The Oaks, A Merrill Gardens Community

3675 South Rome Street, Gilbert, AZ 85297

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street view of The Oaks, A Merrill Gardens Community

About the community The Oaks, A Merrill Gardens Community

This Spanish-style community offers an exciting, relaxing environment for retirement in Gilbert, Arizona. The community features a traditional interior with modern touches to help residents feel nostalgic and luxurious all at once. Whether you’re looking to stay active and engaged, or simply kick back and relax, The Oaks offers several options suited for a variety of interests. The wonderful services and amenities have been crafted to meet every possible desire and need. Currently, The Oaks offers independent living, assisted living, and memory care options to help meet each individual’s care needs.

This lovely community is a proud member of Merrill Gardens and aims to serve you well. The Oaks is committed to making you feel welcome and at home upon arrival. The friendly staff does their best to cultivate a home-like atmosphere. When residents are looking to explore the city, they can visit nearby local shops, restaurants, and parks. Also, close by, residents can conveniently access a broad range of health care services at the surrounding medical campus.

Community Amenities and Services

First and foremost, each resident’s happiness and well-being are prioritized. With the thorough wellness program, residents will surely lead a healthier lifestyle. To eliminate the worries that come with...

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Senior Living Options Offered

Assisted living
Memory care
Independent living

Pricing for The Oaks, A Merrill Gardens Community

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
2 Bedrooms
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Oaks, A Merrill Gardens Community

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Memory care
Medication management

Staffing & ancillary services

Hospice available on-site
Doctor
Nurse
Podiatrist

Meals & Dining

Meals provided
Anytime dining
Guest meals
International cuisine

Room Amenities

Wheelchair accessible showers
Respite or short term stays offered
Wi-fi/high-speed internet
Kitchenette
Ground floor units
Handicap accessible

Community Amenities

Memory care services

Secured community
Designed specifically to accommodate memory loss
Memory care only community
Enclosed courtyard

Transporation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Property convenient to public transit

Common areas

Outdoor common areas
Indoor common areas
Main street shops
Barber shop

Services

Beautician
Grocery shopping and errands
Housekeeping
Laundry service / drycleaning

Pets

Cats allowed
Dogs allowed

Languages spoken

Filipino
Spanish

Primary language spoken by staff

English

Recreational areas

Arts and crafts center
Billiards lounge
Fitness center
Game room

On-site dining options

Café or bistro
Private dining room

Activities

Devotional activities on-site
Devotional activities offsite
Visiting chaplain or priest
Protestant services

Reviews for The Oaks, A Merrill Gardens Community

3.9

(58 reviews)

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Cleanliness

4.0

Care services

3.8

Staff

5.0

Meals & dining

5.0

Activities

3.9

Value for cost

3.9

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1-20 of 58 reviews
5.0
October 7, 2021
anonymous - Toured community

Our family had an in person tour and the people we spoke with were fabulous. However, the director who did the follow up with our grandparents were very pushy and all about the sales but in the long run they weren't even able to accept our grandparents. The people were still very nice and informative.


5.0
September 30, 2021
Anonymous - Loved one of resident/client


5.0
August 6, 2021
anonymous - Resident/client
I would recommend it

The carpet needs a little bit of cleaning, but other than that everything is very clean and the house keepers do a great job with my apartment. The staff members here are just wonderful. The meals and dining service is very nice, I am used to my own cooking so sometimes i miss a few things but everything is nicely placed on the china so i cannot complain. They also make wonderful soups. When it comes to the activities they do a great job each week creating more things to do. I really enjoy the movies and I am looking forward to participating more in the activities once i heal from my surgery.


5.0
April 20, 2021
Denise C - Child of resident/client
Verified Review
Highly recommend

We chose The Oaks because of the staff members during our virtual tour. They were very attentive and responsive to any questions. They actually made us feel like we were already part of the family and they checked in on us even after the tour, they are great with communication. My mom really enjoys the meals, they are chef prepared and she enjoys the activities provided as well. If I were to have to go into assisted living I would pick here and I would highly recommend


5.0
July 1, 2020
Mary - Loved one of resident/client
Verified Review
A safe place for my mom

It is a safe place and nice way to meet other people in similar circumstances. The apartment is perfect for my mom and she likes it. The food is average but they offer a variety of options in restaurant style dining. The building is very nice, bright, and comfortable. i would recommend this community but be sure to continue visiting your loved one and be there for them.


4.0
April 24, 2020
Anonymous - Loved one of resident/client
Verified Review
Friendly Place

A little challenging with mom in quarantine, she is not able to utilize many of the amenities. Generally it is a friendly staff, some staff members have heavy accents so it is hard to communicate with residents who are hard of hearing. Overall good caring staff. Food is good. Medical staff is not as well educated on medical equipment as I would have thought they would be.

