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Brookdale Vestal West

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421 Plaza Drive, Vestal, NY 13850

8.6
Review score
27 reviews
Add review
8.6
Review score
27 reviews
5 star
49%
4 star
33%
3 star
7%
2 star
4%
1 star
7%
See all reviews
8.7
Review score
28521 reviews
643 facilities
For pricing & availability:
(866) 374-4058
Brookdale Vestal West
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Brookdale Vestal West community exterior
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Anonymous
-
Child of resident/client
5.0
They have some very loving caring dedicated people there.
The only issue was the medicine dispensing. They had problems keeping things correct and problems keeping people in that department. However, what we like the most about Brookdale Vestal is the people! They have some great staff and very loving aides

About the facility
Brookdale Vestal West

Find tailored memory care services and homelike amenities to match your unique needs when you reside at Brookdale Vestal West. Here, residents with different cognitive levels and abilities can receive the care they need in a calming, safe, and inclusive environment. Through Brookdale’s exclusive Clare Bridge and Solace programs, residents can look forward to enriching activities that encourage the use of their current skills. These activities are also designed to boost social connection and may include brain-stimulating games, as well as dancing and walking activities. The Solace program compliments the Clare Bridge approach and assists residents in the later stages of dementia. It provides grooming assistance as needed, and sensory-based activities using music and aromatherapy. The community also provides a number of safe engagement areas for residents to use, including a woodworking station, a kitchen for cooking, and a raised flower bed for easily accessible planting and gardening activities.

Here, each resident receives person-centered care and attention. Trained team members can assist with medication management, grooming, mobility, and more. Mealtimes are also structured, and include pre-selected seating with dementia-friendly menus and easy-to-manage food and snack options. By keeping mealtimes routine, residents can feel more relaxed in a predictable and familiar environment....

Read more

Senior living options offered

Memory Care

Pricing
for Brookdale Vestal West

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Vestal West

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Brookdale Vestal West community exterior
Brookdale Vestal West

421 Plaza Drive, Vestal, NY 13850

Brookdale Castle Gardens
Brookdale Castle Gardens

1715 Castle Gardens Rd, Vestal, NY 13850

Elderwood Village at Vestal
Elderwood Village at Vestal

505 Clubhouse Rd, Vestal, NY 13850

United Methodist Homes Hilltop Campus
United Methodist Homes Hilltop Campus

286 Deyo Hill Rd, Johnson City, NY 13790

8.6
Review score
27 reviews
8.6
Review score
27 reviews
5 star
49%
4 star
33%
3 star
7%
2 star
4%
1 star
7%
9.5
Review score
93 reviews
9.5
Review score
93 reviews
5 star
44%
4 star
44%
3 star
9%
2 star
0%
1 star
3%
8.2
Review score
24 reviews
8.2
Review score
24 reviews
5 star
66%
4 star
17%
3 star
13%
2 star
4%
1 star
0%
Review score not available
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

1

Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Brookdale Vestal West

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care
  • High Acuity Care

Meals & Dining

  • Professional Chef
  • Vegetarian
  • Low / No Sodium
  • No Sugar
  • Restaurant Style Dining
  • Anytime Dining
  • Special Dining Programs
  • Guest Meals
  • Pureed Meals
  • Meals Provided
  • Kosher

Room Amenities

  • Wi-Fi/high-speed internet
  • Garden View
  • Handicap Accessible
  • Ground Floor Units
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Bath Tubs

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Pet Care Available
  • Cats Allowed

Common areas

  • Barber Shop
  • Butterfly garden / Hummingbird garden
  • Indoor Common Areas
  • Outdoor Common Areas
  • Outside Patio
  • TV Lounge
  • Private Bath
  • Central Fireplace
  • Meeting Room
  • Beauty Salon

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Piano or Organ
  • Movie or Theater Room

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Jewish Services
  • Live Well Programs
  • Devotional Activities On-Site
  • Pet-focused Programs
  • Buddhist Services
  • Happy Hour
  • Day Trips and Outings
  • Forever Fit
  • Live Dance or Theater Performances
  • Stretching Classes
  • Karaoke
  • Sensory-based Programs
  • Holiday Parties
  • Brain fitness / Dakim
  • Mormon/LDS Services
  • Gardening Club
  • Art Classes
  • Activities On-site
  • Visiting Rabbi
  • Community Service Organizations
  • Cooking Classes
  • Live Musical Performances
  • BBQs or Picnics
  • Activities Off-site
  • Catholic Services
  • Visiting Chaplain or Priest
  • Reminiscence Programs
  • Cooking Club
  • Trivia Games
  • Christian Services
  • Men's Club
  • Yoga / Chair Yoga
  • Dances
  • Birthday Parties
  • Adventist Services

