The Palazzo

6250 North 19th Avenue, Phoenix, AZ 85015

Over 300,000 Families Helped

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The Palazzo in google map

About the community The Palazzo

You won’t regret joining our community — The Palazzo is simply the place to be for senior living. We’re conveniently located in the vibrant city of Phoenix, Arizona and have recently renovated! Our modern upgrades are perfectly designed to meet your ideals of resort-style, luxury senior living. We offer various care communities to meet the unique needs of all residents, with independent living, assisted living, skilled nursing, and memory care services available to support a wide range of needs.

The city of Phoenix also offers endless attractions, from stunning desert scenery to plenty of entertainment, like museums, golf courses, casinos, excellent dining, and sporting events at Chase Field. There is simply so much to experience here in the Valley of the Sun.

Community Amenities and Services

Here at The Palazzo, we believe in serving all members in our community with dignity, compassion, and personalization, and have adopted services and amenities to help you make the most of your golden years in safety and security. There’s never a dull moment here, as our resort-style community supports an active, glowing lifestyle where we provide endless opportunities for optimal enjoyment. With on-site events, neverending social opportunities, and transportation for regularly scheduled outings, you’ll never miss...

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Senior Living Options Offered

Assisted living
Memory care
Independent living

Pricing for The Palazzo

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
2 Bedrooms
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Palazzo

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Memory care
Medication management

Staffing & ancillary services

Hospice available on-site
Doctor
Nurse
Podiatrist

Meals & Dining

Meals provided
Anytime dining
Guest meals
International cuisine

Room Amenities

Wheelchair accessible showers
Bath tubs
Wi-fi/high-speed internet
Full kitchen
Kitchenette
Ground floor units

Community Amenities

Memory care services

Wander guard or similar system available
Secured community
Enclosed courtyard
Indoor walking paths

Transporation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Property convenient to public transit

Services

Beautician
Grocery shopping and errands
Housekeeping
Laundry service / drycleaning

Recreational areas

Swimming pool
Arts and crafts center
Billiards lounge
Fitness center

Common areas

Outdoor common areas
Indoor common areas
Main street shops
Indoor atrium

Pets

Cats allowed
Dogs allowed

Languages spoken

Filipino
Russian
Spanish
Vietnamese

Primary language spoken by staff

English

On-site dining options

Bar or pub
Café or bistro
Private dining room

Activities

Devotional activities on-site
Devotional activities offsite
Visiting chaplain or priest
Visiting rabbi

Reviews for The Palazzo

4

(89 reviews)

Write a Review

Cleanliness

4.1

Care services

4.0

Staff

5.0

Meals & dining

3.0

Activities

4.0

Value for cost

4.0

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Verified Review
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1-20 of 89 reviews
0.0
October 18, 2021
anonymous - Toured community
My Tour Experience

I liked The Palazzo, but they asked for a whole lot more money financial information during the touring process than other places I looked at.

Response from The Palazzo

October 18, 2021

Thank you for your reply. We don't require any financial information, but will have that discussion upon family request or upon informing the prospect/family that we are an ALTCS approved community. Therefore, one of the benefits of living at The Palazzo is providing comfort that if someone were to run out of private funds to pay to live here, they could get approved by ALTCS and have the ability to stay while being covered by the program.


3.0
October 5, 2021
anonymous - Toured community
Tour of The Palazzo

I was not super impressed by our tour. The facility felt high end, but I did not think it seemed the cleanest. It was very pricey. This tour was during covid though, so it may have been more limited.

Response from The Palazzo

October 7, 2021

Thank you for your review and for recognizing that you visited during COVID. We pride ourselves on being a resort-style community with affordable prices and as a result, we are always reviewing our rates vs. those of our nearby competitors. I encourage you to return to our community and revisit our rates as I am sure you will see that you will find no other community with as many amenities, as newly renovated or offering as spacious apartments having rates as reasonable as we do. As far as the cleanliness, when you return, you will notice that your first visit's impressions were not reflective of the community we truly are. Thank you.


4.0
September 17, 2021
D R - Friend of resident/client
A good place to move to

This community is very good. They provide for the basic needs of there residents. Most of the staff are very dedicated and caring to the residents of the community. This is a very good facility for the type and I am happy this is where my friend is. It is very clean.


5.0
September 17, 2021
anonymous - Child of resident/client
Accommodating and Friendly

They work with our family when our loved one is difficult at times, and they seem to be very patient. Our move-in went very smoothly. Our loved one doesn't care particularly care for the food. But they offer a lot of great activities if you choose to participate. It is very expensive though.


4.0
August 3, 2021
Rena S - Sibling of resident/client
very impressed with the Palazzo!

I searched many places in Phoenix area for an assisted living place for my sister. When I found the Palazzo I was amazed at the facility, services they offer and the incredible staff. My sister moved in there and we are all thrilled that The Palazzo is even BETTER than we expected! The apartments are very nice and spacious, all of them have a patio or balcony. The grounds are kept very nicely, so being outside is enjoyable. The staff, particularly [names removed] are so helpful and pleasant. It seems like everyone has gone out of their way to make my sister welcome. The food is mediocre which is the only downside to Palazzo. The selection of alternative choices which were promised on signing are not available. I recommend this amazing place to anyone!


5.0
March 10, 2021
Brad - Child of resident/client
Verified Review
Overall would recommend this community

The community is very clean, everything has been A+ perfect, except for the food. Sometimes our loved one says it is really good and other times not so good, which could be because the dining room is closed. Sometimes our loved one has to go down and ask for bigger portions. From our understanding the library, chapel and activities room is open, but with the covid restrictions the activities are very limited.


