207 Laurel Road, Voorhees Township, NJ 08043
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Devotional Services Offsite
Devotional Services Onsite
Indoor Common Areas
Outdoor Common Areas
For a local A Place for Mom Advisor(877) 345-1716
For a local A Place for Mom Advisor(877) 345-1716
My Mom has dementia and lived there for about a year in the memory care unit. While there are instances of compassion from the employees, this organization is very poorly managed. To give a little background, I live in California but honored my Mom’s wishes that she stay in New Jersey to remain close to her friends, hence the decision to move her into Brookdale Echelon Lake. As my Mom’s only child, I am her legal and financial representative. In August, I received an invoice which showed an increase in Mom's Personal Service Rate (PSR) by $641 per month retroactive to 6 June. I called Brookdale Echelon Lake multiple times to determine the reason for the increase, but received no response. Since I had no response from the local facility, I called Brookdale central billing who said they could not address my question and that I had to contact the local facility. I left more messages for their local business office to call me, but they were not returned and I was not provided an explanation. In September, I traveled to the East Coast and met with Brookdale’s Business Office Manager and several other of the facility’s leadership. During that meeting I was told that there is no requirement to notify me in writing of the increase in PSR, nor obtain my formal acknowledgement of the increase. I pointed out that there was a signature block on the personal service plan for the legal representative, which I had not signed, yet they insisted they had no requirement to obtain my acknowledgement for the change in services. Finally, when I showed them that notification was required according to the Residency Agreement they eventually refunded the money. When I asked why the rate needed to be increased they stated that my Mom required bathroom assistance, which equates to $641 / month. Interestingly enough, I visited with my Mom for several hours that day and not once did I witness a Brookdale aide ask her if she needed help going to the bathroom, nor did anyone actually take her to the bathroom. Several weeks later, a friend of my Mom (who is a Doctor) visited her and told me that “she had to assist my Mom to go the bathroom because the staff was ignoring her” – yes, that was her unsolicited comment to me. According to Mom’s Personal Service Plan dated 6 June 16 the additional funding was in order to "assist resident using the bathroom schedule: approximately every two to four hours during the day and as needed during the night". I could go on, but to close this out, Brookdale informed me that they could no longer accommodate my Mom. She had several unwitnessed falls, and they were becoming increasingly concerned with her safety. I will say that they were very patient as I attempted to find a facility near me in California and moved her closer to me. I finally moved my Mom on 20 October. It is now 11 December, and Brookdale has still not returned the remainder of my Mom’s payment for fees for the rest of October in the amount of $2,600. Looks like I have more phone calls to make this week.Reviewed on A Place For Mom
1 year private pay req., once on medicaid would be sharing a studio/1 bath with another resident. $3780/mth, $3000 entry feeReviewed on A Place For Mom
I visited many assisted living facilities for my mother who was suffering from Alzheimer's. But when I found Brookdale at Echelon Lakes, I knew I had struck gold. The facility is beautiful, the staff (to a person) so friendly, caring, helpful, and welcoming, but most importantly, they offered me the hope no other facility did. My mother was set against going into "one of those places." Every facility I visited expressed concern that they would not be able to take her if she was not willing. I knew my mother's unwillingness was based on irrational fears and I only had to get her there to show her it was the best place for her-- no longer alone, things to do, caring staff looking out for her. Brookdale staff told me "just get her here and we will take it from there." And they delivered. I got my mother transferred there after a second in a week fall at home and a brief hospitalization. They prepared for her a meal of her favorite food and welcomed her with open arms. Photos they took of her on her first few hours showed a smile on her face we had never, in a very long time seen! We visited an Elder Care attorney at the same time to be sure we had all bases covered and the lawyer spoke highly of Brookdale, mentioning their "very robust" memory care program. The staff able to get my mother dressed in street clothes for the first time in a year (she insisted on bed clothes at home), got her participating in activities, and socializing. I wish I had gotten her to Brookdale sooner.Reviewed on A Place For Mom
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