Response from The Oaks, A Merrill Gardens Community

May 11, 2020

Thank you for taking the time to leave us this review. Please don't hesitate to reach out to the team if any issues persist.


0.5
November 15, 2019
Jeff - Loved one of resident/client
Poor Management

My Grandma was living there until a few months ago after you all decided to change Management and a lot of staff. Pretty faces don’t make your business successful. The staff is not all the experienced there was no real nurse on the staff team just LPN which are not a real Nurse. The food has changed for the worse and the place is not clean silverware is always dirty or just maybe needs to be replaced. This place just does not seem to really care about there patients and the staff got worse since August or 2019 once all these changes took place. The Kitchen staff changed the nurses changed Med Techs do not know how to care for people. The you bring you complaints to the New General Manager an she just does not care. This place needs to take a deep dive into who is really running the OAKS

Response from The Oaks, A Merrill Gardens Community

November 19, 2019

Hello Jeff - We take customer satisfaction very seriously and we are following up on each of these points with our Vice President of Operations. If you are willing to provide any additional details, please email [removed] and let her know if you'd prefer to talk via phone or email. Thank you


0.5
November 15, 2019
Jacob - Loved one of resident/client
Management

I have family there and since the place has changed management and staff in the last 6 months it’s falling apart the women running the place seems sweet but she is just trying to get people to move in. They over bill they do not care for the people living there the management is the worst I have ever seen before. The food has to be the worst. Silverware always dirty. The staff looks very nice but that comes with a price because it’s all smoke and mirrors to get your business. The place is dirty and you here the people complaining all the time and nothing ever gets resolved. We will be moving our loved one and I am sure there are others to follow I would never leave my loved on there.

Response from The Oaks, A Merrill Gardens Community

May 11, 2020

Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at [removed] with your preferred contact information and we’ll reach out to you.


1.5
October 13, 2019
Sharon Rogers - Loved one of resident/client
Did not keep their word

What is written here is only the tip of the iceberg. I have since moved my husband to another facility. Four days after my husband moved in, the nurse in charge of memory care called me into her office and said that after my last visit, my husband was very agitated and upset (that I had left without saying goodby) and was kicking at the doors, looking for me and setting off the alarms. "She would appreciate it, if in the future, I would say goodby to him and not just leave". I told her that in the 32 years we've been married I've NEVER left without saying goodby, He is in memory care, do you think he might have forgotten saying goodby to me? Then, at the end of the month, she had a glowing review of his behavior. My husband was at the Oaks 6 months and that was the only written review I was able to get from her. I repeatedly asked for reports and she said she would have the activities director e-mail me weekly. I got 3 emails from her. The list of problems and neglect goes on and on. Showers were not on a regular basis. He would be in the same clothes 24 hours a day sometimes for a week. He slept in his shoes, socks and clothes and in a recliner. his feet were not even looked at until I had him take his shoes and socks off because his legs were swollen (another problem) and saw that his toe nails were not trimmed in 4 months. They eventually had a podiatrist come out to attend to his feet. I asked him how he trimmed his fingernails because they were short, he put his fingers up to his mouth and made a biting gesture. I guess if he had been more limber he could have done his toes the same way. If you decide to do business with them, get EVERYTHING in writing. Its a beautiful facility, the food is very good, some of the staff are truly caring and attentive. There is a new director, head nurse in memory care and change if other staff. It may happen that they are able to turn the many issues around but not in time for us.

Response from The Oaks, A Merrill Gardens Community

October 17, 2019

Hi Sharon, thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at [removed] with your preferred contact information and we’ll reach out to you.


0.5
September 14, 2019
annonymous - Loved one of resident/client
Extremely Disappointed

My husband spent a few months here. Looking back, it was a nightmare. Valid reviews can hardly be submitted unless you've moved in. The building is attractive, and they can put forward a great face while trying to woo you. The real care is what matters, after move-in. I visited my husband every day, usually had dinner with him. More often than not, silverware and glassware were not clean. I complained to a kitchen worker several times. Finally he said, "We want you to be happy, but sometimes we don't even have hot water here." Seriously? One night at 1:30 a.m. my husband fell and got a bump on the head. I was called and immediately got up and went there (a 12-minute drive). There were 2 night caregivers for 40 residents. I found my husband in a straight chair in the hall outside of his room, all alone, and the two caregivers were in the TV room down the hall on their phones. All of the skin was off his knees down to the flesh. My daughter suggested it looked like he'd been drug along the floor. Some of the caregivers were good. Others not so good. Every invoice I received had an error...charges that they could not identify, so they crossed them off when I questioned them. Some of these kinds of places have a rule that there always has to be one caregiver with residents such as in the TV room or activity room at all times. Evidently that is not the rule at The Oaks. Often no worker was in the room with a large number of people. One woman fell out of her wheel chair on her face about once a week. The "nurse" (LVN) would often call paramedics to take residents across the street to the hospital asking that they be medicated for aggression, which is common in dementia. One of the paramedics said to me, "They do this all the time when they shouldn't. It's their business to take care of these people. I'm not going to medicate them. They can't run their own business. If they call us, we have to go. Do you know a new place is going up down the street?" I could go on and on, but I think you get the point. Keep looking and don't place a lot of value on reviews of those who haven't spent a fair amount of time in the facility, watching what's really going on daily. The activity director left a lot to be desired.

