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The Heritage of Cy Fair

17801 West Rd, Houston, TX 77095

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The Heritage of Cy Fair community exterior
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anonymous - Loved one of resident/client
4.0
The spouse of a dementia patient

We really like the design of the community like the hallways, the physical set up and the layout. The staff members and just how friendly they were really stood out to us. We would recommend The Addington Place to other families looking.... Read more

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About the facility The Heritage of Cy Fair

Family-owned and —operated
Addington Place of Cy-Fair in Houston, Texas, is proud to provide exceptional assisted living memory care that truly makes a difference in our resident's lives. Our exclusive focus is on providing the best, research-based assisted living memory care for people with Alzheimer's or another form of dementia.

Addington Place of Cy-Fair has been recognized as JD Power's award winner in highest customer satisfaction providers in dementia care , the nation's leading senior living professional customer service organization. Our team of caregivers makes each day count at Addington Place of Cy-Fair. We begin with each resident's interests, history, and preferences, and fill his or her day with personalized experiences that promote cognition, calm, and moments of joy. We proudly offer the Sagely program .

Visit Addington Place of Cy-Fair, and you'll notice the abundant natural light, wide hallways, a secure courtyard, and many other features, all carefully designed to create an environment that's safe, secure, and calming for our residents.

Because caring for those with dementia is the core of our business, every employee at Addington Place of Cy-Fair is trained in memory care. This includes both the team that works with our...

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Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Heritage of Cy Fair is a community within American Healthcare Management Group properties. See all American Healthcare Management Group communities.

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Amenities at The Heritage of Cy Fair

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Restaurant Style Dining

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Ground Floor Units

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Indoor Atrium
Barber Shop

Recreational areas

Arts and Crafts Center
Game Room
Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

Spanish
English

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Visiting Rabbi
Protestant Services

Reviews for The Heritage of Cy Fair

4.2

(29 reviews)

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Cleanliness

4.3

Care services

4.2

Staff

5.0

Meals & dining

5.0

Activities

4.3

Value for cost

4.2

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1-20 of 29 reviews
4.0
January 11, 2022
anonymous - Loved one of resident/client
Verified Review
The spouse of a dementia patient

We really like the design of the community like the hallways, the physical set up and the layout. The staff members and just how friendly they were really stood out to us. We would recommend The Addington Place to other families looking.

Response from The Heritage of Cy Fair

January 17, 2022

Thank you for recommending our community in your review! We’re glad we made your experience with us a great one. We know you have a lot of options and are thrilled you chose our community.


1.0
September 29, 2021
anonymous - Loved one of resident/client
Verified Review
Would not recommend

I am moving my loved one out of this facility. When I was sold the marketing person showed us all the shiny beautiful things. Once we moved in, none of those things happened that were promised. His clothes are being washed with other residents clothes. When he first got here he would ask to use the restroom, he no longer asks because they have taught him to urinate on himself because it was easier for them to change him than to take him to the bathroom. He fell a couple of times and no one ever notified me. It got to the point where I hired my own agency to come sit with him at night so I know he is being watched. Administration does nothing, when I have reached out I do not get any response. We went 2-3 times a day everyday for 3 months and this is what we saw, so I cannot imagine what it is hard to imagine what it is like for those who do not have any family to check on them. It has not been a good experience and I would not recommend them.

Response from The Heritage of Cy Fair

October 21, 2021

We take your comments seriously and encourage you to call 281-861-2590 at your earliest convenience. We would like the opportunity to discuss your concerns and experience more in depth. Thank you.


5.0
July 13, 2020
Mary - Loved one of resident/client
Verified Review
Great place for my mom

The staff truly do care which is most important to me From the director all the way to maintenance they are helpful, all really care, they are always open to any suggestions, they give great feedback, and always return my call if I have a question. My mom is happy, alert, and she looks well, It has been a great experience They know right who my mom is and who i am, and they make that connection. The food was always good and the sous chef is awesome.


4.0
September 10, 2019
Stephanie - Loved one of resident/client
Verified Review
Experience matters.

The staff and management makes a big difference.


