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70 Fulton St, Middletown, NY 10940
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Anonymous
-
Family/friend
4.0
Our Experience
My loved one is a resident at The Promenade at Middletown. She hates the food, other than the sandwiches. The activities are good, though there are not many outings. The staff is okay, but can get a bit snappy with the residents. I'm not sure of the backstory on why, though. The cleanliness is good.
About the facility The Promenade at Middletown
We chose the most gorgeous part of upstate New York to provide a safe, senior living in a resort-like setting, nestled in foothills and close to tons of local conveniences. The famous indoor flea market, local cinema, and plenty of shops make living in Middletown truly unparalleled. Our location is perfect for nature lovers and those who want a little excitement on their weekends. Our modern and updated facilities provide a welcoming space for residents to make their own. Contact an A Place for Mom advisor today, and let us see what we can do for you.
Community Amenities and Services
Caring and professional staff is available at all hours to assist residents with any immediate or emergency needs. We provide personalized care with a high staff-to-resident ratio and get to know residents to share a space of peace and comfort with them. We provide three, nutritious home-cooked meals per day plus snacks. Our home offers several common areas, inside and outside, furnished with decor sure to leave residents feeling relaxed and comfortable. Our campus is full of greenery and makes for a great space for barbeques and parties of all sorts. We provide a regular schedule of activities and entertainment for...
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Senior living options offered
Assisted Living
Pricing for The Promenade at Middletown
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Studio
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1 Bedroom
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at The Promenade at Middletown
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Compare
The Promenade at Middletown
70 Fulton St, Middletown, NY 10940
Babalola Family Type Home For Adults
84 Sprague Avenue, Middletown, NY 10940
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516 Mullock Road, Port Jervis, NY 12771
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214 Harriman Dr, Goshen, NY 10924
7.2
Review score
36 reviews
7.2
Review score
36 reviews
5 star
47%
4 star
28%
3 star
8%
2 star
3%
1 star
14%
10
Review score
5 reviews
10
Review score
5 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
9.2
Review score
12 reviews
9.2
Review score
12 reviews
5 star
84%
4 star
8%
3 star
0%
2 star
0%
1 star
8%
7.7
Review score
9 reviews
7.7
Review score
9 reviews
5 star
56%
4 star
0%
3 star
11%
2 star
11%
1 star
22%
Studio
Starting at $X,XXX/moStudio
--Studio
--Studio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
No
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
2
Memory Care, Residential Care Home
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Amenities at The Promenade at Middletown
Healthcare Services
- Memory Care
- Incontinence Care
- Staffing & Ancillary Services
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Meals Provided
- Vegetarian
Room Amenities
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
Community Amenities
Transportation & parking
- Transportation at Cost
- Resident Parking Available
Common areas
- Indoor Common Areas
- Outdoor Common Areas
Activities
- Activities Off-site
- Devotional Activities Offsite
- Devotional Activities On-Site
- Activities On-site
Reviews
for The Promenade at Middletown
Write a review
A Place for Mom has scored The Promenade at Middletown with 7.2 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Promenade at Middletown has 36 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.0
Friendliness
4.0
Care Services
3.8
Staff
3.5
Meals & Dining
2.0
Activities
3.8
Value for Cost
3.8
A Place for Mom has scored The Promenade at Middletown with 7.2 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Promenade at Middletown has 36 reviews with an average "overall experience" of 3.8 out of 5.
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1-20 of 36 reviews
Anonymous - Family/friend
Assisted Living
April 5, 2024
Not recommended
When you go for a tour with [name removed] you are told things that are not true. I told her my concerns with mom being there & she said they would take care of it Not true! Most of the staff are nice but every time there was a issue NO ONE took responsibility The place itself is ok clean wise but the rugs are disgusting & the ventilation isn't good I had to put a air purifier in due to dust The meals are basic not gourmet as advertised, they are basic & the residents complain it's not enough food for them
My mom wasn't taken to dinner twice (that is what I observed) so I had to go there everyday to make sure she was given dinner I was told they would encourage her to go to activities but that's not true so she laid in bed all day which caused her to lose circulation which caused her to fall 4 times in 3 weeks The day I moved her out I was told a resident tried to stab another resident and he was left at the facility instead of taken out. I would NEVER recommend the Promenade of Middletown to anyone!
