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The Palazzo

6250 North 19th Avenue, Phoenix, AZ 85015

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Take a virtual tour of The Palazzo in Phoenix, AZ
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20 Photos
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6 Floor plan
6 Floor plans available
The Palazzo in google map
SR - Loved one of resident/client
5.0
Highly Recommended

This is a really good option both financially and the care needs of your loved one. I would recommend the community to others for their loved ones. I believe the community provides a lot of services to the residents. The staff communication with the family and friends is excellent.... Read more

Read all reviews

About the facility The Palazzo

You won’t regret joining our community — The Palazzo is simply the place to be for senior living. We’re conveniently located in the vibrant city of Phoenix, Arizona and have recently renovated! Our modern upgrades are perfectly designed to meet your ideals of resort-style, luxury senior living. We offer various care communities to meet the unique needs of all residents, with independent living, assisted living, skilled nursing, and memory care services available to support a wide range of needs.

The city of Phoenix also offers endless attractions, from stunning desert scenery to plenty of entertainment, like museums, golf courses, casinos, excellent dining, and sporting events at Chase Field. There is simply so much to experience here in the Valley of the Sun.

Community Amenities and Services

Here at The Palazzo, we believe in serving all members in our community with dignity, compassion, and personalization, and have adopted services and amenities to help you make the most of your golden years in safety and security. There’s never a dull moment here, as our resort-style community supports an active, glowing lifestyle where we provide endless opportunities for optimal enjoyment. With on-site events, neverending social opportunities, and transportation for regularly scheduled outings, you’ll never miss...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.

Pricing for The Palazzo

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Palazzo

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Full kitchen
Kitchenette

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Indoor Atrium

Recreational areas

Swimming Pool
Arts and Crafts Center
Billiards Lounge
Fitness Center

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

Chinese
Filipino
Russian
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

Reviews

for The Palazzo
4.0(98 reviews)
Write a Review

Cleanliness

4.0

Friendliness

4.2

Meals & Dining

2.9

Care Services

3.9

Activities

4.0

Staff

4.4

Value for Cost

3.9

Overall Experience
32
49
9
5
3
Date Submitted
6
8
16
Reviewer
4
61
31
0
Care Received
9
85
0
1-20 of 98 reviews
Sort by

5.0
SR - Loved one of resident/client
Assisted Living
October 24, 2022
Verified Review
Highly Recommended

This is a really good option both financially and the care needs of your loved one. I would recommend the community to others for their loved ones. I believe the community provides a lot of services to the residents. The staff communication with the family and friends is excellent.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Palazzo

October 25, 2022

Hi SR, Thank you for taking the time to write such a kind review. We take pride in creating a comfortable and fun home for our residents and an inviting community for all of our guests. Thanks s much.


5.0
Cheryl H - Loved one of resident/client
Assisted Living
September 29, 2022
Verified Review

They are on top of any and all issues that my parents have. We love all the activities. And everyone is nice and attentive.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Palazzo

October 25, 2022

Hi Cheryl, We are thrilled to hear you are happy with experience for your parents at The Palazzo. Thank you so much for taking the time to share your thoughts with others. We greatly appreciate it.


4.0
anonymous - Loved one of resident/client
Assisted Living
September 28, 2022
Verified Review
I recommend the Palazzo for seniors

It was tough in the first 90 days for my in-laws because of COVID. They had to quarantine and the food was not up to standards because it was delivery only. Now that things are getting back to normal, they should be feeling better and better about Palazzo.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

5

Value for Cost

5


3.0
anonymous - Loved one of resident/client
Assisted Living
August 19, 2022
Verified Review
The Palazzo Review

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

No data collected

Staff

5

Value for Cost

4

Response from The Palazzo

August 23, 2022

Thank you for your review. Please feel free to contact me if you would like to discuss further. All managers eat lunch at The Palazzo so we dine on the same meals as the residents which ensures we have good quality controls in place plus it allows us to taste the same food as our residents so I would be happy to hear your thoughts on this matter. I also like to share that not only do I work at The Palazzo, but my dad lives here in independent living so I have the opportunity to see the community from both angles - as an employee and as a family member. Thank you!!


