The Hearth at Castle Gardens

I have told many people about them. They are friendly, caring, mom said the meals are delicious, they have a good amount of activities to choose from. The place is well cleaned and cozy/homey. It seems like a lot of money, but the peace of mind alone is worth it. She loves that she was able to bring her cat!

The care services are very good. The interaction with the staff has been positive. My loved one loves the food, and enjoys Bingo, and exercises/painting. They also have weekly shopping trips, and outings. Great value for the money. They make people feel welcomed. Overall, they keep me well informed with what's going on with my loved one, and they're very good with keeping the seniors active.

The intake person was extremely responsive. She listened to us and answered all of our questions back and forth via email numerous times since we were long distance. She really seemed to take a personal interest in making sure my brother was situated well. It has been an impressive experience. My brother says the meals are good. He likes having his own space but also being able to mingle when he wants to. They give him the freedom to come and go from his room as he pleases. So he has the best of both worlds - he gets to maintain his privacy, and he also gets to socialize when he feels like it.

The Hearth at Castle Gardens is the best place ever. The people are so friendly. The activities are fantastic. There is a little bit of attention to detail that's lacking for how much we're paying, but they always try their best. And the nurses do a good job. It has been a good experience overall.

The staff are very friendly when I talk to them. There was a time that it took a full month for the community to change the linens for my loved one. The community is very nice. I am very impressed with the daily activities, they will even take the residents for a van ride once a week. I would recommend the community to others for their loved ones.

Everyone is great over at The Hearth at Castle Gardens, we have absolutely no complaints. It is a very clean and homey atmosphere, it feels like a breath of fresh air. The staff are great with communication and always let us know what is going on. They are super involved, there is not a lot of turnover so it feels like family. Some of the staff have been here for years. We feel like they are very transparent and honest with us and they have nothing to hide. As far as financials go, we thought it was going to be too expensive but we were pleasantly surprised at how reasonable it was. If your money runs out they also have other resources. She has adjusted very well and we would absolutely recommend them to other families looking.

The sales team was excellent and the director is great at sending updates via email. The only negative was that I think that the nursing staff could have followed up better with the family members, they were hard to get a hold of and did not have a sense of urgency and did not keep families up to speed as well as we would have liked.

We have not really been able to get inside the community until recently, but we do think our loved ones are enjoying the meals. Even when they were in quarantine they still had activities going on, they could do small things in their rooms. We do think the apartments are pretty good. Our mother is on the memory care side and her room is small but perfect for her.

I would recommend the community. It was a clean community. I was frustrated due to no initiative by the staff. I wish they would have done more on their own for my loved one.

We absolutely loved Castle Garden's, this place was absolutely beautiful. This community was spotless clean, it was wonderful. The overall value was good, however our loved one was only there for six weeks, and we had to pay that next months care services even though he was no longer there. Some activities they had for the residents were movie nights, they could play catch with each other, and watch nature shows. We never ate there but from our understanding the food was really good. When it came to the care services we were disappointed. Our loved one had fallen there. He had Alzheimer's and ended up needing more attention. We were told that the staff would take him to the bathroom on a regular basis, but when he would urinate himself we were charged an extra fee for every time the staff member had to come clean it up. Once our loved one vacated the building we had to pay for new carpet to be replaced, which we did not expect to happen. In the end our loved one needed more care than what the staff could offer.

Very nice people, very clean and homey facility. We are encouraged by what they can offer out Aunt. Hopefully we will be able to place her there.

A nice please to live. Very nice employees. Lots of activity.

I moved to The Hearth August 2017 and it was probably the best move I ever made. There is so many activities to participate in and I have a comfortable apartment to go to for primary. I feel I have made many friends here and all the employees are so friendly and helpful.

Small, friendly place to live.

We have lived here for about 3 years. Made many good friends. The food is very good. All staff are pleasant and helpful. We feel safe and sound here.

Great place to live

Things have been very pleasing. Except for the refrigerator!

The staff is very out-going. Concern for your well-being is primary. Dining options are consistently good!