4.0
September 10, 2019
Stephanie - Loved one of resident/client
Verified Review
Experience matters.

The staff and management makes a big difference.


5.0
July 15, 2019
Shelley Cole - Loved one of resident/client
Verified Review
Caregiver was caring and understanding during a difficult episode.

My Mother has lived at Autumn Leaves Cy Fair for several years. Over the years she has become more combative. Last week I had the sad occasion to see her during one of her episodes. She was verbally and physically abuse to her caregiver. The caregiver was nothing by kind and understanding. She was doing a very difficult job. Thank you Autumn Leaves for handling a very difficult situation with care and grace. [Name removed]


5.0
January 16, 2019
Vicki - Loved one of resident/client
Great Place !

My loved one has been at this community for a few months. Her place is aways clean, and the people that live there are clean as well. The management staff go above and beyound for the seniors that live here and truly it feels like home. I absolutley feel like my mother is being taken care of physically as well as emotionally. Great Place !


1.0
July 24, 2017
Stephanie Stewart - Loved one of resident/client
Expected to pay extra for poor care

I brought my mom to Autumn Leaves Cy-Fair in the fall of [Removed]. My mom was ambulatory at the time and I was impressed with the facility, the staff, the activities provided and the level of care my mom received. The staff would play cards and dominoes with the residents until they were ready for evening medication. There was a nurse on staff until at least 10p and the administrative staff was there late in the evening. Things were absolutely great - until Feb/March if 2017. Things started changing. The staff that used to be around were absent - especially in the evening hours. When I'd visit in the evenings, the residents were ""parked"" in the halls and sitting areas while the aides were sitting elsewhere on their iPads and telephones. The evening activities for the residents no longer existed. There was no longer a nurse available in the evenings. My mom's clothing, that used to be washed promptly and returned, now began to disappear. In March, my mom had a medical crisis that left her bedridden. It was then that the real problems started. Some of the problems were as follows: * My mom's door was left unlocked and/or propped open even though the policy was to keep the doors locked for the residents protection. Once my mom was immobile, this was extremely important because there was a younger male two doors down that would assault females. I know this from personal experience as he improperly touched me as I stood in the hall waiting on my mom to receive her meds. I complained to the staff and the aides, but the problem kept recurring. * The evening and weekend aides were inattentive. I got there one evening and could hear my mom screaming ""help"" before I turned the corner to the hallway where her room was located. I went in her room and she told me she had activated her call button to be cleaned and was getting no response. I set the timer on my watch and waited for an aide to show up. Eight (8) minutes later, an aide showed up. She swung open the door and in a loud, harsh voice said ""I told you..."", then she saw me sitting in the chair and her whole attitude changed. She said my mom had just turned on the call button - then I showed her the timer. * Shortly afterwards, the nurse from Hospice called me to let me know that when she arrived, my mom was in her own waste to the point it was drying on her skin. The nurse informed me that no aides came while she was attending to my mom. * Aides retaliated against my mom after complaining to management. I don't know of [Removed], but they talked rough and ugly to my mom. Each complaint brought about a new confrontation. * The director was not at the facility to address complaints and complaints told to the nurse and office managers were not relayed to the director. After the aides verbally [Removed] [Removed], I began to fear that they would do other things to retaliate, so I removed her from the facility. I called the corporate office to say what was going on and was directed to an employee that no longer worked for the company. After two weeks of leaving messages to the ex-employee, I was directed to the regional director who always has a full voicemail box and did not return my call until I spoke to the VP's assistant. After all of the calls, complaints, etc., Autumn Leaves wants another full months rent saying that I should have talked to the director (Who was not there). The nurse and the office staff said I talked to them ""once"" and the director said they never told her anything. They put you in a no win situation when your relative is not being properly taken care of and develop amnesia when confronted. If you plan to put your loved one at this facility, go several times on different days. Talk to some of the other family members. Make sure the level of care is consistent and not just a show to promote the facility


5.0
July 19, 2017
Jennifer - Loved one of resident/client
Grateful

I am so grateful for the experience we have received at Autumn Leaves of Cy-Fair. It was such a tough decision to move my mother to a memory care community. I visited AL many times, and every time I was welcomed with genuine loving hospitality. I love the "homey" feeling I get with each visit. The relationships the staff has with residents and their families is amazing! My mother is so happy and well taken care of...love this place!