4.0
Anonymous - Toured community
Assisted Living
August 11, 2022
Verified Review
Review for The Palazzo

Where the residents, would be is in a separate building than the dining room and activities.


3.5
C.R. - Toured community
Independent Living
June 28, 2022
Verified Review
Tour of The Palazzo

I toured The Palazzo and administration was very nice & informative. The girl who I was working with asked if I or anyone I knew had been in the military. I informed her that my second husband was a lifer, and she said I should check into that. Because of her, I found that while I'm living in independent living I'll have to foot the bill; but when I move over to assisted living have to pay they'll cover it. I chose another community because I didn't like that The Palazzo had carpet everywhere. It didn't look healthy or clean.

Response from The Palazzo

August 23, 2022

Hello, as a veteran, you may have benefits that assist in your paying for independent living as well as assisted living. You should contact the VA to discuss. You commented that there's carpet everywhere, but that confuses me. Our apartments are all newly renovated with new flooring - no carpet and most of our common area have tile/flooring. We do have new carpet in the lobby, but once you pass the lobby in either direction, the floors are tiled. Please visit our virtual tour on our website to confirm for yourself that what I am saying is accurate. Thanks again for visiting The Palazzo.


1.0
Candice M - Loved one of resident/client
Memory Care
May 13, 2022
Do NOT send your loved ones here!

This reviews only pertains to the memory care area. First, the smell once you get to the memory care area is stomach churning. Second, they are understaffed and most staff there doesn’t seem to care anyway! There are probably so many falls and injuries that go unreported. This place almost killed my grandmother! The residents in this area are no longer able to remember things so they can’t explain how they have major bruising or what happened so no one is held accountable. If staff does not have patience they have no business working with these vulnerable people. Arizona needs to step it up for our elderly!

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from The Palazzo

May 24, 2022

We’re very sorry to hear about your experience at The Palazzo and the conditions you describe are unacceptable. Please contact us at info@palazzohc.com so we can learn more about your grandmother’s situation.


4.0
Brandi B - Loved one of resident/client
Independent Living
December 17, 2021
Verified Review
Great Value Overall

The best part about The Palazzo is the staff. I think the location is suitable for the people who are staying there. It's close to a lot of things that are of interest to those in the community. Overall, it's a really good value. Really the only issue is my loved one tells me the food is pretty bland.

Cleanliness

4

Friendliness

4

Meals & Dining

2

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

4

Response from The Palazzo

March 9, 2022

Thank you for your compliments. I encourage you to return and try our food. Our management team eats lunch here every day so while we dine on the same food offered to our residents, we provide our feedback on what we enjoy and what we would like to see more of on the menu. Since food is so subjective, there are times when when describes the food as bland, others comment that there's too much flavor. This is why we offer an extensive variety to choose from. Thanks again for your comments.


1.0
anonymous - Loved one of resident/client
Assisted Living
November 5, 2021
Verified Review
Don't move here

I would not recommend to send your loved one to this community. Looks can be deceiving.

Cleanliness

3

Friendliness

2

Meals & Dining

2

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

1

Response from The Palazzo

November 8, 2021

I am disappointed to read your review and would be happy to address your concerns. Please call me at 602-433-6463 to discuss. We always aim for top customer service and care for our residents so if something was amiss, we would love the opportunity to correct it. Thank you.


4.5
anonymous - Toured community
Assisted Living
October 18, 2021
Verified Review
My Tour Experience

I liked The Palazzo, but they asked for a whole lot more money financial information during the touring process than other places I looked at.

Response from The Palazzo

October 18, 2021

Thank you for your reply. We don't require any financial information, but will have that discussion upon family request or upon informing the prospect/family that we are an ALTCS approved community. Therefore, one of the benefits of living at The Palazzo is providing comfort that if someone were to run out of private funds to pay to live here, they could get approved by ALTCS and have the ability to stay while being covered by the program.


3.0
anonymous - Toured community
Independent Living
October 5, 2021
Verified Review
Tour of The Palazzo

I was not super impressed by our tour. The facility felt high end, but I did not think it seemed the cleanest. It was very pricey. This tour was during covid though, so it may have been more limited.

