The Residence at Cherry Hill

Our aunt recently moved in to The Residence. We had some reservations at first. We had concerns on whether or not the staff would be able to handle the medical attention my aunt needs. For example our aunt has congestive heart failure and would need her weight taken frequently. Fast forward, we are exceptionally impressed with the knowledge and on point medical medical attention our aunt has received. They go above and beyond what is asked from them . From the nursing staff to the dining staff we have seen nothing less than professionalism. We know our aunt is medically safe and being cared for by the nicest, kindest most professional people in the field. We are not ones to write reviews but THIS place is an example of how our loved ones should be treated. My brothers and I are appalled by the negative reviews . Trust this Italian family on this , your loved one is in the best of hands with the nursing staff, and all of the staff.

Don't put your family there. They are severely understaffed, they did not fulfill the level of care we were paying extra for. There was a constant fight with them to do their job; they were careless in the care of my mother, resulting in her ending up in the hospital. In a critical situation, one of their aides didn't even know what a DNR meant. She told me, "Well your mom has a DNR". I had to inform her that a DNR only stands if she's having a heart attack, but for a stroke, they should call 911. We moved her out of there because they are incompetent, understaff and failed to take proper care. Looks are deceiving as the community is pretty and clean. It looks comfortable, it's homey, small and intimate. Everything about the looks of it are very attractive and inviting, that is why we chose this place. After having her be there, that's when all of the other problems started to arise. We were told, "We can't do that, we'll need to raise her level of care". So we raised the level of care and paid more, but they still weren't providing that level of care. They weren't even fulfilling the doctors orders in regards to level of care.

For the most part, it's good. My mother is in a safe place, which is the most important thing. Hopefully she'll get more social interaction now that she's in assisted living. In memory care, that really wasn't the case. There were not many activities in memory care either. I'm hoping that will improve in assisted living as well. For the most part, everyone has been very nice, and they try to do the best for everyone, given that there are a lot of different personalities and ages and circumstances. They're not always the quickest in remedying things, bur for the most part, they try to keep everybody happy and safe.

The staff is really the highlight of this facility, they are just wonderful. The really make the residents feel very welcomed and at home. The room sizes at the facility are good, my loved one doesn't need much so it works out well for him. I would recommend The Residence at Cherry Hill to others looking.

The community is very active and tries hard to keep everyone active even during covid. I would like to see more communication from the staff. Based on my experience I would recommend this community to others.

It is an older building so the community is not as bright and shiny, but it is well kept. The staff members we did meet with were nice. The actual care our loved one received while she was there was decent, but the problem was their communication. They did not seem to keep us informed with anything regarding our loved one, we were the ones constantly reaching out asking questions. We asked them initially what the difference was between assisted living and memory care and they said pretty much nothing. However that was not the case, there is only one director on the memory care side and they have very strict and limited visiting hours which iwas an inconvenience for our family.

My father at the time needed more redirection and reminders and they only had 2 levels of care here. It was assisted living and memory care and he was placed in memory care. The care was not what I considered appropriate for him. The residents were free to walk around the hallways and a lot of times there would be other people in his apartment. The staff was also not receptive to what his needs were. There were also some of his possessions that went missing and were then found. The assisted living part of the facility was great, but this review is about memory care.

We like the facility very much, the facility is very clean. My mom made some friends there, and the staff is really nice. They even called and checked on her after we moved out. The coordinated with her dr. and in house therapy very well. We would come back if we needed to.

Our Dad lives in the Memory care Unit at Atria, he is very well taken care of. He looks great! He loves the food and the activities. For now we meet outside in the court yard for our visits due to the pandemic. We feel so lucky to have found Atria, its a lovely community. The Atria staff are wonderful.

Hands down the best community in the area. I was skeptical about bringing my mom to an assisted living but they made the process so smooth. I felt a warm feeling as soon as I walked in the door and the tour confirmed that this was the place for mom. The activities are great and they are handling things so great with covid. Awesome community!

Atria has truly been a blessing to my family. The staff is so kind and professional. I knew after touring that is where my dad was meant to be. I couldn't be happier with our decision and my dad is very happy.

I have such peace of mind knowing my husband is safe and receiving wonderful care at Atria. The staff is kind, friendly and excel in all they do. After touring several facilities Atria immediately stood out as the best place for my loved one.

We brought my mom down here in July and after being hospitalized for a few weeks she came back to Atria and has made a wonderful transition. My mother is in memory care and they take amazing care of her. She loves the people who work there and they treat her with dignity and respect. I have not seen her this happy and healthy in the last year. I am grateful to [name removed] who runs the memory care and answers all my questions and concerns in a timely fashion. My family could not be happier with Atria in Cherry Hill for keeping mom happy and healthy!

I would recommend Atria Cherry Hill. The staff is very friendly. I feel my loved one is well taken care of. During COVID, the community is promoting socialization by having residents stand in the hallways. Even prior to COVID they made sure the residents are participating in activities, to help meet people.

The community is great and wonderful. The community is very clean, and caring. They have only had one patient with COVID and that is due to the resident visiting family prior to the shutdown. The community isolated the patient and there hasn't been any other incidents. They had extensive activities in the community. You can go out in the hallway and do exercises, and other items. 100% I think they are great. My loved one likes the socialization and food. They are starting to open the dining room on a limited basis. The variety of food is wonderful.

We toured a variety of places, we chose Atria Cherry Hill because of the proximity, the affordability, and I got more of a family/comfortable atmosphere here. The room sizes are small, especially after viewing other Atria facilities. The food here is pretty fresh and a good quality, they have a lot of variety. My favorite part about this community is that they assign each person a buddy upon getting there. They do a survey on interests and hobbies and pair you up with who matches for socialization purposes. I would absolutely recommend.

My mom was in assisted living, which we loved. Staff was very friendly, they had a lot of activities, such as exercise sessions, themed parties for holidays and get together s. Location was great, the building was very nice.

My mother was in the memory care area. They could have done a better job cleaning the common spaces, especially the kitchen area. The staff were mostly friendly. The staff lacked compassion and didn't show a lot of caring. They didn't have much in the way of activities for the memory care residents either. After she was here, she was moved to a hospital and then hospice and those teams showed much more compassion and caring after she passed away. I definitely think they need to improve on their people skills.