The Oaks, A Merrill Gardens Community

3675 South Rome Street Gilbert AZ 85297

866-465-5993

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The Oaks, a Merrill Gardens Community, is Gilbert's premier senior living community located less than a block south of the Mercy Gilbert Medical Center. The Oaks offers independent, assisted living, and memory care services. Merrill Gardens is one of the most respected owner-operators of assisted living retirement communities in the country. For more than four generations we have been a privately held, family-owned company and have been operating senior living communities since 1993. One of the many reasons we are different from other retirement communities is that ALL of our apartments are licensed, which means our Independent residents do not need to move to an Assisted Living apartment when they need care. Residents can age in place and enjoy the same events, activities, dining experience, and of course relationships without worrying about a dramatic change in living situation due to care assistance.
Call today and schedule your visit to our community to see why residents at The Oaks ENJOY MORE!

Pricing at The Oaks, A Merrill Gardens Community

Room Type
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Studio
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1 Bedroom
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2 Bedrooms
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Semi-Private
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Reviews of The Oaks, A Merrill Gardens Community

3.8 of 5 Average rating
53 Reviews
Reviews gathered from across the web
(28) A Place For Mom
(25) SeniorAdvisor.com
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  • Friendly Place

    A little challenging with mom in quarantine, she is not able to utilize many of the amenities. Generally it is a friendly staff, some staff members have heavy accents so it is hard to communicate with residents who are hard of hearing. Overall good caring staff. Food is good. Medical staff is not as well educated on medical equipment as I would have thought they would be.

    Review originally written on A Place For Mom
    April 2020
    Review originally written on A Place For Mom

    Friendly Place

    A little challenging with mom in quarantine, she is not able to utilize many of the amenities. Generally it is a friendly staff, some staff members have heavy accents so it is hard to communicate with residents who are hard of hearing. Overall good caring staff. Food is good. Medical staff is not as well educated on medical equipment as I would have thought they would be.

  • Poor Management

    My Grandma was living there until a few months ago after you all decided to change Management and a lot of staff. Pretty faces don’t make your business successful. The staff is not all the experienced there was no real nurse on the staff team just LPN which are not a real Nurse. The food has changed for the worse and the place is not clean silverware is always dirty or just maybe needs to be replaced. This place just does not seem to really care about there patients and the staff got worse since August or 2019 once all these changes took place. The Kitchen staff changed the nurses changed Med Techs do not know how to care for people. The you bring you complaints to the New General Manager an she just does not care. This place needs to take a deep dive into who is really running the OAKS

    Review originally written on A Place For Mom
    November 2019
    Jeff
    Review originally written on A Place For Mom

    Poor Management

    My Grandma was living there until a few months ago after you all decided to change Management and a lot of staff. Pretty faces don’t make your business successful. The staff is not all the experienced there was no real nurse on the staff team just LPN which are not a real Nurse. The food has changed for the worse and the place is not clean silverware is always dirty or just maybe needs to be replaced. This place just does not seem to really care about there patients and the staff got worse since August or 2019 once all these changes took place. The Kitchen staff changed the nurses changed Med Techs do not know how to care for people. The you bring you complaints to the New General Manager an she just does not care. This place needs to take a deep dive into who is really running the OAKS

  • Management

    I have family there and since the place has changed management and staff in the last 6 months it’s falling apart the women running the place seems sweet but she is just trying to get people to move in. They over bill they do not care for the people living there the management is the worst I have ever seen before. The food has to be the worst. Silverware always dirty. The staff looks very nice but that comes with a price because it’s all smoke and mirrors to get your business. The place is dirty and you here the people complaining all the time and nothing ever gets resolved. We will be moving our loved one and I am sure there are others to follow I would never leave my loved on there.

    Review originally written on A Place For Mom
    November 2019
    Jacob
    Review originally written on A Place For Mom

    Management

    I have family there and since the place has changed management and staff in the last 6 months it’s falling apart the women running the place seems sweet but she is just trying to get people to move in. They over bill they do not care for the people living there the management is the worst I have ever seen before. The food has to be the worst. Silverware always dirty. The staff looks very nice but that comes with a price because it’s all smoke and mirrors to get your business. The place is dirty and you here the people complaining all the time and nothing ever gets resolved. We will be moving our loved one and I am sure there are others to follow I would never leave my loved on there.

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Community Details at The Oaks, A Merrill Gardens Community

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    • The Oaks, A Merrill Gardens Community Amenities

      • Devotional Services Offsite
      • Activities Onsite
      • Indoor Common Areas
      • Activities Offsite
      • Outdoor Common Areas
      • Vegetarian
      • Beautician Onsite
      • Meals Provided
      • Devotional Services Onsite
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    • 866-465-5993

    Senior Housing Types Provided at The Oaks, A Merrill Gardens Community

      There are no reviews written for this community

      • Assisted Living
      • Memory Care
      • Independent Living
      • Nursing Home
      • Care Homes
      • Home Care
      • Senior Apartments
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      • 866-465-5993

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