The Waterford at Mansfield

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16 Reviews

• (9)

  A Place For Mom

• (7)

  SeniorAdvisor.com

If a review was posted prior to 2015 it stands true. The Waterford WAS a wonderful and well respected facility. However when the executive director changed hands this place went to hell. Everything “Horrible Place” posted is true from the D.O.N. to the horrible food to the unfriendly staff - night shift receptionist must have found the only job she can hold that does not require her to interact with the public. Please, if you are reading this because you are considering having your loved one live there DON’T BE FOOLED! The Executive Director puts on quite a facade when you come in to tour, going as far as making her staff jump through hoops to impress you. Once she has spun her web everything returns back to the pathetic standards, underpaid-overworked and micromanaged staff, poor nutrition, lack of social activities and many cost cuts. How sad that they can’t even afford ketchup! A watered down cup of tomato juice will be brought out upon request for your hamburger. Be sure to be on your toes with the D.O.N. Keep good records on your end because they will go to great lengths to raise the level of care even if it is not medically needed. Should you choose this facility, keep a very close eye on your loved one. I hate to say it but they will deteriorate at the Waterford.

What a lovely facility! I was impressed as I walked into the large, open lobby and the friendly receptionist greeted me. I was happy with the wide choice of activities daily and the variety of meals available for the resident's at any time. The food was made with fresh ingredients and very tasty. I loved that they had a baker! The nursing staff were very caring to the residents, they truly had a rapport with the resident's, felt like family. The apartments were very nice with lots of storage. Will definitely consider this facility when the time comes that I need the care.

My mother has lived at The Waterford for 2 1/2 years and we could not be more pleased. When it became apparent that it was time to move Mom from her home of 50+ years making the decision on an assisted living was one of the most difficult of our lives. The staff of The Waterford made everything about this transition so smooth and pleasant for Mom and us kids. Questions and concerns are addressed and resolved promptly and professionally. I truly see every day that the staff care for the residents as if caring for their own family.