Anonymous - Family/friend
Assisted Living
January 30, 2024
Our Experience
My loved one is a resident at The Promenade at Middletown. She hates the food, other than the sandwiches. The activities are good, though there are not many outings. The staff is okay, but can get a bit snappy with the residents. I'm not sure of the backstory on why, though. The cleanliness is good.
Anonymous - Family/friend
Assisted Living
June 16, 2023
Promenade Review
The facility and staff makes the residents feel at home. The biggest improvement would be in the food. Sometimes it's good, but there are days when residents get a piece of bread and coffee for breakfast and that is it.
Overall I would recommend The Promenade at Middletown to others looking for assisted living.
anonymous - Toured community
Assisted Living
November 1, 2022
Tour experience
The facility itself appeared to be above average compared to some others I saw. They had a beautiful outdoor seating area that I liked. We are country people and we thought the location was not very safe, but for someone who lives in the city they might not even blink an eye. I did not like the shared room set up. It was more like a hospital and the residents have to share the same bedroom rather than having separate bedrooms and a shared living space. It was just not the right fit for my dad.
anonymous - Toured community
Assisted Living
October 6, 2022
tour review
Our family had an in person tour and the tour experience was very good and it would of been one of our choices but the community itself was just a little run down - it needs some updating
David S - Family/friend
Assisted Living
April 28, 2022
Good Outdoor Space
This has been a pretty good experience for us. I would recommend the community to others for their loved ones. I am happy with the staff and the communication is good. The community has a beautiful courtyard for the residents to use, and it appears that many of the ground floor apartments have access to this. This was one of the main reasons we selected the community.
The medical portion could be communicated better to the family. Medication management is one of the care services offered to the residents. This has been a change for my loved ones. It would be nice to offer more details to the residents and the families for those that request it.
The food is okay and edible. There could be more spices in the meals, as they are currently pretty bland for my loved ones.
There are activities for the residents to participate in if they choose to. They do have a piano that my loved ones enjoy.
Virginia - Toured community
Assisted Living
March 1, 2022
tour of The Promenade
we toured the Promenade at Middletown and upon first impression, I thought that it needed a renovation. although the rooms looked nice, it just seemed very dark. we chose another community because the Promenade did not have the quality of living that we were looking for.
anonymous - Family/friend
Assisted Living
December 20, 2021
anonymous - Toured community
Assisted Living
July 16, 2021
A fantastic facility! [name removed] personally took us on a tour. She knew all the residents by name and they all knew her. The facility was clean, upbeat, and the residents all seemed happy to be there. They have a beautiful garden and a wide variety of activities, well planned meals, live entertainment, and regular medical observation. This is the perfect home for my mother-in-law!
Fred Hallock - Family/friend
Assisted Living
December 6, 2019
Christmas dinner
The Christmas holiday party at the promenade was excellent. The people there were great!! The employees give it their very best and put their hearts into everything they do. I'll be there next year, wouldn't miss the holiday feelings that are expressed by everyone and shared by all the people envolved. A truly great place to take your elderly parents to, they are taken care by the most energetic people that are available in the area. Thanks to all the people envolved.
AM - Family/friend
Assisted Living
July 12, 2019
No compassion
A friend resided at this facility. They do not care about their residents from my experience of how they treated her.
Teri Egan
Assisted Living
June 7, 2019
Excellent day program at the Promenade with the most loving and caring staff.
My mom has been attending the Promenade Day program since March 2019. Prior to the Promenade, my mom was very depressed and had nothing to look forward too after my dad past almost 4.5 years ago. All she wanted to do was sit in the house, watch tv, and sleep the day away. She was going down a really bad path, and I knew if she didn’t get involved in something she would be joining my dad shortly.
My husband and I starting checking out some programs in the area. When we arrived at the Promenade, Illisa Lipkin, Director of the Day program, sat and spoke with us for at least an hour telling us all about the program. I knew as soon as I met [name removed] with her warm, friendly, and caring demeanor that the Promenade was the place to bring my mom.
My mom was very leary about going to the Promenade at first. [Name removed] reassured my mom that she would have a wonderful experience. [Name removed] told me to leave my mom for a few hours and run errands. I returned a couple of hours later, praying that my mom was not going to want to run out the door when I arrived. I surprisingly found her engaging with some of the other regulars in the day program, and she didn’t even notice I returned.
My mom now looks so forward to going to Promenade to see her friends. It is so nice to see her smiling again and engaging with others. [Name removed] and her assistant, [name removed], do an amazing job keeping everyone engaged in mind stimulating and fun activities all day. [Name removed] and [name removed] really care about making everyone feel welcomed and special.