Response from The Palazzo

October 7, 2021

Thank you for your review and for recognizing that you visited during COVID. We pride ourselves on being a resort-style community with affordable prices and as a result, we are always reviewing our rates vs. those of our nearby competitors. I encourage you to return to our community and revisit our rates as I am sure you will see that you will find no other community with as many amenities, as newly renovated or offering as spacious apartments having rates as reasonable as we do. As far as the cleanliness, when you return, you will notice that your first visit's impressions were not reflective of the community we truly are. Thank you.


4.0
D R - Loved one of resident/client
Assisted Living
September 17, 2021
Verified Review
A good place to move to

This community is very good. They provide for the basic needs of there residents. Most of the staff are very dedicated and caring to the residents of the community. This is a very good facility for the type and I am happy this is where my friend is. It is very clean.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Palazzo

December 5, 2021

Thank you for your kind words. It is our goal to do our best to make our residents and their family feel welcome and well cared for. We appreciate that you noticed our efforts.


5.0
anonymous - Loved one of resident/client
Memory Care
September 17, 2021
Verified Review
Accommodating and Friendly

They work with our family when our loved one is difficult at times, and they seem to be very patient. Our move-in went very smoothly. Our loved one doesn't care particularly care for the food. But they offer a lot of great activities if you choose to participate. It is very expensive though.

Cleanliness

5

Friendliness

No data collected

Meals & Dining

No data collected

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

4


4.0
Rena S - Loved one of resident/client
Assisted Living
August 3, 2021
very impressed with the Palazzo!

I searched many places in Phoenix area for an assisted living place for my sister. When I found the Palazzo I was amazed at the facility, services they offer and the incredible staff. My sister moved in there and we are all thrilled that The Palazzo is even BETTER than we expected! The apartments are very nice and spacious, all of them have a patio or balcony. The grounds are kept very nicely, so being outside is enjoyable. The staff, particularly [names removed] are so helpful and pleasant. It seems like everyone has gone out of their way to make my sister welcome. The food is mediocre which is the only downside to Palazzo. The selection of alternative choices which were promised on signing are not available. I recommend this amazing place to anyone!

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

4

Activities

3

Staff

5

Value for Cost

4


5.0
Brad - Loved one of resident/client
Independent Living
March 10, 2021
Verified Review
Overall would recommend this community

The community is very clean, everything has been A+ perfect, except for the food. Sometimes our loved one says it is really good and other times not so good, which could be because the dining room is closed. Sometimes our loved one has to go down and ask for bigger portions. From our understanding the library, chapel and activities room is open, but with the covid restrictions the activities are very limited.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
December 10, 2020

Beautifully updated just recently and built around a "mainstreet" concept. Full continuity of care. Wonderful tour with [name removed].

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.0
anonymous - Toured community
Memory Care
September 17, 2019

Walked out without a tour. The woman at the front desk was talking sternly and a little too aggressively with a resident who missed the shuttle. I would be so unhappy if someone spoke to my mother like that.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


5.0
anonymous - Toured community
Memory Care
August 20, 2019

Renovations done in Oct. Has pool with shade over it. $3300 for larger studio plus $1900 top tier care. May require additional companion care for first few months until Mom gets comfy and meets friends etc. This is my 2nd fav! Accepts Medicaid, pool. 3 P.M. Wed Sep 25. Meeting with head of Health and Wellness dept at 4 pm.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
July 12, 2019

Nice place. A lot to offer residents. Friendly staff.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Malcolm Read - Loved one of resident/client
Memory Care
June 14, 2019

Excellent friendly staff, marketing rep [name removed] is extremely helpful. New renovations will make facility 1st class.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

5

Value for Cost

3.5


Viewing 1-20 out of 98 reviews

Neighborhood around The Palazzo

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Palazzo

The Palazzo offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

The Palazzo has received an average review rating of 4 based on 98 reviews. See all reviews.

Call (602) 433-6300 to reach a resident at The Palazzo.

To reach a resident at The Palazzo call: (602) 433-6300



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.