The Sanctuary of West St. Paul

Extreme staff shortages, poor food quality and food served cold. The activity director refuses to plan activities outside the building. Washers and dryers not maintained at all, emergency generator is not connected to apartments, so residents in wheelchairs, on oxygen, or needing lifts are in danger during blackouts. Currently managed by [name removed], these serious issues have gotten much worse.

We chose The Sanctuary because I liked how many activities they were planning and I thought that the staff were really knowledgeable. The room sizes at the facility are very nice and spacious. I would recommend to others looking.

Our family had an in person tour and it was a good tour and in the same area which we really liked. We had gone when they had there grand opening, and it is newer, and the spaces are up to date.

Setting covid aside the meals, dining and activities our be getting 5 stars. However, due to the restrictions the meals are still good but they are better when the residents are able to eat in the dining room, and the activities go from opening back up to shutting back down when someone tests positive but they do try their absolute best. For everything that we got, we would have to say the value for cost is fairly reasonable. The community in a written statement will not kick you out of your run our of money which is very reassuring. We also like that they do not have ratio with private pay like other communities. When we were touring it was just such a perfect fit in so many ways.

Really like this place nice, clean and professional. Jennie was wonderful, my Mom would like to live here.

My friend lives here. I enjoy coming into the building because it is so pretty when you first enter, and the rest of the place is as well. The double-story lobby with fireplace is super cozy and I can see why a lot of people like to visit right there. The staff seems very helpful. I hear sometimes some grumblings about this and that, but I'm guessing that is in any community-you can't make everyone happy! My impression is that it's a happy place overall, residents seems to be enjoying themselves and they seem to all have friends. My friend likes the food and restaurant type dining and activities, has invited me to happy hour but I haven't had the time to participate yet. My friend likes the caregivers, she said some are very friendly and talkative, and others are polite but not necessarily chatty. Nurses are busy, but I understand there are some changes in staff and I heard they are really good from my friend, she likes the direction she sees everything going.

Beautiful building. Everyone I encountered was engaging and sincere. I'm looking for a place for my mother and was very impressed

Beautiful building! Friendly staff! Warm environment! Would definitely recommend!

Currently my mother resides there. The building is beautiful, the staff is friendly, and this would be a great place if they truly catered to senior citizens! New management took over in July 2018, and the turnover rate of staff is horrible! They do not cater to Senior food needs, no low sodium, no diabetic just high fat high sugar processed meals. Nursing staff turnover very high, medication can get screwed up at times which could be very scary if they are dependent on their medication to live. This place is all about turning a high profit now versus truly caring for senior citizens. That is why my low rating. If you’re elderly love one needs any type of special care this is not the place.

This facility is a great place for older adults to live who are searching for a safe and welcoming place to fit their needs--a "Sanctuary." This is a place that heeds true to its name. It really is one of the safest, most beneficial choices to find living in. Some of the residents at this facility may beg to differ with the value that's pointed out in this statement. However, these residents may not need a Sanctuary for their assisted living service needs. Do not let this discourage anyone who is interested in trying it out at the Sanctuary. The care staff is amazing in the way that they spend their hours taking care of their residents in the best way that they can. Every day they improve their methods, but that is ultimately beneficial for the residents needing the care. Nothing is fancy, but this place sure is. And if you disagree with that, I would like to see you show for yourself something fancier. One thing about this place is that the Aides who provide direct care for the residents only do what is helpful mostly for you. The rest is simply respectful treatment in the sense that you are not overwhelmed by the feeling of someone else being in your business. The dining room, however, is a problem for most, including the wait staff who have a tendency to mistreat people including the CNAs. However, the food staff comes below the direct care providers in terms of importance in this building, The CNAs and TMAs are there to run the show as they support you and all else in our building.

Under staffed, very poor services. Under managed. They don’t hold staff accountable. I would look else where first and only come here if it’s a last resort.

I went on a tour here and the staff was nice and answered all of my questions. This was a lovely place. This is a great place for a still very able bodied. They had multiple entertainment rooms. They were income based so that was great but they had a waiting list. I would recommend families tour several options before making a decision.

My mother moved in late this summer. Her first experience in assisted living. Needless to say, with this being a brand new place, we are terribly disappointed. The meals are substandard and unpredictable. Most days residence send their food back to the kitchen due to being undercooked, cold, and just plain terrible and uneatable. I am shocked that this has been able to continue and they are actually getting funding from the State of Minnesota. They are cheating our dear family members of good healthy meals and causing stress and anxiety to the residents as well. We wil be movin my mother out as soon as possible!

We tried to get my mother in here. Completed all paperwork and were told they were in a move-in-freeze, which when we called the parent company they knew nothing about it. About a month later we get an email and all of a sudden now she can move in. Very poor communication, disorganization and unprofessional in our opinion. Thank goodness we found my mother a much better place and she loves it. Don't be impressed by the newness of this facility. These people don't have a clue, after what we went through I'd be scared to death to have a loved one living here! Keep looking - don't bother with this place! Definitely NOT a positive experience for our family!