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We picked this community, because of the location, environment, amenities and pleasantness of staff. I would recommend to others.
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Reduces entrance fees required upon move in
Review Score
109 reviewsOut of 10
5 star
37%
4 star
47%
3 star
9%
2 star
5%
1 star
4%
A Place for Mom has scored The Palazzo with 9 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, The Palazzo has 109 reviews with an average "overall experience" of 4 out of 5.
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We picked this community, because of the location, environment, amenities and pleasantness of staff. I would recommend to others.
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Response from The Palazzo
October 17, 2023Thank you for your kind comments and for recognizing The Palazzo as a great place for your loved one.
My parent has lived at The Palazzo for a few years in independent living and it has definitely been the right place for him. The staff is attentive and truly cares about the residents. Both staff and residents smile often and seem happy on a regular basis. The activity program is extensive and the happy hours at the bar are not to be missed. We also enjoy the music concerts held every Tuesday afternoon. The rates are better than most other places nearby and we have been very happy at the community.
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Response from The Palazzo
October 16, 2023Thank you for your review! We appreciate the opportunity to care for your loved one.
We chose the community because everyone from staff to residents were super friendly, the physical environment is beautiful and there are extensive activities for residents .
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Response from The Palazzo
September 13, 2023Thanks for your review! We are glad you and your loved one are enjoying your time with us.
My mother loves the activities their but complains about the food. The main reason we chose The Palazzo over other places we looked at was because of the large Jewish population. I would improve this facility as long as they improve the food quality. They keep promising that things are going to improve soon.
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Response from The Palazzo
August 23, 2023We appreciate your review and hearing about you and your mother's experiences with us. We are continuously striving to create the most comfortable and safe environment for our residents, and love having your mother as a part of The Palazzo family.
What we like most about The Palazzo are the people there and we would recommend this community to other families based on the experience we have had so far.
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Response from The Palazzo
June 15, 2023Thank you for your kind words. Our staff and residents appreciate it when their community is recognized for excellence. Thank you for taking the time to share your observations and feelings.
This facility has to be one of the worst senior living communities in the greater Phoenix area. Horrible staff, terrible management, and they only care about are the dollars that they can extract from the residents. My father has been treated awful by the staff and recently had to relocate to the assisted living section of the community which in my opinion is where they send people to die. My father was reluctant to move since he had his own apartment and had his dog that is his only friend and companion since none of his family lives in the state. They would not allow my father to take his beloved dog to the assisted living section and talked him into letting one of the staff members adopt his dog, which he agreed to since the staff member said that she would bring my fathers dog to visit him weekly. I came to find out just recently that the person who works at the Palazzo and took my fathers dog, lost the dog only after having custody of the dog for one month.
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Response from The Palazzo
June 15, 2023We’re very sorry to hear about this experience that you've shared. We would like to assure you that we take every review seriously and are committed to addressing the issues you have raised. We strive to provide a compassionate and supportive environment for all residents, and any behavior that falls short of this standard is not indicative of our values as an organization. Regarding your father's relocation to the assisted living section, we understand that this transition can be challenging for both residents and their families. Many of our residents transfer between independent and assisted living, which is not unusual for long-term residents. While we aim to accommodate individual circumstances to the best of our ability, we do have certain policies in place to ensure the well-being and safety of all our residents. We have since been in touch with your loved one and his POA and they have expressed gratitude in our handling these matters. However, we would appreciate the opportunity to discuss your personal concerns in more detail so please email us at info@palazzohc.com. Thank you.
Beautiful and modern inside, lots of activities, excellent food. Staff is friendly, approachable, and management is very present in the community. I felt they were very careful and thorough in assessing our very complicated needs. I would, and actually have, highly recommend.
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Response from The Palazzo
April 19, 2023Julia, thank you for your very kind words and overall review of The Palazzo. The residents and employees truly appreciate your noticing the positive environment they live/work in. We appreciate you!!
I liked the community and it was nice. It came down to how quickly a community was ready and available for my loved one. My loved one preferred another apartment at a different community.
Response from The Palazzo
April 19, 2023Thank you for your kind review. We are pleased to hear you found a place that could meet your timeline. Should anything change, please check back with us as we have a few newly renovated apartments coming back into inventory in the very near future.
My parents chose The Palazzo because of the proximity to where they previously lived, the proximity to their medical appointments, and they had good first impressions. I would recommend this facility to others.
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Response from The Palazzo
February 2, 2023Thank you for allowing us to welcome your parents into The Palazzo community. We are thrilled they are happy and we thank you for sharing your opinions.