Response from The Oaks, A Merrill Gardens Community

September 16, 2019

Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at [removed] with your preferred contact information and we’ll reach out to you.


0.5
August 14, 2019
Anonymous - Toured community

Not a place I would bring my grandma. The staff did not seem to know anything. The place was not very clean. We heard the entire staff has changed and the people that use to be there were great

Response from The Oaks, A Merrill Gardens Community

August 30, 2019

Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at [removed] with your preferred contact information and we’ll reach out to you.


5.0
August 31, 2018
Rosemary - Loved one of resident/client

My mom was taken with The Oaks from our first visit. The decision was hers and she is doing so well. Staff is caring & concerned. They see to all her needs & more. [Name removed]’s daughter

Response from The Oaks, A Merrill Gardens Community

May 11, 2020

Hello, thank you for taking the time to leave us this review. We are happy to hear that you would recommend Merrill Gardens to others. Please don’t hesitate to reach out if you ever need anything else.


0.5
August 6, 2018
Anonymous - Loved one of resident/client

I am so thankful that my family removed my grandma from The Oaks. Assistant Living and Memory Care are ran terrible. I know this is a business and it is has to make its money to operate but A Big No To The Oaks. Uncaring no activities in memory care. My observation is the staff that brought warmth are now gone.

Response from The Oaks, A Merrill Gardens Community

August 6, 2018

Thank you for reaching out regarding these concerns. Please contact our Vice President of Operations at [removed] if you are willing to speak further about your experience.


3.0
June 4, 2018
Anonymous - Toured community

Didn’t care for it. Old. Cold. Did not look at independent living when we were there.

Response from The Oaks, A Merrill Gardens Community

May 11, 2020

Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at [removed] with your preferred contact information and we’ll reach out to you.


5.0
March 16, 2018
Anonymous - Toured community

beautiful complex but just too expensive for the level of care for my Mom

Response from The Oaks, A Merrill Gardens Community

March 23, 2018

We appreciate you taking the time to give us this review. Please let us know if we can be of further assistance as you research senior living options.


5.0
March 13, 2018
Anonymous - Toured community

Newer facility, near huge hospital/health clinic complex. Food was good; 'anytime dining'.

Response from The Oaks, A Merrill Gardens Community

March 23, 2018

Thank you so much for this review! We are happy to hear that you enjoy the food and our Anytime Dining program.


0.5
January 14, 2018
Lisa - Loved one of resident/client
Find Another Place

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.


0.5
January 14, 2018
Lisa - Loved one of resident/client
Think Twice and Look Around Elsewhere

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.


3.0
December 4, 2017
Anonymous - Toured community
Verified Review
Well Worn

I toured The Oaks while looking for a new place for my loved one and I to move. I thought that the community was nice, but for only being two years old, it already seemed well worn. I also didn't feel that they offered as many amenities as some other places we had looked.

Response from The Oaks, A Merrill Gardens Community

December 8, 2017

We appreciate hearing this feedback. This is helpful information that our community team is reviewing to provide a better experience.


4.0
December 4, 2017
Dave - Toured community
Verified Review
No time limit on when you can eat

I toured here. It was nice, it’s a 2 story facility, and one of their big selling points is that you can eat any time of day you want but it didn’t seem great because most people need more of a set structure. It was a nice facility and they had a lot of amenities to provide. They have a gym available, though I don’t think that’s something that my mom would ever use. Other than that, I think they provide the same activities that a lot of other places do like crafts, movie nights, and sometimes entertainers will come in and play music for the residents. In the end, the decision really boiled down to the price and the fact that they had a waiting list so we went to a different community

Response from The Oaks, A Merrill Gardens Community

December 8, 2017

Thank you for writing a review for The Oaks. We appreciate your feedback and we are glad to hear that you found an option to fit your needs.


Neighborhood around The Oaks, A Merrill Gardens Community

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The Oaks, A Merrill Gardens Community in google map

Frequently Asked Questions about The Oaks, A Merrill Gardens Community

The Oaks, A Merrill Gardens Community offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

The Oaks, A Merrill Gardens Community has received an average review rating of 3.9 based on 58 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.