Response from The Heritage of Cy Fair

August 30, 2017

Thank you very much for your kind comments. We know having to make decisions around an Alzheimer's diagnosis can be difficult. Our staff members are genuinely compassionate and focused on helping during the transition to our community. We're so happy to add you and your Mother to the Autumn Leaves family!


3.0
June 28, 2017
anonymous - Loved one of resident/client
Verified Review
Short term care for mom

We like this community for the care that we received. The staff was very nice and attentive. the variety of meals looked appealing. They offered nice activites that she enjoyed with the other residents. We were there for short term care. We would suggest that other families considered a tour the community for care for a loved one's needs.

Response from The Heritage of Cy Fair

August 30, 2017

Thank you for your kind comments.


5.0
June 26, 2017
anonymous - Loved one of resident/client
Verified Review
Great Experience!!

My husband was only at this community for a short period of time while I had to go take care of something out of town but while he was there I was comfortable with the quality of care that he received. The staff where great and gave me a piece of mind while he was there. He really enjoyed the meals and had no complaints about the activities throughout the week. Overall we where pleased with the experience and would recommend it to anyone.

Response from The Heritage of Cy Fair

August 30, 2017

Thank you for your kind comments regarding our staff and our community. We work hard to find staff who are genuinely compassionate and focused on our residents.


4.5
February 23, 2017
Marie - Toured community
Verified Review
Peace of mind for the care of the loved one.

Thank God for Autumn Leaves! Following my loved one's fall and subsequent hospitalization, finding a place that specializes in memory care became an urgent necessity. After visiting a few places with family members, we opted to choose Autumn Leaves of Cy-Fair as it left the best impression and the warmest welcome. Our questions were answered to our satisfaction. The brightness and design of the facility was most attractive and the staff is truly caring for the residents. Their programs are helping the residents to use and develop whatever skills they still possess. Their planned activities include visitation and religious services from nearby churches. The location was also very important as it is close to home.

Response from The Heritage of Cy Fair

April 4, 2017

Thank you so much for your lovely comments. Our design focuses on the specific needs of our residents. Every choice, from colors to building design, is made with their needs in mind. Our entire staff takes pride in how Autumn Leaves of Cy-Fair looks and feels when you walk in.


4.0
October 25, 2016
anonymous - Toured community
Verified Review
Years of Good Care

This community was able to provide good care for my husband during his time here. I feel there is no neglect here. The community seems clean and he was eating well with what they make. They did a very good job.

Response from The Heritage of Cy Fair

October 27, 2016

Thank you for taking time to post your kind comments.


4.0
September 13, 2016
anonymous - Loved one of resident/client
Verified Review
Friendly Staff!!

My loved one resided in the community for a short term. During his stay the staff were very friendly. The community was kept clean and up-kept. One of the nurses would communicate with me regarding his health. The community typically offers some activities for the residents. I felt that he was safe during his stay in this facility.

Response from The Heritage of Cy Fair

October 3, 2016

We appreciate your positive remarks about our Adult Stay program. We know how important it is for caregivers to have a safe, engaging place for their loved ones while they handle other responsibilities. We hope to enjoy the company of your loved one again in the near future


5.0
August 24, 2016
anonymous - Loved one of resident/client
Verified Review
I would recommend Autumn Leaves!

The staff have been extremely helpful with my husbands care. I am satisfied with the care that they provide. The community is kept spotless and many of my family and friends have noticed as well. He is loving the food and has been really enjoying the variety of food offered.

Response from The Heritage of Cy Fair

September 20, 2016

Thank you so much for your kind words. Our housekeeping staff takes pride in keeping the community clean and beautiful, and our culinary department really enjoys preparing delicious food for our residents.