My mom just celebrated her birthday at Promenade and came home raving about this being one of the happiest birthday celebrations she had in a long time. I cannot say enough wonderful things about [name removed] and [name removed]. We have been truly blessed to come across the Promenade. Thank you so much ladies, we so appreciate all you do.
Lisa Lawrence - Industry reviewer
Assisted Living
April 10, 2019
Great Staff!!
The Promenade is a great place with a caring staff. When i visit there the residents are always beinging attended to with a smile.[name removed] Is one of the managers, and is not one to just sit at her desk. You can always find her out and about making sure everything is running smoothly. Two thumbs up to [name removed] and the crew of the Promenade!!????
Marlene Myruski - Family/friend
Assisted Living
April 9, 2019
Best Place for Mom
My Mom has been living at the Middletown Promenade for five years now, she came to the Promenade when she was 98 and just celebrated her 103rd birthday. In those five years she has been treated very very well, I could not ask for better.The staff treats her as if she were their Mom, I'm so very happy I chose the Middletown Promenade for her care. From the first day we met [name removed] she made Mom feel at home, and to this day [name removed] always stops to talk to her with a hug when she sees her. [Name removed] and the staff at the Middletown Promenade great job, thank you so much.
[Name removed], [name removed], [name removed]
anonymous - Toured community
Assisted Living
January 25, 2019
The Promenade was very accommodating to my sudden availability for a tour. All of the questions I had were answered as well as things I never considered. [Name removed], who gave me the tour was very friendly to everyone and addressed each resident that we passed by name and said something nice to them as we walked around. Although this is just the start of my search, this is a possibility.
Barbara - Family/friend
Assisted Living
October 24, 2018
Best decision we could have made
My mother in law is living at The Promenade in Middletown. I can't sing their praises highly enough. The place is run like they are caring for their friends and family, not like it's a business. They are incredibly helpful and supportive of the family members who are dealing with the complications and emotionally trying time in an elderly parent's life. Moms care aides are so loving and helpful. She always is dressed beautifully and they even curl her hair! There is something to do all day long in which she can choose to participate or not. If there are problems, they are addressed immediately and fixed. The dining room smells delicious and the variety of food is abundant. If mom doesn't like the meal, there is always an alternative available. The staff has been incredibly helpful with insurance claims, medications and emotional support. Her room, and all the common areas are clean and tidy. I told my kids that if I ever need support they could happily put me there! Thanks to all the staff there for taking such good care of mom! It was a difficult decision but the best one we ever made.
anonymous - Toured community
Assisted Living
October 21, 2018
Had a nice visit/tour. It is somewhat outdated but appeared clean and staff very friendly and informative.
anonymous - Family/friend
Assisted Living
August 5, 2018
Unconscionable behavior
A staff member promised a resident a free bed, saying they would deliver it when she moved into her new apartment the following day. They never came up with the bed. The mentally and physically disabled woman had no place to sleep, ending up sleeping in the lounge of the apartment building, where she now resided. And she had none of her belongings. I went over the next day, and after calling 911 for the woman, who was now too sick to stand up, I went over to the Promenade to complain. They could not care less, and thought it was amusing. I moved all the woman's belongs to the new apartment. A few aids were helpful in packing, but the administrators treated me as if I was the problem.
anonymous - Toured community
Assisted Living
November 11, 2017
Built in mid-80s, has been renovated though it needs some more work. Staff was very friendly as was the marketing person. We liked the suite layout better than the 2 bedroom at Braemar. Price was per day and with meds it came to a little over $6,000/month. We will follow-up with them by way of my brother arranging a parental visit and I will fill out their financial application. They have a suite available. We liked that they were privately run.
anonymous - Toured community
Assisted Living
July 11, 2017
Enjoyable environment
I recently had taken a tour of this community for my mother and I was pleased with the experience. It was actually our first choice for mom. We felt that their facilities were more than adequate for her. The director all but guaranteed a room. We were all set to go and transfer her and then Promenade said they decided that they did not feel that they had adequate ability to care for her. They did not handle this well at all due to lack of communication.
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Frequently Asked Questions about The Promenade at Middletown
The Promenade at Middletown offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored The Promenade at Middletown 7.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (845) 341-1888 to reach a resident at The Promenade at Middletown.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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