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The Phoenix at Roswell

11725 Pointe Place, Roswell, GA 30076

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anonymous - Loved one of resident/client
5.0
Caring, patient staff

Overall I think they've done a good job at The Phoenix at Roswell (formerly Pacifica Senior Living). The staff here are caring and patient, and I really appreciate that they were willing to work with my loved one despite him having a few aggressive tendencies. The facility itself is well kept and clean, and they do a good job looking out for the people that live here.... Read more

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About the facility The Phoenix at Roswell

Phoenix Senior Living of Roswell is a unique assisted living community offering an affordable, residential care alternative to seniors with Alzheimer's disease and other forms of dementia. We encourage you to compare our services and care options with those found at other assisted living communities. Such a comparison will confirm the many advantages provided by our care and activity programs that are design specifically to meet the needs and enhance the quality of life of seniors with memory impairments and related health concerns.

While Phoenix Senior Living of Roswell is a totally secure environment designed exclusively for seniors with memory loss, our community still looks and feels like home. Our bright, open building features two neighborhoods of living suites arranged along the perimeter of a large, central living area that features two separate dining and activity areas. Our landscaped garden and patio provide residents with the opportunity to safely enjoy the outdoors.

Alzheimer's disease, along with most other forms of dementia, is a progressive disease. Because we understand the needs associated with this disease, our activities program is not only based on the interests of the residents, but also on their ever-changing cognitive and physical abilities. Our Program...

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Tell us your senior care needs

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Phoenix at Roswell is a community within AA Blank properties. See all AA Blank communities.

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Amenities at The Phoenix at Roswell

Health Care Services

Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Indoor Common Areas
Beauty Salon
Central Fireplace

Recreational areas

Arts and Crafts Center
Piano or Organ

Services

Housekeeping
Beautician

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Activities

Devotional Activities Offsite
Visiting Chaplain or Priest
Catholic Services
Other Religious Services

Reviews

for The Phoenix at Roswell
3.3(16 reviews)
Write a Review

Cleanliness

3.6

Friendliness

3.8

Meals & Dining

No data collected

Care Services

3.3

Activities

3.2

Staff

No data collected

Value for Cost

3.6

Overall Experience
5
4
3
0
4
Date Submitted
0
0
0
Reviewer
0
8
7
1
Care Received
0
16
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1-16 of 16 reviews
Sort by

1.0
anonymous - Toured community
Memory Care
April 20, 2019

Manager was very nice. Only 15 residents. Looking for a more social setting. The facility was actually kind of depressing.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


1.0
anonymous - Loved one of resident/client
Memory Care
January 16, 2019
Staff doesn't care

Staff is rude, dishonest, and doesn't care about their clients. My mother has been there for almost 2 years. She is constantly dirty ( Oily hair), kept alone in her room for long hours, and isn't allowed to talk with her family. I've seen staff yell at other in home members for no reason (my mothers room mate last time I was there was told to shut up, we've fed you, no you cant get out of bed right now, fine I'll be right back to get you out. then left them with this poor soul calling for help.), I've seen them ignore someone who is calling for attention, telling them that they would be right back and go outside and sit in common area on their phone or watching tv. We have been lied to multiple times by staff about why my mom can't talk on the phone. We have caught them in lies when they said that handed my non verbal mother the phone only to find out that they in fact left it in an empty room. Last night they called me looking for [name removed], scared me to death due to the fact my mothers name is [name removed] so how did they lose her... nope they didn't they just didn't know her name. AFTER 2 YEARS THEY DIDN'T KNOW HER NAME?!?!? Ive have voiced my concerns the management only for them to tell me they don't have 10 mins a day to give my mother one on one. 1,440 minutes in a day and they can't spare 10. Every time I visit staff is sitting around doing nothing. They lie about their phone lines not working properly, however they can spend my mothers hard earned money on new flooring that they don't need vs. a working phone line that would be beneficial to the community. A few weeks ago my mom wasn't secured properly in her wheel chair. staff called me about her falling but was clearly laughing about it on the other line, granted my mother wasn't hurt but how rude and disrespectful can you get? I would HIGHLY recommend taking your loved ones elsewhere!

Cleanliness

3.5

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


2.5
Brian Knox - Toured community
Memory Care
November 21, 2018
Not what they used to be

Difficult to get in communication with the front office. Still waiting on a return call I left in their voice mail four day ago. It didn't used to be this way, Something has happened. Glad I only use them for Elder Day care at this point in time.