Response from The Palazzo
January 20, 2023Thank you for taking the time to share your feedback on the tour. Please contact us with any further questions you have. We look forward to assisting you further in your search. Thanks
We had a very good experience with The Palazzo. What sticks out most about the facility is all of the social events they have to offer for the residents and also the friendly staff. I would definitely recommend The Palazzo to others looking.
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Response from The Palazzo
December 13, 2022Hi Richard, Thank you for your kind words and for acknowledging the amazing activity program at The Palazzo and in case you did not know, we post our monthly activity calendars on our website so friends and family of our residents near and far may see the extensive programming we offer. We hope to see you enjoying an activity with your loved one soon. Thanks again for your comments.
This is a really good option both financially and the care needs of your loved one. I would recommend the community to others for their loved ones. I believe the community provides a lot of services to the residents. The staff communication with the family and friends is excellent.
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Response from The Palazzo
October 25, 2022Hi SR, Thank you for taking the time to write such a kind review. We take pride in creating a comfortable and fun home for our residents and an inviting community for all of our guests. Thanks s much.
They are on top of any and all issues that my parents have. We love all the activities. And everyone is nice and attentive.
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Response from The Palazzo
October 25, 2022Hi Cheryl, We are thrilled to hear you are happy with experience for your parents at The Palazzo. Thank you so much for taking the time to share your thoughts with others. We greatly appreciate it.
It was tough in the first 90 days for my in-laws because of COVID. They had to quarantine and the food was not up to standards because it was delivery only. Now that things are getting back to normal, they should be feeling better and better about Palazzo.
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Response from The Palazzo
August 23, 2022Thank you for your review. Please feel free to contact me if you would like to discuss further. All managers eat lunch at The Palazzo so we dine on the same meals as the residents which ensures we have good quality controls in place plus it allows us to taste the same food as our residents so I would be happy to hear your thoughts on this matter. I also like to share that not only do I work at The Palazzo, but my dad lives here in independent living so I have the opportunity to see the community from both angles - as an employee and as a family member. Thank you!!
Where the residents, would be is in a separate building than the dining room and activities.
I toured The Palazzo and administration was very nice & informative. The girl who I was working with asked if I or anyone I knew had been in the military. I informed her that my second husband was a lifer, and she said I should check into that. Because of her, I found that while I'm living in independent living I'll have to foot the bill; but when I move over to assisted living have to pay they'll cover it. I chose another community because I didn't like that The Palazzo had carpet everywhere. It didn't look healthy or clean.
Response from The Palazzo
August 23, 2022Hello, as a veteran, you may have benefits that assist in your paying for independent living as well as assisted living. You should contact the VA to discuss. You commented that there's carpet everywhere, but that confuses me. Our apartments are all newly renovated with new flooring - no carpet and most of our common area have tile/flooring. We do have new carpet in the lobby, but once you pass the lobby in either direction, the floors are tiled. Please visit our virtual tour on our website to confirm for yourself that what I am saying is accurate. Thanks again for visiting The Palazzo.
This reviews only pertains to the memory care area. First, the smell once you get to the memory care area is stomach churning. Second, they are understaffed and most staff there doesn’t seem to care anyway! There are probably so many falls and injuries that go unreported. This place almost killed my grandmother! The residents in this area are no longer able to remember things so they can’t explain how they have major bruising or what happened so no one is held accountable. If staff does not have patience they have no business working with these vulnerable people. Arizona needs to step it up for our elderly!
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Response from The Palazzo
May 24, 2022We’re very sorry to hear about your experience at The Palazzo and the conditions you describe are unacceptable. Please contact us at info@palazzohc.com so we can learn more about your grandmother’s situation.
The best part about The Palazzo is the staff. I think the location is suitable for the people who are staying there. It's close to a lot of things that are of interest to those in the community. Overall, it's a really good value. Really the only issue is my loved one tells me the food is pretty bland.
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Response from The Palazzo
March 9, 2022Thank you for your compliments. I encourage you to return and try our food. Our management team eats lunch here every day so while we dine on the same food offered to our residents, we provide our feedback on what we enjoy and what we would like to see more of on the menu. Since food is so subjective, there are times when when describes the food as bland, others comment that there's too much flavor. This is why we offer an extensive variety to choose from. Thanks again for your comments.
I would not recommend to send your loved one to this community. Looks can be deceiving.
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Response from The Palazzo
November 8, 2021I am disappointed to read your review and would be happy to address your concerns. Please call me at 602-433-6463 to discuss. We always aim for top customer service and care for our residents so if something was amiss, we would love the opportunity to correct it. Thank you.
See what the neighborhood has to offer and what’s nearby:
The Palazzo offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored The Palazzo 9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (602) 433-6300 to reach a resident at The Palazzo.
To reach a resident at The Palazzo call: (602) 433-6300
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.