4.5
July 14, 2016
anonymous - Loved one of resident/client
Verified Review
In the month or so that she has been there everything has been very professional.

In the month or so that she has been there everything has been very professional. I have no complaints at this point. They are very caring and professional. I think if they keep going like this, they will be a five for sure, but it's still new so for now it's a 4.5.

Response from The Heritage of Cy Fair

July 15, 2016

Welcome to the Autumn Leaves Family! Thank you so much for your kind words about our Cy-Fair community. We're happy that you noticed our professional, friendly staff. We work hard to find caring, compassionate caregivers for all of our communities. We'll be working hard to earn that extra half point!


4.0
December 30, 2014
anonymous - Loved one of resident/client
Verified Review
So far they have done a pretty good job.

So far they have done a pretty good job. It's a nice place, and I liked that it was pretty close to me. It's been working out fairly well so far.

Response from The Heritage of Cy Fair

March 12, 2015

Thank you for taking time to post your kind comments.


2.0
September 15, 2014
Anonymous - Loved one of resident/client
We have been very disappointed in hav...

We have been very disappointed in having our mother at Autumn Leaves/ Cy-Fair. From the reviews we read as well as our initial meeting with administrative staff we were expecting wonderful things from this memory care. Our mother has been there for around two months and things have gone from bad to worse. They were without a director when we came with the promise of one shortly. She came and has already resigned her position so they will be without an administrator once again. The staff has become accustom to running their own show and doing whatever they please whenever they please. It has affected the care of the residents. We have decided as hard as it will be on our mom to move she is moving to a new place where hopefully she will thrive. We fully understand that no place will be perfect, but there has to be a place better than this at this time.

Response from The Heritage of Cy Fair

September 17, 2014

Dear Family Member, I want to personally apologize for any issues that were not addressed in a manner as timely as you would like, and want to assure you that we are taking immediate steps to review your concerns. We have already contacted our staff in Cy-Fair to share your comments. We also ask that you call our Chief Operating Officer at [removed] and describe your concerns in specific detail to him. He is awaiting your call and has made it a top priority to personally address these issues. Finally, as distressing as it is for us to hear about your unhappiness, we’d like to thank you for bringing your concerns to our attention.


5.0
August 15, 2014
Anonymous - Loved one of resident/client
Best place for my mother

My mother has been at Autumn Leaves (AL) for over 1.5 years. AL was recommended by a former employee who said they are really good to their residents. I appreciate AL because they want the residents to be engaged, they don't rely on medications when residents become difficult. My mother often receives individual attention from mgmt. level employees when she is having a difficult day; they find ways to redirect her by spending one-on-one time with her and she ends up relaxed again. My mother doesn't remember their names but she smiles warmly and tells me how nice the employees are. The activities are creative and fun for all of us. The mgmt. and caregivers are not afraid to be silly if it makes the residents smile. The food is nutritious and tasty. I know we have Mom at the best place possible.

Response from The Heritage of Cy Fair

September 16, 2014

We are glad you noticed our caring staff. We work very hard to find people who are genuinely compassionate caregivers, and we train every single one of our employees in dementia care.


4.0
June 13, 2014
Anonymous - Loved one of resident/client
Verified Review
Concerns

My loved on has been there maybe two months and when I placed her there we were under some time constraints. I needed to go out of the country. I brought all her medications and agreed to change to their doctor. They changed her medications. They’re expensive, but the cost is inline with the cost of care my love done needs. There seems to be a lot of activities, but some of that is that families of residents coordinate with each other.

Response from The Heritage of Cy Fair

June 16, 2014

Thank you for taking time to post your kind comments on our community.


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Frequently Asked Questions about The Heritage of Cy Fair

The Heritage of Cy Fair offers Studio, 1 Bedroom and Semi-Private. Learn more.

The Heritage of Cy Fair has received an average review rating of 4.2 based on 29 reviews. See all reviews.

Call (281) 861-2590 to reach a resident at The Heritage of Cy Fair.

To reach a resident at The Heritage of Cy Fair call: (281) 861-2590



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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.