Reviews

for Brookdale Vestal West

8.6Review score27 reviews
8.6
Review score
27 reviews
5 star
49%
4 star
33%
3 star
7%
2 star
4%
1 star
7%
Brookdale
8.7
Review score28521 reviews643 communities
Write a review
A Place for Mom has scored Brookdale Vestal West with 8.6 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale Vestal West has 27 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.2
Friendliness
4.2
Care Services
4.2
Staff
4.8
Meals & Dining
4.6
Activities
4.1
Value for Cost
4.1
A Place for Mom has scored Brookdale Vestal West with 8.6 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale Vestal West has 27 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Brookdale
8.7
Review score28521 reviews643 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 27 reviews
Anonymous - Family/friend
Memory Care
September 10, 2024
5.0
Verified Review
They have some very loving caring dedicated people there.
The only issue was the medicine dispensing. They had problems keeping things correct and problems keeping people in that department. However, what we like the most about Brookdale Vestal is the people! They have some great staff and very loving aides
Cleanliness
5
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Anonymous - Family/friend
Memory Care
May 10, 2024
4.0
Verified Review
Brookdale Vestal West review
Brookdale west was very clean and had friendly staff. Excellent quality of care food was good although I didn't like that family is not allowed in the dining room. Activities were plentiful and looked interesting. Good value for cost but I think it would be better and more fair to spread out the one time activities fee of [fee removed] over the first year. My reasoning for this is that my father was only able to stay there about 2 weeks. He had 4 falls in that time. Twice he rolled out of bed. I believe this was because the bed was uncomfortable for him and he was too close to the edge. Except for a few rules it is a great place. I wish there could be a level of care for people who are needing a lot of help with ADL's but don't need skilled nursing. Some place that doesn't depend on Medicaid as its primary payer and drives the cost of care up for private pay. Brookdale is worth checking out. The call bells could use updating.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Cynthia D - Family/friend
Memory Care
November 28, 2023
5.0
Verified Review
I recommend Brookdale
Very friendly loving aides. My mother often leaving for the day hugs and exchanges I love yous! Same for the management, always takes their time with the residents. They create a very beautiful environment for the residents. And give them a lot of support when needed and space for privacy. The rooms are beautiful and they are cleaned regularly. I am very happy. And feel she is in a safe secure environment.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Anonymous - Toured community
Memory Care
June 6, 2023
4.0
tour review
Our family had an in person tour with Brookdale Vestal West, and the tour experience as well as the community was very good, but at the time we needed to move our loved one in, they had no availability,
Anonymous - Toured community
Memory Care
May 26, 2023
4.0
Verified Review
My Tour Experience at Brookdale Vestal West
We did tour Brookdale and the place is lovely, but the more home-like atmosphere and the proximity to my Mom in Owego made another community in the area the ideal choice for us.
Beth - Family/friend
Memory Care
May 24, 2022
2.0
Verified Review
They sold us the Brooklyn Bridge and we were naïve enough to buy it
What is conveyed at the initial consultation is not anything that happened in our experience. It was extremely surprising that the contract and the follow through was nothing as it was proposed. They overrated my loved ones performance and then 3 days later we went to the hospital and when released they did not let her come back. They gave us a partial refund back to us. It was not a good experience at all.
Response from Brookdale Vestal West
May 26, 2022
We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care for each resident and we will share your concerns with our management team for review.
Anonymous - Family/friend
Memory Care
February 23, 2022
4.0
Verified Review
a good place
Brookdale staff are dedicated to their residents, but you do pay an extremely high price for that. Overall a good place, as they show genuine concern for your loved ones care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
4
anonymous - Family/friend
Memory Care
January 18, 2022
4.0
Verified Review
Good facility
This was a good place for my loved one to go to. He passed away from Covid and was not there very long but he was taken care of while he was there. I do see this as a good place to take your loved one. This was a good facility and they took really good care of my loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
4.5
Veronica H - Family/friend
Memory Care
May 5, 2021
5.0
Verified Review
I would absolutely recommend it
Not being close to the facility I have not been able to visit, but the feedback below is from speaking over the phone to our loved one as well as other family members. The community is very clean, especially during the pandemic, and I have seen pictures of our loved one and she is always clean and in clean clothes. Every time we call, someone is there to answer our questions or get us to someone who can answer those questions. They say our loved one is one of the best eaters there, so we can assume the food is very good. We do get an activity calendar for the month, and it seem's like they have quite a few things to offer. The activities are geared towards whatever holiday is coming up, or special event. For birthday's they even have a little birthday party. The residents can also take walks around the courtyard, and use their bus system to drive around town.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Judy - Family/friend
Memory Care
September 3, 2020
5.0
Verified Review
