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220 S Pantops Dr, Charlottesville, VA 22911
5 star
46%
4 star
18%
3 star
24%
2 star
6%
1 star
6%
6.0
Review score
11164 reviews
19197 facilitiesFor more information about senior living options:
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Billie Dutram
-
Family/friend
5.0
Outstanding
From the second we stepped out of our vehicles until we left The Heritage Inn after a tour conducted by a tour leader Dad and us 4 children knew this was the right place for our mother. Mom entered The Heritage Inn in [date removed] and just passed away on [date removed] following our Dad's passing in September.
There are not enough good words to describe the above and beyond care our mother was given. From Nursing staff, office, physician attendance, dining room staff, activities, maintenance, housekeeping, laundry and outstanding front desk reception and night staff where everyone was always smiling it goes without saying we could not have felt more comfortable knowing Mom was in excellent care. Being a resident who was dealing with memory loss we know there were days Mom was a definite contest, but everyone always were the best.
My family and I want to express our thanks and appreciation to The Heritage Inn for all the special angels who cared for our mother.
About the facility The Heritage Inn
The Heritage Inn in Charlottesville, VA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at The Heritage Inn
Healthcare Services
- Incontinence Care
- Staffing & Ancillary Services
- Diabetic Care
- Medication Management
- Memory Care
- Non-Ambulatory Care
Meals & Dining
- Anytime Dining
- No Sugar
- Low / No Sodium
- Guest Meals
- Meals Provided
Room Amenities
- Kitchenette
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
Community Amenities
Transportation & parking
- Property Convenient to Public Transit
- Transportation at Cost
- Resident Parking Available
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Beauty Salon
- TV Lounge
- Barber Shop
- Indoor Common Areas
- Outdoor Common Areas
- Outside Patio
Recreational areas
- Arts and Crafts Center
Services
- Beautician
- Housekeeping
Languages spoken
- English
Activities
- Men's Club
- Activities On-site
- Activities Off-site
- Devotional Activities On-Site
- Devotional Activities Offsite
- Live Musical Performances
- Holiday Parties
- Birthday Parties
Compare
The Heritage Inn
220 S Pantops Dr, Charlottesville, VA 22911
Morningside of Charlottesville
491 Crestwood Drive, Charlottesville, VA 22903
The Colonnades
2600 Barracks Road, Charlottesville, VA 22901
Rosewood Village Greenbrier
500 Greenbrier Dr, Charlottesville, VA 22901
8.0
Review score
17 reviews
8.0
Review score
17 reviews
5 star
46%
4 star
18%
3 star
24%
2 star
6%
1 star
6%
9.6
Review score
44 reviews
9.6
Review score
44 reviews
5 star
45%
4 star
39%
3 star
11%
2 star
5%
1 star
0%
9.2
Review score
28 reviews
9.2
Review score
28 reviews
5 star
53%
4 star
25%
3 star
11%
2 star
4%
1 star
7%
8.9
Review score
29 reviews
8.9
Review score
29 reviews
5 star
56%
4 star
31%
3 star
7%
2 star
3%
1 star
3%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Reviews
for The Heritage Inn
Write a review
A Place for Mom has scored The Heritage Inn with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Heritage Inn has 17 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.0
Friendliness
4.1
Care Services
4.0
Staff
5.0
Meals & Dining
5.0
Activities
3.9
Value for Cost
3.8
A Place for Mom has scored The Heritage Inn with 8 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Heritage Inn has 17 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-17 of 17 reviews
Billie Dutram - Family/friend
Memory Care
May 31, 2023
Outstanding
From the second we stepped out of our vehicles until we left The Heritage Inn after a tour conducted by a tour leader Dad and us 4 children knew this was the right place for our mother. Mom entered The Heritage Inn in [date removed] and just passed away on [date removed] following our Dad's passing in September.
There are not enough good words to describe the above and beyond care our mother was given. From Nursing staff, office, physician attendance, dining room staff, activities, maintenance, housekeeping, laundry and outstanding front desk reception and night staff where everyone was always smiling it goes without saying we could not have felt more comfortable knowing Mom was in excellent care. Being a resident who was dealing with memory loss we know there were days Mom was a definite contest, but everyone always were the best.