Cleanliness

4

Friendliness

4

Care Services

2.5

Activities

2

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
February 9, 2018

The Phoenix at Roswell was previously a Memory Care only facility. The seem well suited for this but it seems less able to handle more high-functioning residents. I was a little disappointed that they don't seem to have any off-premises outings.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
July 16, 2015
Verified Review
Caring, patient staff

Overall I think they've done a good job at The Phoenix at Roswell (formerly Pacifica Senior Living). The staff here are caring and patient, and I really appreciate that they were willing to work with my loved one despite him having a few aggressive tendencies. The facility itself is well kept and clean, and they do a good job looking out for the people that live here.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Hwmv38 - Loved one of resident/client
Memory Care
March 17, 2015
Verified Review
Pacifica stay

My husband has been at Pacifica about a month. He has Parkinson's Dementia. This includes a major change in personality making it impossible for me to keep him at home. He can turn from a sweet helpful man to a raging angry man in a matter of seconds. Sometimes, even I don't see the transition beginning. The folks at Pacifica have created a calm, structured environment which has served him very well. He is now usually calm and the staff say he is helpful and concerned for other residents. Usually a bit of a loner, he is participating in the exercises, encouraging other residents to do the same. He has plenty of room to roam. The staff learned who he is very quickly. He is well treated and that tends to keep him from venting his anger as much. Pacifica is kept clean, the main center rooms have lots of sunlight, residents can and do wander from one open center room to the next, always in view of the care givers and nurse. They can lie on one of the couches, watch either of the 2 televisions, at each of the end rooms. They can do krafts or play games. Exercise times and mid afternoon snacks. Water is always available. Every evening there is a planned activity, whether movies with popcorn or games. Much more good stuff to say, but I tend to go on and no one wants to read all of this. I hate that I can't keep him at home among familiar things, but I feel he is getting top quality care and caring by the staff at Pacifica.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
Anonymous - Toured community
Memory Care
September 29, 2014
Verified Review
Review of Pacifica Senior Living Roswell Alzheimer's / Memory Care in Roswell, GA

Nice environment. Care staff was well informed regarding memory care specialty.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
Loved One - Loved one of resident/client
Memory Care
June 4, 2014
Verified Review
Going good so far.

This is a total memory care community, which is one of the reasons we chose them. They take the residents that are mobile out for sightseeing trips, and are good about keeping the residents engaged. They have new management coming in, which is a little scary because things are going really well. There haven't been any complaints about the food. A lot of facilities have levels of care, this is just a flat fee, all inclusive.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

4

Value for Cost

5


5.0
Loved one - Loved one of resident/client
Memory Care
April 30, 2014
Verified Review
Very nice place

Overall I thought they did a great job here. It was a nice looking, clean place, and the caregivers were friendly, professional, and did a good job taking care of my loved ones needs. We've had to search for senior living for another relative since then and I was disappointed that there wasn't a Pacifica facility near them, since we had such good luck with this one.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Memory Care
April 10, 2014
Verified Review
Impressive! Love the fact ...

Impressive! Love the fact that it's memory care only. Staff were very friendly. Rooms were impressive. Very pleased. Hoping this will be my in-laws new home!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
Anonymous - Loved one of resident/client
Memory Care
March 29, 2014
Verified Review
Genuine caring environment for people with memory issues

We are very pleased with the care provided. Especially during the difficulties of the renovation. Ms. Trawick has maintained a capable, caring and loving staff for the memory care residents. The open center outlay of the building supports movement, whether on foot or in a wheel chair. Looking forward to the renovation being completed.

Cleanliness

4.5

Friendliness

5

Care Services

4.5

Activities

4.5

Value for Cost

5


0.5
Anonymous - Loved one of resident/client
Memory Care
February 22, 2014
Verified Review
Avoid for now

This facility has gone through numerous owners and management companies. They have never been organized and no one permanent is in charge. Therefore, there is no one overseeing the staff and making sure they are doing their jobs. Besides, there is no direction for the staff and they do as they please.

Cleanliness

0.5

Friendliness

3

Care Services

0.5

Activities

0.5

Value for Cost

3


0.5
natasha frey - Industry reviewer
Memory Care
February 10, 2014
bad place for my family

I would not let my dog say there, bad place for your family.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


3.0
Loved one - Loved one of resident/client
Memory Care
February 3, 2014
Verified Review
Haven't had a good experience with the new owners

This is a facility that my loved one had been staying at, which had been doing a good job. But the facility was purchased by a larger chain, and the quality started declining after the change in ownership. The facility itself still provides good care, and the care staff themselves do a good job. But interacting with the new management was absolutely terrible, they were horrible about communication, and it was bad enough that we decided to move my loved one elsewhere.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

3

Value for Cost

3


3.0
A Place For Mom Customer - Toured community
Memory Care
July 12, 2013
Verified Review
Caters exclusively to Memor...

Caters exclusively to Memory Care. Very nice folks. Staff looked a bit younger and less qualified. Big rooms. All one level.

Cleanliness

3

Friendliness

5

Care Services

3

Activities

3

Value for Cost

3


4.0
A Place For Mom Customer - Toured community
Memory Care
December 23, 2012
Verified Review
Loved the small feel of this place. ...

Loved the small feel of this place. Really looked like what we need with a cross between assisted living and memory care as well. Top two.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


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Frequently Asked Questions about The Phoenix at Roswell

The Phoenix at Roswell offers Studio, 1 Bedroom and Semi-Private. Learn more.

The Phoenix at Roswell has received an average review rating of 3.3 based on 16 reviews. See all reviews.

Call (770) 521-9913 to reach a resident at The Phoenix at Roswell.

To reach a resident at The Phoenix at Roswell call: (770) 521-9913



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.