Terrabella Windsor Lake

This has been a good experience for my loved one and family. The community is good at trying to keep the residents in independent living as long as possible, and this assists in my loved one feeling more at home. My loved one fits in very well with the other residents. They enjoy being here and my loved one is very happy here. This is a big plus for the family! The staff communication with the family has been good when we have questions about our loved one. [name removed] and [name removed] are the main staff members we are able to speak with. The family is able to check our loved one in and out of the community to enjoy meals and outings with the family. The meals could use some improvement for the residents with dietary restrictions as it would be nice to see more offerings.

For what they offer, I think the value for the money is great. The food is excellent, the apartments are very nice, and the staff are friendly. I would move in here just for the food, they offer 3 meals a day and they are very good. The menu is great and then they have another menu that you can order off of anytime. I was very impressed and would recommend Terrabella Windsor Lake to others looking.

Terrabella Windsor Lake is good. I'm not there very much, but my loved one doesn't care for the food; she doesn't care for anything. I take it that they probably don't use as much spice in the food because of their clientele, so the food might be a little bland. I also wish they had an ice machine. Beyond that, their recreation person / Activities Director is very good, and it's a very good place. Highly recommended!

The biggest reason we went with Terrabella Windsor Lake was because they were the ones who told us about patriot angels and they worked with us on payment plans until we got approved. My dad was having a hard time with re-locating and this place was close to his actual home so he did not have to change too much of his routine and he was comfort bale with the are. This was not something told to us in the beginning, but they just changed management and the food lady who used to be there is no longer there. They are struggling with the new servers coming to work - they are really trying to improve it and it is getting a bit better but they are still having issues. I definitely would recommend Terrabella to others looking.

My loved one does not really like the food. They hired a new chef, so hopefully the food improves. My loved one ikes the people, and does not take advantage of too many activities. There is a new director, so they are working on some issues. I like the home health care aides, they seem to be really good with the residents.

When I first met with [name removed], he quoted one amount that was much lower than the amount we ended up paying when we signed the contract. This was confusing. I felt the rent fee seemed to change with each potential resident. Re: Friendliness of staff- The lunchroom staff and activity personnel/ driver were friendly. Re: Cleanliness - The carpet in some hallways really need cleaning or replacing. Re: Food - There's a good selection and food is tasty.

The van service takes you Tuesdays and Thursdays to doctors appointments and you have to have your doctor fax the appointment time and date to the front desk. I think it would be helpful if they could provide transportation to other places without an appointment, but that is my only complaint. They do take you to Walmart every other Wednesday and also provide some trips to the bank and pharmacy. Everyone has been so friendly and helpful. The staff here are absolutely amazing and always greet me when they pass by. I would certainly recommend Terrabella Windsor Lake to others looking.

It's great! The people who run the place are very polite and helpful with any problems you might have. They go overboard in making sure that you're comfortable here. I like my apartment. It's convenient and designed nicely. The first thing you see when you walk in is the kitchen, then the living room. Then off the living room is the bedroom and bathroom. Barb, the front desk person is a great lady. She calls in the morning to make sure you're okay and asks if you need anything. [name removed], the recreation director, takes you to the bank, the hospital, wherever you need to go. The people here are really great!

The community is impeccably clean, but the meal service could be a little bit better. It comes down to the quality and also offering meals later into the evening. The value for cost is a little lower just due to the meal service. Staff are wonderful.

Everyone here is great and go above and beyond to help. Everything i need is here, they take you shopping and if you need any help they are right on top of it. The community is extremely clean, the meals are a little bland but overall pretty good. The activities are back open and i just love it here so much.

It's hard to know what to ask if you've never done it before. And you don't realize it until you've moved your loved one in. We wish we had asked more questions of ComForCare, the additional home care company on site. We've had a few expectation issues, but every time we've addressed those with the manager, there's been no issue once we brought it to his attention. The care group isn't bad, I just think there needs to be more of a questionnaire, kind of like a childcare evaluation, that evaluates where your loved one is at, and the best strategies to provide for their best care. Because once your loved one moves in, they're your eyes and ears at that point. I haven't had any issues with Terrabella itself. Even with all of the Covid stuff, they've been very upfront and honest about things. They called us immediately when he had an exposure from a caregiver. Thankfully he was fine. But we appreciated the honesty. And they've been nothing but fine for me. They do offer activities, he just doesn't choose to participate. My loved one is happy and well cared for, and that's the biggest thing for me.

Residents are very communicative, friendly, helpful like an extended family. Staff goes out of the way to be helpful in listening and helping resolve concerns. Whether is for financial, procedural, administrative, or dining concerns. Activities are for many tastes. I will reside here for the foreseeable future.

I have lived here for 5 1/2 years and I love living here. Everyone is so nice and very helpful all the time. The staff is great and is there for us everyday. I have made so many friends here. I am an ambassador and I love helping new residents.

As a Waterford resident, I am provided with the following amenities: - Three great meals per day - Weekly housekeeping - Great social activities - Complimentary transportation As an independent senior, I can now relax and enjoy my life with all the support I need.

1) 3 meals a day 2) Housekeeping once a week 3) We come and go as we please. 4) Maintenance man 5) They take care of the grounds and we have a patio We also have P.T./O.T.

Again, this was a second tour for me, but my mother's first. I have found Waterford to be an exceptional value. My mom can have the space she needs at an affordable price based on her finances. [Name removed] hit a home run with our tour. Again there are so many offerings at Waterford - the prettiest courtyard with gorgeous landscaping and seating options. I loved that "porch" swing.Again this is a community with so any activities for its residents. [Name removed] the Activities Director is a lover of life and it shows with all of her residents.

My father has been a resident here for about 8 months and we could not be happier. He got a point where he shouldn't live alone and this is the perfect next step. He now eats healthy meals, the staff is extremely friendly and notices when he is not up and about, and he has a growing social network. This is the perfect next step for someone who still wants a sense of independence but should no longer live completely alone.

[name removed] and I lunched together and discussed my mom's personality, likes, dislikes, hobbies and needs. My mother loves being out and about;mshe'd go out every day if I could fit that into my schedule. Having said that, the Waterford staff doesthe most admirable job scheduling weekly shopping events, outside luncheons, monthly and other periodic activities within the Waterford community and outside the community at other Columbia based organizations. Events is a time consuming task. The numerous social offerings to Waterford residents speaks to the commitment that staff believes the residents should enjoy. I truly admire that dedication.

We toured The Waterford at Columbia. The staff was friendly and they gave a nice presentation of their community. It was a clean and well-kept community. It had two levels and I was worried about lights shining into the first-floor windows. Our loved one was not wanting to be on the second level.