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VERIFIED PARTNER

Brookdale Vestal West

421 Plaza Drive, Vestal, NY 13850

6.5
Review score
25 reviews
Add review
6.5
Review score
25 reviews
5 star
48%
4 star
32%
3 star
8%
2 star
4%
1 star
8%
See all reviews
8.6
Review score
26435 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Vestal West
Brookdale Vestal West community exterior
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street view of Brookdale Vestal West

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Cynthia D
-
Family/friend
5.0
I recommend Brookdale
Very friendly loving aides. My mother often leaving for the day hugs and exchanges I love yous! Same for the management, always takes their time with the residents. They create a very beautiful environment for the residents. And give them a lot of support when needed and space for privacy.

About the facility
Brookdale Vestal West

Find tailored memory care services and homelike amenities to match your unique needs when you reside at Brookdale Vestal West. Here, residents with different cognitive levels and abilities can receive the care they need in a calming, safe, and inclusive environment. Through Brookdale’s exclusive Clare Bridge and Solace programs, residents can look forward to enriching activities that encourage the use of their current skills. These activities are also designed to boost social connection and may include brain-stimulating games, as well as dancing and walking activities. The Solace program compliments the Clare Bridge approach and assists residents in the later stages of dementia. It provides grooming assistance as needed, and sensory-based activities using music and aromatherapy. The community also provides a number of safe engagement areas for residents to use, including a woodworking station, a kitchen for cooking, and a raised flower bed for easily accessible planting and gardening activities.

Here, each resident receives person-centered care and attention. Trained team members can assist with medication management, grooming, mobility, and more. Mealtimes are also structured, and include pre-selected seating with dementia-friendly menus and easy-to-manage food and snack options. By keeping mealtimes routine, residents can feel more relaxed in a predictable and familiar environment....

Read more

Senior living options offered

Memory Care

Pricing
for Brookdale Vestal West

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Vestal West

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Brookdale Vestal West community exterior
Brookdale Vestal West

421 Plaza Drive, Vestal, NY 13850

Brookdale Castle Gardens
Brookdale Castle Gardens

1715 Castle Gardens Rd, Vestal, NY 13850

Elderwood Village at Vestal
Elderwood Village at Vestal

505 Clubhouse Rd, Vestal, NY 13850

United Methodist Homes Hilltop Campus
United Methodist Homes Hilltop Campus

286 Deyo Hill Rd, Johnson City, NY 13790

6.5
Review score
25 reviews
6.5
Review score
25 reviews
5 star
48%
4 star
32%
3 star
8%
2 star
4%
1 star
8%
9.1
Review score
83 reviews
9.1
Review score
83 reviews
5 star
43%
4 star
43%
3 star
10%
2 star
0%
1 star
4%
9.0
Review score
21 reviews
9.0
Review score
21 reviews
5 star
71%
4 star
19%
3 star
10%
2 star
0%
1 star
0%
8.0
Review score
1 review
8.0
Review score
1 review
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

