The Palazzo

I liked The Palazzo, but they asked for a whole lot more money financial information during the touring process than other places I looked at.

I was not super impressed by our tour. The facility felt high end, but I did not think it seemed the cleanest. It was very pricey. This tour was during covid though, so it may have been more limited.

This community is very good. They provide for the basic needs of there residents. Most of the staff are very dedicated and caring to the residents of the community. This is a very good facility for the type and I am happy this is where my friend is. It is very clean.

They work with our family when our loved one is difficult at times, and they seem to be very patient. Our move-in went very smoothly. Our loved one doesn't care particularly care for the food. But they offer a lot of great activities if you choose to participate. It is very expensive though.

I searched many places in Phoenix area for an assisted living place for my sister. When I found the Palazzo I was amazed at the facility, services they offer and the incredible staff. My sister moved in there and we are all thrilled that The Palazzo is even BETTER than we expected! The apartments are very nice and spacious, all of them have a patio or balcony. The grounds are kept very nicely, so being outside is enjoyable. The staff, particularly [names removed] are so helpful and pleasant. It seems like everyone has gone out of their way to make my sister welcome. The food is mediocre which is the only downside to Palazzo. The selection of alternative choices which were promised on signing are not available. I recommend this amazing place to anyone!

The community is very clean, everything has been A+ perfect, except for the food. Sometimes our loved one says it is really good and other times not so good, which could be because the dining room is closed. Sometimes our loved one has to go down and ask for bigger portions. From our understanding the library, chapel and activities room is open, but with the covid restrictions the activities are very limited.

Beautifully updated just recently and built around a "mainstreet" concept. Full continuity of care. Wonderful tour with [name removed].

Walked out without a tour. The woman at the front desk was talking sternly and a little too aggressively with a resident who missed the shuttle. I would be so unhappy if someone spoke to my mother like that.

Renovations done in Oct. Has pool with shade over it. $3300 for larger studio plus $1900 top tier care. May require additional companion care for first few months until Mom gets comfy and meets friends etc. This is my 2nd fav! Accepts Medicaid, pool. 3 P.M. Wed Sep 25. Meeting with head of Health and Wellness dept at 4 pm.

Nice place. A lot to offer residents. Friendly staff.

Excellent friendly staff, marketing rep [name removed] is extremely helpful. New renovations will make facility 1st class.

The facility is undergoing extensive renovation now and there is a lot of turmoil. The staff seems afraid of it's own shadow. Management may be difficult. People seem unable to make appropriate decisions of their business on their own without obtaining "approval." The care staff, while competent, is difficult to understand. English is not their native language. I am relatively pleased with my overall experience. AND; the meals are acceptable to good.

My aunt moved into The Palazzo last January and she really loves it. The management is making vast improvements. It will soon be a gated community, Improvements have started for the common areas and will be completed by March. Apartments are a good size and renovated. The staff is very friendly and helpful and there are so many activities. I am very happy we found this property!

This could be a nice facility to place your loved one or a place to work at, although lacks in prompt efficient care and employee appreciation. Most of the residents need medium to high level of care and there's too many other tasks assigned for completion to each of the two caregivers and the one med tech on each day shift, practically impossible to complete. Being understaffed is definitely not gonna make it happen besides staff don't get much support from immediate supervisors (nurses) and are overloaded with and held accountable for responsibilities nurses should be completing themselves along with A.L. director. Not to mention them, being part of the gossip as well as the Executive Director. They listen, believe and hold involved staff responsible, of not proven events or accusations, with either a write up or by letting them go without opening an investigation and actually obtain prove that such event really occur. Humiliate staff walking them out the door after fired as if they were a thief. Making the ones who have served and been part of their family feel worthless feeling no regret for it which is even worst. Management sucks, they need to prioritize in what is supposed to be most important their "RESIDENTS" not "GOSSIP"

When we toured the Brookdale, I couldn't help but notice the strong smell of urine. Also, when they took us into the apartments it was stale and smelled like a smoker had lived there before. It was just not visually appealing but the people were very friendly.

My sister is currently at Brookdale Christown and things are not going well. We were not able to reach her and when I asked the staff to check on her they said she was fine. I found out she had been taken away by ambulance and that no one knew where she was taken to. They have just changed ownership so I am hopeful that the communication and staff issues will improve. This is an older building but they do keep it clean. I would recommend doing some extra legwork before moving a loved one into this community.

My mother is doing well here at this community. She is pretty satisfied with everything they have done for her. It is a decent community. We are pretty satisfied with all they have done for us.

They are taking good care of my mother in law here at this community. My mother in law is doing very well and I'am pleased. The community is very well maintained, they a very good job with keeping her room and the facility clean. The staff is friendly and very helpful. She is trying a few activities. They serve nice meal, she pleased with the food. I'm comfortable with the type of care they are providing her with. I would recommend it.

I took a tour of this community and saw how clean it was. The community looked pretty nice, the staff are friendly and welcoming. I got to try a meal and it was okay. On my tour I noticed there was not a lot of stores to go to. Otherwise, the community is nice with caring staff members.

I'm giving the employees "5" STARS!! Thank you to "Melissa" in the front office and "Debbie" with "Beverly's Family Care"! These employees deserve the highest pay and best benefits that any company can offer! Melissa is professional, friendly and gets the job done all while displaying a "smile", this gal is fantastic!! My brother has lived in an assisted living facility for almost 20 years and I can attest that we have never ran into a phenomenal gal such as "Debbie" with Beverly's Family Care; she above and beyond the scope of her job outline and made sure the resident was taken care of. If Debbie ever decides to leave we are moving to where ever she is going, you will never find better, attentive, friendly and professional care than she offers! Thank you ladies for your outstanding help moving my brother into this facility!