Very happy with Brookdale
We picked Brookdale Vestal West because it was the cleanest, friendliest, and the staffing was amazing. Even with COVID, they are the best. They keep the residents interested and moving every day of the week. They do morning exercises, they have entertainers come into the yard, water-coloring, gardening, BINGO, yoga, etc. The rooms are very spacious. I have eaten here and it is great, they have a chef downstairs and he cooks fresh foods. They serve snacks during the day and at night. My favorite part about this community is the care she is receiving and knowing she is being looked after. I am very happy I picked Brookdale.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
June 27, 2017
4.0
Verified Review
Keeping the Future In Mind
My loved one is doing well since moving into the community. However, the family wants to move her to a medicaid accepted facility. In the future she will have to move once she can not provide private pay. At this point the service has been wonderful.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
March 15, 2017
4.0
Verified Review
Brookdale Vestal West gets my recommendation
So far things are going pretty well at this community. Mom seems to like the staff and they know who I am when I call or visit. They helped make her transition into the community easier and they work well with her. The food is excellent and they keep the community well maintained. They have outings as well as daily activities.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
March 12, 2017
5.0
love the place
They are very helpful in placing your loved one. She has been there for a month and I am able to talk with them when necessary. It is a beautiful place.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
5
Care Services
5
Activities
4.5
anonymous - Toured community
Memory Care
February 24, 2017
5.0
Excellent,cost analysis to see if I can manage it. Liked the idea of ability of staying in one place when more care is needed. Will have my daughter in mid March re visit
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
December 4, 2016
3.0
We feel Dad { John Lyles} does not fit this facility. He is still very much still active, computer literate and does not need the level of care this facility provides.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Memory Care
November 29, 2016
5.0
Verified Review
Outstanding care for mom
I like that care that mom is g3tting here. The many activities that she is doing are wonderful for her. They offer bingo, music and games that she seems to enjoy with others. All of the staff shows one on one attention that they care. The food is outstanding. I am feeling so much better know that she is in a clean and caring community. I highly recommend this community for outstanding care.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
November 28, 2016
5.0
Really pleased with what I saw. Hoping this is the right fit for mom~
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
September 13, 2016
5.0
Verified Review
My Mother Is Well Here, and I'am Satisfied
My mother is doing better now here at this community, but there was a bit of an adjustment period for her. It has been a good experience for us so far. They do a good job with the cleanliness, everything appears to be well maintained. The staff is very friendly and accommodating. I've seen the menu's and they have a nice selection of food. I know she being cared for well, she in good hands. This is a community I would recommend, it has worked out well for us.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
May 5, 2016
4.0
Verified Review
Helpful, communicative staff
My loved one has only been here a short time, but so far our experience has been a positive one! The staff here is friendly and professional, and I really appreciate the high degree of communication. They helped us through the whole sign-up and move-in process, and they always contact me immediately if anything comes up with my loved one.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
March 9, 2016
0.5
Overwhelming Mismanagement
Had a family member there for 6 months until March 2016. Since they merged companies in 2014, the facility has been on a troubling downward spiral. They have had significant staff turnover in the past 12 months and the aides are not trained properly. We never witnessed any management overseeing the staff. There is quite a bit wrong here that needs to be addressed. Specifically, lost items, overcharges, the food, but even worse is what I witnessed on my last visit. During mealtime, 4-5 people were struggling to get a piece of lettuce in their mouths that should have been cut into 4 smaller pieces. I saw 2 aides sitting at a separate table chatting and no one did anything, I felt so bad that I went to help them cut their food myself. They are understaffed, and the ratio is approx 1 aide to at least 20+ residents. When I arrived, I saw my aunt on the couch with wet pants and a big wet stain. I ran around to find someone and I asked someone to help her, she said she was not assigned to her that day. Then when I went to take her back to her room to change her myself, she had no clean clothes in her room (she has 10 pairs of pants), I quickly left (hoping my aunt would stay put) to find a manager and they said there wasn't one available. No one knew anything about her laundry. Then I saw a man sitting on the same couch in the wet spot. Completely awful experience. We moved my aunt out within 48 hours.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Viewing 1-20 out of 27 reviews

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Frequently Asked Questions
about Brookdale Vestal West

Brookdale Vestal West offers Semi-Private and Studio. Learn more.

A Place for Mom has scored Brookdale Vestal West 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (607) 771-1700 to reach a resident at Brookdale Vestal West.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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