviews38 communities
Write a review
A Place for Mom has scored The Residence at Watertown Square with 8.6 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Residence at Watertown Square has 22 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.1
Friendliness
4.3
Care Services
4.1
Staff
4.1
Meals & Dining
3.9
Activities
4.0
Value for Cost
3.9
A Place for Mom has scored The Residence at Watertown Square with 8.6 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Residence at Watertown Square has 22 reviews with an average "overall experience" of 4 out of 5.
Parent company
Best of Senior Living 2024
LCB Management
8.7
Review score1023 reviews38 communities
Logo for LCB Management
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Care Received
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1-20 of 22 reviews
Anonymous - Family/friend
Assisted Living
December 20, 2023
5.0
Verified Review
Experience at The Residence
I am very happy with the facility and the staff staff. They are very nice and friendly. I did find, on the day we moved my mom in, there was no one really there to give us any direction and we didn't really know what we should do. They assumed that we should know what to do, as we did not. But when we asked any questions, they were extremely helpful to give us answers to our questions. The young people that work in the dining room are extremely nice and friendly. But there seems to be a disconnect between them in the kitchen. We were told by [name removed] that if she just wanted soup, she could ask for soup. So, on the day she moved in, she ordered soup and they said they didn't have any soup. We were a little surprised that an Assisted Living community would not have soup, especially where their residents typically are much older and you know how much they love their soup. Basically, I would say communication has been the biggest hurdle. Now that my mom is understanding the system, it is easier. For example, they told us that when you did your own laundry, the detergent automatically went into the machine. But no one told us that we had to press a button to get the detergent into the machine. So her first couple of loads were washed with no detergent. I also went up a week or so ago as they had a holiday party. I thought it was quite nice. They have tons of activities for the residents, which I think is fabulous! Now that my mother is feeling much better after her short stay in a rehab, she is going to the exercise class. I am happy that she is there, as now she's making new connections versus being in her apartment before where she was pretty isolated. She is also making friends! As far as recommendations: I would say the dining room definitely needs more staff. And lots of times there is food on the floor left over from the night before. It should be cleaned better. I'm not blaming the young kids that are doing their best to work as wait staff. But, I don't feel whoever is in the kitchen is stepping it up.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
Kelly D - Family/friend
Assisted Living
December 12, 2023
5.0
Verified Review
Highly recommend
Facility is very tidy and located near several churches, drug stores. There is a bus that goes directly to Harvard Sq. Staff are very kind and speak to residents like adults. I would recommend The Residence at Watertown Square to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Resident/client
Independent Living
December 8, 2023
3.0
Verified Review
A nice community with room for improvement. It has good potential...just do a good diligence exploration to be sure.....
The place is just ok...needs strong leadership. Feels the mbs have taken too much control...with the budget, but not with operations. The recruiter oversells the place, especially in the area of food.. A nice community with room for improvement. It has good potential...just do a good diligence exploration to be sure it's the right place for you
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
2
Activities
3
Value for Cost
2
Michael - Family/friend
Independent Living
November 29, 2023
5.0
Verified Review
Friendly Caring Place
My sibling is a resident at The Residence at Watertown Square. This facility is an extremely friendly place. They make the new residents feel very welcome. We are happy to have chosen The Residence at Watertown Square for our loved one and would recommend the facility to others looking for a facility for their loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Anonymous - Toured community
Memory Care
October 23, 2023
5.0
Verified Review
The Residence at Watertown Square
We took a tour of The Residence at Watertown Square during our search for a Memory Care facility for our loved one. The cleanliness and friendliness were great. We REALLY liked this community! However, it was less convenient to get to for us.
Anonymous - Resident/client
Assisted Living
August 23, 2023
4.0
Verified Review
Living alone doesn't have to be lonely
I am currently a resident at The Residence at Watertown Square. My experience at this facility has been very good so far. The care services are great. The friendliness and food are both okay. The cleanliness and staff are good. The activities and value for cost are also good. Overall, this facility is a great place. I have, and will continue to, recommend The Residence at Watertown Square to family and friends.
Cleanliness
4
Friendliness
3
Care Services
5
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
Response from The Residence at Watertown Square
August 25, 2023
Thank you for your review! We appreciate the feedback about your experience since moving into our community and cannot improve without reviews like yours.
anonymous - Toured community
Assisted Living
June 8, 2022
5.0
Verified Review
Community Tour
We had equally as good of an experience with The Residence at Watertown Square as the place we chose. They gave a great tour and made a good impression. It just came down to a location for us.
Response from The Residence at Watertown Square
June 9, 2022
Thank you for visiting and for your five-star review!
Anonymous - Family/friend
Assisted Living
March 16, 2022
4.0
Verified Review
good food and friendly staff
The Residence has good food and a friendly staff. they offer a variety of activities. although everyone may not participate in them, they are offered if you want to. my loved one isn't the kind of person who asks a lot of questions, so I do think they could improve on communication between staff and residents. they don't really tell them things, so my loved one often wouldn't know unless he asked.
Cleanliness
4
Friendliness
4
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
4
Response from The Residence at Watertown Square
March 18, 2022
Thank you for your four-star review and your useful feedback. We'll be sure to look into our communication practices and work to improve them!
anonymous - Family/friend
Independent Living
February 25, 2022
5.0
Verified Review
a great community
The staff members and the meals and dining service get 5+ everything has been amazing. We are not super familiar with all the activities just yet but we are sure they are wonderful. One thing we really love about this community is that it does not feel like a nursing home, it feels like a nice hotel.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Residence at Watertown Square
March 4, 2022
We're so pleased to hear that you're happy with your decision to choose Watertown Square for your loved one!