1

Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Independent Living

Reviews

for Brookdale Vestal West

6.5Review score25 reviews
6.5
Review score
25 reviews
5 star
48%
4 star
32%
3 star
8%
2 star
4%
1 star
8%
Brookdale
8.6
Review score26435 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Vestal West with 6.5 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Brookdale Vestal West has 25 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.1
Friendliness
4.2
Care Services
4.2
Staff
5.0
Meals & Dining
4.7
Activities
4.1
Value for Cost
4.1
A Place for Mom has scored Brookdale Vestal West with 6.5 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Brookdale Vestal West has 25 reviews with an average "overall experience" of 4 out of 5.
Parent company
Brookdale
8.6
Review score26435 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 25 reviews
Cynthia D - Family/friend
Memory Care
November 28, 2023
5.0
Verified Review
I recommend Brookdale
Very friendly loving aides. My mother often leaving for the day hugs and exchanges I love yous! Same for the management, always takes their time with the residents. They create a very beautiful environment for the residents. And give them a lot of support when needed and space for privacy. The rooms are beautiful and they are cleaned regularly. I am very happy. And feel she is in a safe secure environment.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Toured community
Memory Care
June 6, 2023
4.0
tour review
Our family had an in person tour with Brookdale Vestal West, and the tour experience as well as the community was very good, but at the time we needed to move our loved one in, they had no availability,
Anonymous - Toured community
Memory Care
May 26, 2023
4.0
Verified Review
My Tour Experience at Brookdale Vestal West
We did tour Brookdale and the place is lovely, but the more home-like atmosphere and the proximity to my Mom in Owego made another community in the area the ideal choice for us.
Beth - Family/friend
Memory Care
May 24, 2022
2.0
Verified Review
They sold us the Brooklyn Bridge and we were naïve enough to buy it
What is conveyed at the initial consultation is not anything that happened in our experience. It was extremely surprising that the contract and the follow through was nothing as it was proposed. They overrated my loved ones performance and then 3 days later we went to the hospital and when released they did not let her come back. They gave us a partial refund back to us. It was not a good experience at all.
Response from Brookdale Vestal West
May 26, 2022
We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care for each resident and we will share your concerns with our management team for review.
Anonymous - Family/friend
Memory Care
February 23, 2022
4.0
Verified Review
a good place
Brookdale staff are dedicated to their residents, but you do pay an extremely high price for that. Overall a good place, as they show genuine concern for your loved ones care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
4
anonymous - Family/friend
Memory Care
January 18, 2022
4.0
Verified Review
Good facility
This was a good place for my loved one to go to. He passed away from Covid and was not there very long but he was taken care of while he was there. I do see this as a good place to take your loved one. This was a good facility and they took really good care of my loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
4.5
Veronica H - Family/friend
Memory Care
May 5, 2021
5.0
Verified Review
I would absolutely recommend it
Not being close to the facility I have not been able to visit, but the feedback below is from speaking over the phone to our loved one as well as other family members. The community is very clean, especially during the pandemic, and I have seen pictures of our loved one and she is always clean and in clean clothes. Every time we call, someone is there to answer our questions or get us to someone who can answer those questions. They say our loved one is one of the best eaters there, so we can assume the food is very good. We do get an activity calendar for the month, and it seem's like they have quite a few things to offer. The activities are geared towards whatever holiday is coming up, or special event. For birthday's they even have a little birthday party. The residents can also take walks around the courtyard, and use their bus system to drive around town.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Judy - Family/friend
Memory Care
September 3, 2020
5.0
Verified Review
Very happy with Brookdale
We picked Brookdale Vestal West because it was the cleanest, friendliest, and the staffing was amazing. Even with COVID, they are the best. They keep the residents interested and moving every day of the week. They do morning exercises, they have entertainers come into the yard, water-coloring, gardening, BINGO, yoga, etc. The rooms are very spacious. I have eaten here and it is great, they have a chef downstairs and he cooks fresh foods. They serve snacks during the day and at night. My favorite part about this community is the care she is receiving and knowing she is being looked after. I am very happy I picked Brookdale.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
June 27, 2017
4.0
Verified Review
Keeping the Future In Mind
My loved one is doing well since moving into the community. However, the family wants to move her to a medicaid accepted facility. In the future she will have to move once she can not provide private pay. At this point the service has been wonderful.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
March 15, 2017
4.0
Verified Review
Brookdale Vestal West gets my recommendation
So far things are going pretty well at this community. Mom seems to like the staff and they know who I am when I call or visit. They helped make her transition into the community easier and they work well with her. The food is excellent and they keep the community well maintained. They have outings as well as daily activities.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
March 12, 2017
5.0
love the place
They are very helpful in placing your loved one. She has been there for a month and I am able to talk with them when necessary. It is a beautiful place.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
5
Care Services
5
Activities
4.5
anonymous - Toured community
Memory Care
February 24, 2017
5.0
Excellent,cost analysis to see if I can manage it. Liked the idea of ability of staying in one place when more care is needed. Will have my daughter in mid March re visit
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
December 4, 2016
3.0
We feel Dad { John Lyles} does not fit this facility. He is still very much still active, computer literate and does not need the level of care this facility provides.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Memory Care
November 29, 2016
5.0
Verified Review
Outstanding care for mom
I like that care that mom is g3tting here. The many activities that she is doing are wonderful for her. They offer bingo, music and games that she seems to enjoy with others. All of the staff shows one on one attention that they care. The food is outstanding. I am feeling so much better know that she is in a clean and caring community. I highly recommend this community for outstanding care.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
November 28, 2016
5.0
Really pleased with what I saw. Hoping this is the right fit for mom~
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
September 13, 2016
5.0
Verified Review
My Mother Is Well Here, and I'am Satisfied
My mother is doing better now here at this community, but there was a bit of an adjustment period for her. It has been a good experience for us so far. They do a good job with the cleanliness, everything appears to be well maintained. The staff is very friendly and accommodating. I've seen the menu's and they have a nice selection of food. I know she being cared for well, she in good hands. This is a community I would recommend, it has worked out well for us.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
May 5, 2016
4.0
Verified Review
Helpful, communicative staff
My loved one has only been here a short time, but so far our experience has been a positive one! The staff here is friendly and professional, and I really appreciate the high degree of communication. They helped us through the whole sign-up and move-in process, and they always contact me immediately if anything comes up with my loved one.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
March 9, 2016
0.5
Overwhelming Mismanagement
Had a family member there for 6 months until March 2016. Since they merged companies in 2014, the facility has been on a troubling downward spiral. They have had significant staff turnover in the past 12 months and the aides are not trained properly. We never witnessed any management overseeing the staff. There is quite a bit wrong here that needs to be addressed. Specifically, lost items, overcharges, the food, but even worse is what I witnessed on my last visit. During mealtime, 4-5 people were struggling to get a piece of lettuce in their mouths that should have been cut into 4 smaller pieces. I saw 2 aides sitting at a separate table chatting and no one did anything, I felt so bad that I went to help them cut their food myself. They are understaffed, and the ratio is approx 1 aide to at least 20+ residents. When I arrived, I saw my aunt on the couch with wet pants and a big wet stain. I ran around to find someone and I asked someone to help her, she said she was not assigned to her that day. Then when I went to take her back to her room to change her myself, she had no clean clothes in her room (she has 10 pairs of pants), I quickly left (hoping my aunt would stay put) to find a manager and they said there wasn't one available. No one knew anything about her laundry. Then I saw a man sitting on the same couch in the wet spot. Completely awful experience. We moved my aunt out within 48 hours.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
March 4, 2016
0.5
I wish I could give this a negative star rating.... TOXIC and SHOCKING!
PLEASE SAVE YOURSELF AND AVOID THIS FACILITY!! Our parent has been here for over 6 months and they have had 2 new Administrators within 3 months. They were bought out 2 years ago - used to be Emeritus at Woodland Place (and it was a good facility according to the professionals I work with) but many issues have been caused by the corporate buyout, but most importantly, the staff and aides that work here do not care about the residents AT ALL. We have had several family members visit each week on a regular basis and have seen too many atrocities to mention to us and others. Residents are left on their own to eat, not engaged, are not attended to when they have "accidents" and the aides are not trained at all no matter what Brookdale may tell you. They are incompetent. We are in the process of looking for another facility for our parent and unfortunately can't have them live with us as we work long hours and have no one else to assist. I cannot think of one good thing to say about Vestal West... they overcharge for everything and "borrow" items from one resident to another (without replacing), claim to launder each residents clothes separately (but they do not) they lose clothes or they wind up with others. The food is consistently very poor quality and never the correct temperature. It seems they open cans and pour it on the plates. Generally people with dementia need assistance or encouraging with eating. I personally watched 4 or 5 residents during dinner trying to fit a piece of food into their mouths that should have been cut for them. Even worse was there were two aides sitting in the same room at their own table chatting and laughing. I asked if they could help, but they said they were not "assigned" to any of them. It was so pathetic that I got up to help them. When I went to find management, no one was around. Utterly impossible to believe - or even witness, but all true. I saw a woman sitting on the couch with a big wet stain around her and her pants completely wet. Her friend went to find someone to assist, and again passed an aide who said she wasn't assigned to the woman. The receptionist just looked at her with a blank stare. There was no one to help this poor woman except for her friend! When she took her back to her room, a few minutes later a man walked over and sat on the same couch with the wet spot! No one did a thing. I went looking for any one of authority and to no avail. It was 5pm on a weekend and there wasn't a manager on duty. I could not believe some of these stories months ago, but now witnessing firsthand there should be someone from the state stepping in. This facility demonstrates the worst in class. We are so worried about our parent that we hired companions to come in to cover times we can't be there. If I could rate Brookdale with a negative number, I would. Please do not be fooled by their sales pitch. It's the only time you will see someone watching over things, during a tour -- and when the Administrator is the one cleaning something, who is doing her job? Corporate needs to come here in a big way and wipe the slate and replace everyone here (again). Not sure even that will help since they have attempted to improve this place since they took over. They do not know what they are doing and it is very scary. Please save a life and do not subject anyone you care about to this toxic environment.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
October 7, 2015
5.0
Verified Review
Very nice place
Although my loved one has only been here a short time our experience has been a very good one, so far! The facility is clean and well kept, and the place just has a warm homey feel. The food is good, and the dining room is well decorated and pleasant. I also like that they'll take the residents out on field trips and seasonal events!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 25 reviews