5.0
December 10, 2020
Anonymous - Toured community

Beautifully updated just recently and built around a "mainstreet" concept. Full continuity of care. Wonderful tour with [name removed].


1.0
September 17, 2019
Anonymous - Toured community

Walked out without a tour. The woman at the front desk was talking sternly and a little too aggressively with a resident who missed the shuttle. I would be so unhappy if someone spoke to my mother like that.


5.0
August 20, 2019
Anonymous - Toured community

Renovations done in Oct. Has pool with shade over it. $3300 for larger studio plus $1900 top tier care. May require additional companion care for first few months until Mom gets comfy and meets friends etc. This is my 2nd fav! Accepts Medicaid, pool. 3 P.M. Wed Sep 25. Meeting with head of Health and Wellness dept at 4 pm.


4.0
July 12, 2019
Anonymous - Toured community

Nice place. A lot to offer residents. Friendly staff.


5.0
June 14, 2019
Malcolm Read - Loved one of resident/client

Excellent friendly staff, marketing rep [name removed] is extremely helpful. New renovations will make facility 1st class.


4.0
November 10, 2018
Anonymous - Resident/client
meeting expectations?

The facility is undergoing extensive renovation now and there is a lot of turmoil. The staff seems afraid of it's own shadow. Management may be difficult. People seem unable to make appropriate decisions of their business on their own without obtaining "approval." The care staff, while competent, is difficult to understand. English is not their native language. I am relatively pleased with my overall experience. AND; the meals are acceptable to good.


5.0
November 10, 2018
Anonymous - Loved one of resident/client
Verified Review
A Great Place to Live

My aunt moved into The Palazzo last January and she really loves it. The management is making vast improvements. It will soon be a gated community, Improvements have started for the common areas and will be completed by March. Apartments are a good size and renovated. The staff is very friendly and helpful and there are so many activities. I am very happy we found this property!


1.5
August 31, 2017
Former Employee
Just a smile or a good morning makes a difference on anybody's lives. Show them you really care!

This could be a nice facility to place your loved one or a place to work at, although lacks in prompt efficient care and employee appreciation. Most of the residents need medium to high level of care and there's too many other tasks assigned for completion to each of the two caregivers and the one med tech on each day shift, practically impossible to complete. Being understaffed is definitely not gonna make it happen besides staff don't get much support from immediate supervisors (nurses) and are overloaded with and held accountable for responsibilities nurses should be completing themselves along with A.L. director. Not to mention them, being part of the gossip as well as the Executive Director. They listen, believe and hold involved staff responsible, of not proven events or accusations, with either a write up or by letting them go without opening an investigation and actually obtain prove that such event really occur. Humiliate staff walking them out the door after fired as if they were a thief. Making the ones who have served and been part of their family feel worthless feeling no regret for it which is even worst. Management sucks, they need to prioritize in what is supposed to be most important their "RESIDENTS" not "GOSSIP"


3.5
January 11, 2017
Anonymous - Toured community
Verified Review
Bad smell!

When we toured the Brookdale, I couldn't help but notice the strong smell of urine. Also, when they took us into the apartments it was stale and smelled like a smoker had lived there before. It was just not visually appealing but the people were very friendly.


2.0
June 24, 2016
Anonymous - Loved one of resident/client
Verified Review
I can't give a good review at this time!!!

My sister is currently at Brookdale Christown and things are not going well. We were not able to reach her and when I asked the staff to check on her they said she was fine. I found out she had been taken away by ambulance and that no one knew where she was taken to. They have just changed ownership so I am hopeful that the communication and staff issues will improve. This is an older building but they do keep it clean. I would recommend doing some extra legwork before moving a loved one into this community.


4.0
June 17, 2016
Anonymous - Loved one of resident/client
Verified Review
Pretty Satisfied

My mother is doing well here at this community. She is pretty satisfied with everything they have done for her. It is a decent community. We are pretty satisfied with all they have done for us.


5.0
June 15, 2016
Anonymous - Loved one of resident/client
Verified Review
Friendly And Helpful Staff

They are taking good care of my mother in law here at this community. My mother in law is doing very well and I'am pleased. The community is very well maintained, they a very good job with keeping her room and the facility clean. The staff is friendly and very helpful. She is trying a few activities. They serve nice meal, she pleased with the food. I'm comfortable with the type of care they are providing her with. I would recommend it.


4.0
June 1, 2016
Anonymous - Toured community
Verified Review
Too Far For Me

I took a tour of this community and saw how clean it was. The community looked pretty nice, the staff are friendly and welcoming. I got to try a meal and it was okay. On my tour I noticed there was not a lot of stores to go to. Otherwise, the community is nice with caring staff members.


4.0
May 21, 2016
Anonymous - Loved one of resident/client
Verified Review
Highly recommend because of Debbie & Melissa

I'm giving the employees "5" STARS!! Thank you to "Melissa" in the front office and "Debbie" with "Beverly's Family Care"! These employees deserve the highest pay and best benefits that any company can offer! Melissa is professional, friendly and gets the job done all while displaying a "smile", this gal is fantastic!! My brother has lived in an assisted living facility for almost 20 years and I can attest that we have never ran into a phenomenal gal such as "Debbie" with Beverly's Family Care; she above and beyond the scope of her job outline and made sure the resident was taken care of. If Debbie ever decides to leave we are moving to where ever she is going, you will never find better, attentive, friendly and professional care than she offers! Thank you ladies for your outstanding help moving my brother into this facility!


Neighborhood around The Palazzo

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The Palazzo in google map

Frequently Asked Questions about The Palazzo

The Palazzo offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

The Palazzo has received an average review rating of 4 based on 89 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.