Anonymous - Family/friend
Assisted Living
February 17, 2022
0.5
Verified Review
Community Unresponsive to Needs
The community hasn't been responsive to the family with an update on services that my loved one will need once back in the community. The food has been very good for my loved one. The staff have been friendly. The community is clean.
Cleanliness
5
Friendliness
5
Staff
0.5
Response from The Residence at Watertown Square
March 7, 2022
We’re sorry that you have been frustrated with the process of transferring from the rehabilitation facility back to The Residence at Watertown Square, but happily that is now proceeding forward. Unfortunately, it is often a judgement call that can change day-to-day or hour-to-hour depending on the circumstances. We’re so happy to have you as a part of our family, and we’re very glad to welcome you back!
Jan B - Family/friend
Assisted Living
August 28, 2021
5.0
Outstanding community
My mother just passed after residing in Assisted Living at The Residence. Throughout her time there, she (and I) were impressed with the experience: the facility is spotless, the food is good, and there are lots of activities enjoyed by many. Most important to us was the spirit of the place. The staff is upbeat and fun, well trained, and they work hard. They clearly enjoy the residents, and are good to them and to each other. The management cares and is accountable --- they will engage with family and work to solve problems. We were so pleased with my mother's time at The Residence.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Residence at Watertown Square
September 9, 2021
Jan, thank you so very much for sharing you and your mother's experiences with our community. She was a beloved member of our Watertown Square family, and it means the world to us to know she enjoyed her home here. Our team appreciates your kind words very, very much. Thank you again for sharing, and we wish you all the best.
anonymous - Toured community
Assisted Living
April 16, 2021
4.0
Verified Review
my review of The Residence at Watertown Square
We toured this community and it was very nice. The facility is multi-level and that just didn't fit our needs.
Response from The Residence at Watertown Square
September 9, 2021
Thank you very much for taking the time to leave a review and share your kind words. We wish you all the best!
Judy - Toured community
Memory Care
August 28, 2018
3.5
Tour
The food was amazing the time I went for a tour
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from The Residence at Watertown Square
August 31, 2018
Hi Judy, thank you for taking the time to share how we are doing. We are very pleased to hear that your tour and our "Anytime Dining" cruisine are first-rate! Hopefully, you will become a part of our Residence at Watertown Square family soon!
Lydia - Family/friend
Memory Care
August 28, 2018
0.5
A building which shouldn’t be allowed to exist.
I cannot give this facility a rating. I speak from first hand experience, no measure are taken to correct issues. The degree of uncaring is overwhelming. I am planning to move my mother out as soon as possible.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Response from The Residence at Watertown Square
August 31, 2018
Dear Lydia, we are disappointed to hear that you had a negative experience at our community. At the Residence at Watertown Square, we are dedicated to creating a strong culture of caring among our associates, residents and family members. We value all reviews and would appreciate having a chance to improve by gathering more detailed feedback. Please contact our Executive Director at [removed]. We look forward to hearing from you and working to resolve this issue as soon as possible.
anonymous - Toured community
Memory Care
January 27, 2017
3.5
Verified Review
Good to go!
I liked this community and all that they had to offer. The people were accommodating and answered everything thing that we needed. It was just to far for grandma and to expensive. Everything was good though and very nice.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from The Residence at Watertown Square
August 31, 2018
Thank you for taking the time to rate The Residence at Watertown Square! We are happy to hear that your experience was a good one. Have an amazing day!
anonymous - Toured community
Memory Care
October 27, 2016
4.0
Verified Review
My Thought Of The Tour!!
This is a beautiful community and I was impressed. This community cost a little more than we could afford. The people I met were fantastic and the community was clean. I would move in if I could.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
September 7, 2016
4.0
Verified Review
Informative Guide!!
The Residence at Watertown Square was a clean and up-kept community. I was received with friendly staff and a smart tour guide. The community unfortunately did not meet our needs but it was very nice. Nurse care and complimentary transportation was available. I would recommend a tour of the community to families in search of a good community.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from The Residence at Watertown Square
August 31, 2018
We appreciate that you have taken the time to recommend our community! Please have an amazing day!
anonymous - Family/friend
Memory Care
March 4, 2016
4.5
Verified Review
Friendly, helpful staff!
Our experience with The Residence at Watertown Square has been a good one, overall! The staff is friendly and professional, and they're very easy to work with. They were a huge help to us throughout the whole process!
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
John Kerwin - Family/friend
Memory Care
February 26, 2016
5.0
Verified Review
A Safe Haven for Those in Need
From the initial contact with your service and Watertown this difficult time was made immensely easier. The sales and promotion staff was thorough and exceptionally friendly. Options were spelled out in easy to understand detail so budgeting was facilitated and decisions were easier to make. But primarily, our mother has made a smooth transition to Watertown and enjoys the staff and services. They are professional and their advice has made us all understand our options and future course of action. Thanks for the expert advice and guidance. We'll recommend you to all who inquire.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
May 15, 2015
4.0
Verified Review
Friendly, helpful staff
We toured this community while looking into care options for a loved one. The Residence at Watertown Square seemed like a very nice place, overall! The facility was clean and well kept, and the staff were exceedingly friendly.
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-20 out of 22 reviews

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Frequently Asked Questions
about The Residence at Watertown Square

The Residence at Watertown Square offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored The Residence at Watertown Square 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (617) 924-8100 to reach a resident at The Residence at Watertown Square.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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