The Villa at Riverwood

We moved my mom into the Villas a couple of weeks ago. So far she really likes it there. The food is great, the people are friendly and she feels very comfortable in her apartment. [Name removed] was so very helpful and kind with her moving in, he was always there if we had any questions and if we needed something fixed, he got it fixed for us!! Our family feels she is safe and in good hands with the staff at the Villas, our minds are at ease!!!

We chose The Villas in part because of the dinning room and meal plan, which is part of the monthly fee. I have pages of documentation from my mother listing all the the times they run out of food, are rude to the residents or simply ignore them. They are frequently out of things, such as cookies or bananas. If you ask a different server, sometime it will be provided. Are some of the servers simply too lazy to accommodate the residents request and say "we're out of that"? The servers will walk away when a resident is try to order something. My mother has waited 25 minutes after being seated to be acknowledged or offered a beverage. These complaints have been brought to the attention of the management but nothing has changed, I have contact the corporate office, and received no response. very disappointing.

Dad stays at the Villa at Riverwood, and it has been excellent. The people that work there are so friendly and helpful. I really like the look of the place as well. The first thing we liked was that the front door has a canopy over it so you can pull your car right up and dad isn’t standing in the weather. I also like that it has really nice décor, and most of the resident doors have decorations on them. The food is also excellent. We’ve eaten there several times, and the food is always excellent. The place is super clean, and I like that Dad is able to socialize with the other veterans there. I’d recommend The Villa to others