Superior Residences of Niceville

The staff were great at this community and the facilities were good but we wanted to check out a newer community and it was lower in cost.

Our family had an in person tour and it is a newer facility so the tour was good. They offered up a lot of information, but it was more expensive then others in the area.

Staff was super friendly, facility was clean and had a lot of activities, movie rooms, spas, etc for the residents.

After touring Superior Residences of Niceville, I thought it was a very nice facility, very clean, with very, very friendly staff. But it was farther away, so the convenience was not there for us.

This facility is clean but Covid has taken a toll for everyone. Unfortunately, activities have dropped off dramatically and the food is not great. But the staff does seem to work hard - nurses, CNAs, maintenance. Visiting before was difficult but no one's fault. Just wish staff would not be a revolving door. But those who are long term employees do it because they seem to care.

Clean, professional, friendly, caring.

I would never again allow anyone in my family to be placed in Superior. I was given inaccurate information about the services they provide and my loved one was injured . I was given “nurses notes” that were a joke and seemed to have been written after the fact, never could get the same version twice of the accident. It is a difficult decision to place a loved one in a facility and it is heartbreaking to find out they were neglected when they can’t care for themselves.

Very displeased of the uncompassionate handling of being informed that my mom was in the hospital during the Covid19 pandemic. Would have been nice to have experienced some humaness from management.

The location is near my home, about 5.2 miles away. This review is in regards to the memory care section. The outside looks very good but I was not able to go back and try out a meal prior to placing her in this location. I understand why after seeing the meals. I have been in a couple medicaid only facilities and the meals are better there. I had a major issue getting the medication she is to take straightened out. After taking in a heating pad initially, it was taken away as there was not an order. I did get an order and they have not found the heating pad yet. I will probable take in another one. There is a lack of discipline among the workers as they play their music and they congregate together and not checking on others who are in their room. The place is clean. There is an activities chart on the wall but all the times I have been in there the only activity is music and trying to get the residences to also sing along. The TV is going all the time.

This is a very nice community and our tour by the staff was done very well. they took their time showing us around and answering all our questions. There are a lot of amenities for the residents and I would suggest taking their tour of this community.

The staff are handling my loved one very well, even when she can be difficult at times. The memory care has staff that I like and the ones I met are fantastic. Everyday they have a routine for her instead of just laying in bed. They are getting her up, dressed with her hair done. She is so much better than before and I know she is in good hands. I am really pleased with the community. She is talking with the residents and I like the people there.

My wife is doing great since her move to this community. It is a great place, and I'am pleased with her move here. They are providing her with great care, and I know she is safe. She has gotten involved with the activities they have available. They even have nice outings outside the community. The meals they serve are excellent. I'am very pleased with all they have done for us. This is a community I would recommend.

My husband is doing great here. The staff is nice and helpful. They have trips outside of the community for ice cream. He is enjoying the dancing and staying active. I would recommend this community and seeing my husband happy here is great to see.

This is a very nice community for my mom. She is taken care of by the excellent staff. I am informed on everything for her. They offer good food with a variety. Activities are offer to those who would like to keep active. I would recommend the community to others.

This is a nice community with a good staff. They are caring for my mother very well here. The staff has been friendly and very helpful. There is always someone around to help. The community is pretty clean and everything looks okay. She does enjoy the activities they offer like the games. She loves the meals they have very good food. If you are looking into care make sure you explain your care in detail to the community so they know everything they need to do.