Amenities
at Brookdale Vestal West

Healthcare Services

  • Medication Management
  • Staffing & Ancillary Services
  • Memory Care
  • Diabetic Care
  • High Acuity Care
  • Incontinence Care
  • Non-Ambulatory Care

Meals & Dining

  • Professional Chef
  • Meals Provided
  • Low / No Sodium
  • Guest Meals
  • Special Dining Programs
  • Anytime Dining
  • No Sugar

Room Amenities

  • Ground Floor Units
  • Cable or Satellite TV
  • Bath Tubs
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Air Conditioned

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Pet Care Available
  • Cats Allowed

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas
  • Central Fireplace
  • Beauty Salon
  • TV Lounge
  • Outside Patio

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Piano or Organ
  • Movie or Theater Room

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Cooking Classes
  • Gardening Club
  • Activities On-site
  • BBQs or Picnics
  • Pet-focused Programs
  • Day Trips and Outings
  • Karaoke
  • Holiday Parties
  • Live Dance or Theater Performances
  • Sensory-based Programs
  • Activities Off-site
  • Brain fitness / Dakim
  • Trivia Games
  • Devotional Activities On-Site
  • Live Well Programs
  • Dances
  • Yoga / Chair Yoga
  • Birthday Parties
  • Reminiscence Programs
  • Live Musical Performances
  • Art Classes
  • Stretching Classes

Neighborhoods
around Brookdale Vestal West

See what the neighborhood has to offer and what’s nearby:
Brookdale Vestal West in google map

Frequently Asked Questions
about Brookdale Vestal West

Brookdale Vestal West offers Semi-Private, Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Brookdale Vestal West 6.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (607) 771-1700 to reach a resident at Brookdale Vestal West.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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