My family and I want to express our thanks and appreciation to The Heritage Inn for all the special angels who cared for our mother.
anonymous - Family/friend
Memory Care
March 19, 2020
Bait and Switch
Beware of “BAIT AND SWITCH” at this facility. You move your loved one To the “nicer” of the two facilities there at The Heritage Inn, but at any time the management can tell your loved one needs to be moved to the locked dementia unit “Daybreak”. This happened to my family member after being there about a week although he seemed to be adjusting nicely to his new surroundings. We were given no choice! And it’s a completely different atmosphere - NO comparison with the main facility and I never would have moved him to The Heritage Inn if I had any inclination that he would have to move over to Daybreak. Be sure to check out both facilities before moving your loved one to The Heritage Inn because I have since learned that this has happened to many of the residents that are now in the Daybreak LOCKED facility.
anonymous - Toured community
Memory Care
December 15, 2018
The Heritage Inn has warm and caring staff. They pride themselves in giving excellent care. Residents are clean, well fed and happy. The environment is warm and loving. There is a great indoor living space and several different outside spaces for activities. I’ll continue to have my loved one living there.
anonymous - Family/friend
Memory Care
September 23, 2016
Taking Good Care Of My Loved One
My loved one is doing well here at this community. From what I've heard she is doing well. They are taking good care of her and her needs. The community looked nice and well maintained. They have a good staff, they have been good to work with. So far everything is working out well. It is a nice community with kind people.
anonymous - Family/friend
Memory Care
March 28, 2016
The Heritage is an older place, it was noisey, the rooms are nice and large but they didn't offer private rooms at the time and it was hard for family to visit in a small shared room. Other family members who visited her Mom didn't like the place. My Mom was only there for 5 days.
anonymous - Family/friend
Memory Care
October 19, 2015
Nice place!
We're very pleased with how things have turned out at The Heritage Inn! The caretakers here are very friendly, and they've done a great job looking out for my loved one. The facility itself is nice and clean, and they have a lot to provide for their residents. I would recommend them to other families!
anonymous - Family/friend
Memory Care
July 9, 2015
No frills, just good care!
My father was in the memory care wing at The Heritage Inn. Facility was clean and staff were great. They are very accommodating and willing to work with you to meet your requests.
Facility is slightly older and doesn't have the frills of other places, but the care your loved one receives is more important.
The facility is very open and residents can move about freely and feel comfortable. However if your parent is not comfortable with "wanderers" in their room that may be a concern. Staff does help in these situations and keep everyone corralled for activities throughout the day.
Great place if you need dimentia/Alzheimer's care!
anonymous - Family/friend
Memory Care
May 12, 2015
Very nice place!
They do a wonderful job at The Heritage Inn, we're very happy with them! They're a very family oriented community, they keep me up to date on the status of my loved one and they are always happy to answer any questions we have about the care he is receiving. I feel like they are as good to my Mom and I as they are to my Dad, who lives here! He's had somewhat of a hard time settling in, but they've been very accommodating and worked hard to help him feel at home.
Kacey Troyer - Industry reviewer
Memory Care
January 16, 2015
Personal, Warm, happy staff, home-like
The Heritage Inn is full of caring compassionate and responsible staff I always have a sense that in someone's home based on the amount of love in the building. The smiles, smells, design and decor are inviting and comfortable. I would recommend it to anyone who wants to avoid the big company institutional type communities.
BJ - Family/friend
Memory Care
August 5, 2014
Nice memory care facility
Overall they've done a great job at Heritage Inn. All of the aides and caregivers who work with Mom are very friendly, and you can tell by the way that she responds to them that they work well together. I guess my only complaint is that there can be a lot of standing around waiting to be let in or out of the locked memory care area when we visit.
Loved One - Family/friend
Memory Care
May 19, 2014
I found Heritage Inn to be most welcoming during my initial search.
I found Heritage Inn to be most welcoming during my initial search. They were pleasant, and Danielle really went out of her way to make me feel welcome during the tour. Kelly the operations director worked with me to make sure we could get our loved one in. She helped work through some legal issues other communities might have turned us away for. They always seem to have activities going for the people, and the food is fantastic.
Response from The Heritage Inn
May 19, 2014
Thank you for your review. We try to make our families feel at home as soon as they walk through the doors.
Cora Schenberg - Family/friend
Memory Care
March 22, 2014
Very pleased with Heritage!
Mom's just been at Heritage for a week, but she's off to a great start. She's an Alzheimer's patient and not the easiest to deal with, but the staff are warm, friendly, and patient. They'll help her look for her shoes or whatever she thinks is lost or stolen. They puree her food and then puree it again when she says it's too lumpy. When she forgets she's eaten and asks for food between meals, they find her something she likes and serve it to her with smiles. They tell me she's a sweet lady, and they mean it. They know how to find the good in people and to treat them with kindness and affection.
We were glad to see they discontinued the Halidol Mom was given at another facility, agreeing that she no longer needed it. Also, when we suspected Mom had a UTI, the nurses tested her right away, and when the test came back positive, got her started on the antibiotics she needed. This was a great relief.
The only wrinkle we've come across is that relatives often call and cannot get through to Mom. The phone in the Daybreak unit will ring continuously, sometimes 25 times, with no one picking up. That said, this is likely because the staff are busy with the patients, rather than the phone. We're hoping they iron out that wrinkle, but believe Heritage has its priorities straight, in taking care of the patients first.
Response from The Heritage Inn
May 19, 2014
Thank you for your review. We have implemented new procedures for phone calls, I hope this process has been easier for you and your family.
Kathryn - Family/friend
Memory Care
October 20, 2013
Nightmare
My grandmother was left to dehydrate and starve. She was treated brutishly and without regard to her sensibilities. The level of care she was to receive was misrepresented by the marketing staff.
Response from The Heritage Inn
December 12, 2013
Thank you for your feedback. I am sorry you feel your grandmother was neglected and the level of care we provide was misrepresented. We have changed our policies and procedures when it comes to room service. Please call [removed] or email me [removed] to further discuss this issue.
A Place For Mom Customer - Toured community
Memory Care
October 10, 2013
Too many add on charges. O...
Too many add on charges. Outside area is very small. Nice and clean. Shower in the room.
Response from The Heritage Inn
October 11, 2013
The only add on charges we have is for incontinence and two person mobility fee. We do not have different level tiers and charges. We are about to add a second outside area as well. I hope this helps.
A Place For Mom Customer - Toured community
Memory Care
September 29, 2013
We did not care for this fa...
We did not care for this facility. The Memory Care unit lacked interest and was a bit depressing. The outdoor space was awful.
Response from The Heritage Inn
October 10, 2013
We are getting ready to start some renovations in our Memory Care community. We are always open to suggestions.
SCA - Family/friend
Memory Care
August 1, 2013
A great place for my mother
I cannot say enough good things about The Heritage Inn. My mother previously had lived at two other Charlottesville assisted living facilities--they do not even compare. I will admit that at first glance, it isn't as fancy as some, but if that is the only reason someone goes elsewhere, they have made a huge mistake. The entire staff is so involved with each person that lives at the Heritage Inn. The staff and residents are like family. The care is way beyond anything that we paid extra for at the other two facilities. They have gone out of their way to help her adjust and be involved in activities. My mother is very happy at The Heritage Inn.
Response from The Heritage Inn
August 2, 2013
Thank you for your wonderful review! I am happy to hear your mother is happy here! We strive to give our residents personalized attentive care.
A Place For Mom Customer - Toured community
Memory Care
December 12, 2012
a possibility, but not a top choice a...
a possibility, but not a top choice at this time.
Response from The Heritage Inn
August 1, 2013
I am happy to hear we are a possibility for your loved one. Can I ask why we are not a top choice?
Viewing 1-17 out of 17 reviews
Neighborhoods around The Heritage Inn
See what the neighborhood has to offer and what’s nearby:
Frequently Asked Questions about The Heritage Inn
The Heritage Inn offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored The Heritage Inn 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (434) 977-0002 to reach a resident at The Heritage Inn.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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