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Sunrise of Richmond Hill

9800 Yonge Street, Richmond Hill, ON L4C0P5

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Nadia - Loved one of resident/client
4.0
Sunrise Richmond Hill

My father has only been in Sunrise Richmond Hill for a short while so I'm basing my review on what I have observed so far. I needed to find a place for my dad as his health deteriorated quickly and I felt it was no longer safe for him to be alone. Sunrise provides the peace of my mind I needed and my father needs. He is socializing and already refers to other residents as his friends. He is calling Sunrise his home which means he feels welcomed and comfortable. The residence is nicely decorated and it has a lot of places where residents can sit and talk. Some of the furniture could be replaced as it looks worn but that's probably from residents walking into it with their walkers, my dad's room is clean and so is the rest of the residence. The laundry is done for him and he is happy with the speed and the service. He is happy with the food and likes that there are a lot of choices for him. We found all of the staff to be friendly and my dad enjoys seeing the resident dog, Balu, and cat Oreo. I can't comment too much on the activities as my dad hasn't participated in too many but from what I see during my visits there are plenty offered and something new is going on each day. Overall, this has been a positive experience to this point. My dad was living alone until he became ill and he was doing well but being at Sunrise is great for him because he likes having someone around at all time - either to talk to or if he needs something or is not feeling well. As a family we feel welcomed when we visit. I recommend Sunrise Richmond Hill.... Read more

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About the facility Sunrise of Richmond Hill

Sunrise of Richmond Hill in Richmond Hill, Ontario is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Sunrise of Richmond Hill is a community within Sunrise Senior Living properties. See all Sunrise Senior Living communities.

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Amenities at Sunrise of Richmond Hill

Community Details at Sunrise of Richmond Hill

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Vegetarian

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Reviews for Sunrise of Richmond Hill

2.6(13 reviews)
Write a Review
Cleanliness

3.1

Friendliness

3.1

Meals & Dining

No data collected

Care Services

2.8

Activities

2.6

Staff

No data collected

Value for Cost

2.6

Overall Experience
3
3
1
0
6
Date Submitted
0
0
0
Reviewer
0
9
4
0
Care Received
0
13
1-13 of 13 reviews
Sort by

0.5
anonymous - Loved one of resident/client
Memory Care
August 20, 2019

Such a terrible experience for our loved one, and our family. When you go in they paint a perfect picture far from the truth.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Sunrise of Richmond Hill

September 9, 2019

Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email [removed] with further details so we may follow up. Thank you. - The Sunrise Team


1.0
anonymous - Loved one of resident/client
Memory Care
March 16, 2019
Bad care

It's interesting that they have a standard answer that is the same for all the reviews that are bad . When my father was a resident I personally vocalized my concerns regarding his care and nothing was done ...now they just give a standard reply to contact them. What for ? They don't do anything .

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Sunrise of Richmond Hill

April 3, 2019

Please do know we read and address every online comment with community and regional leaders. We do ask in our various responses to reach out to [removed] so that we can learn about the specific experiences. I am sorry to hear about your experience and ask that you do consider reaching out so that we can connect with you directly.


0.5
Lisa Veliz - Loved one of resident/client
Memory Care
February 6, 2019
No compassion

There is no compassion.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Sunrise of Richmond Hill

March 4, 2019

We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team


0.5
anonymous - Loved one of resident/client
Memory Care
February 6, 2019
Don't put your loved one in this horrible facility.

It needs to shut down. Don't let it's beautiful facade sway you of its overall performance.

Cleanliness

3

Friendliness

4.5

Care Services

1

Activities

0.5

Value for Cost

1

Response from Sunrise of Richmond Hill

March 4, 2019

Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email Information (at) SunriseSeniorLiving(dot) com with further details so we may follow up. Thank you. - The Sunrise Team


3.0
anonymous - Toured community
Memory Care
April 11, 2018

Toured on 4/11/2018. Very busy area of Richmond Hill. Lots of traffic, not easy to get into. Could be more parking. The facility was lovely, clean. Friendly staff. Residents looked happy. New nursing staff.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


1.0
Izzy - Loved one of resident/client
Memory Care
September 30, 2017
Verified Review
Would not recommend for palliative.

My father and mother in law were both in [Removed]. My father was first and I recommended it which I feel bad for later because my mother in law was in respite due to diabetes injury that could not heal , the caregivers overlooked a injured toe and Subsequently this caused her to be admitted to the hospital . She requires a caregiver to undress her and dress her. The injury was noted by the hospital on Friday at noon. When I spoke to [Removed] questioning why the injury was not discovered when undressing her the night before or better yet when dressing her that morning there reply was "these injuries can happen quickly". Really, in 2 hrs ! As regarding there statement that they do palliative care, beware: My father was 93 in a wheelchair and only 80 lbs. but his mind was sharp , he required 3 pain killers pills a day one was at night which one caregiver when she was on duty would make him get up from bed and go and get himself ! When he was dying in palliative ...beware... there palliative is not really palliative....I discovered that the dr ordered morphine injections and [Removed] staff does NOT give needles, can u believe it, I had to administer the needles , when I first admitted him they said don't worry he can [Removed] there if he gets sick they r palliative, well I think palliative should administer pain killers !!! Even the dr on call was shocked, so after a horrible night of this the next day he ordered morphine pump. I would not recommend this home to anyone. The director [Removed] never returns calls And [Removed] in charge of the caregivers never owns up to their mistakes.

Cleanliness

2.5

Friendliness

2

Care Services

1.5

Activities

2.5

Value for Cost

1


1.0
anonymous - Toured community
Memory Care
September 6, 2017

This home felt like a nursing home. The residents are at require assisted living or memory care. We did not see any independent residents. My parents need a more active, social and engaged community.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Sunrise of Richmond Hill

September 8, 2017

We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team


4.0
Nadia - Loved one of resident/client
Memory Care
July 8, 2017
Verified Review
Sunrise Richmond Hill

My father has only been in Sunrise Richmond Hill for a short while so I'm basing my review on what I have observed so far. I needed to find a place for my dad as his health deteriorated quickly and I felt it was no longer safe for him to be alone. Sunrise provides the peace of my mind I needed and my father needs. He is socializing and already refers to other residents as his friends. He is calling Sunrise his home which means he feels welcomed and comfortable. The residence is nicely decorated and it has a lot of places where residents can sit and talk. Some of the furniture could be replaced as it looks worn but that's probably from residents walking into it with their walkers, my dad's room is clean and so is the rest of the residence. The laundry is done for him and he is happy with the speed and the service. He is happy with the food and likes that there are a lot of choices for him. We found all of the staff to be friendly and my dad enjoys seeing the resident dog, Balu, and cat Oreo. I can't comment too much on the activities as my dad hasn't participated in too many but from what I see during my visits there are plenty offered and something new is going on each day. Overall, this has been a positive experience to this point. My dad was living alone until he became ill and he was doing well but being at Sunrise is great for him because he likes having someone around at all time - either to talk to or if he needs something or is not feeling well. As a family we feel welcomed when we visit. I recommend Sunrise Richmond Hill.

Cleanliness

5

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
May 15, 2017

The average cost of 8000-10,000/m is simply beyond their capabilities. While the room rate may range from 4-6,000, the added assisted living daily costs can exceed the cost of the room. For busy professionals and families, I would have appreciated knowing this in advance of touring a facility. Each facility I spoke with was resistant to give us full pricing information and insisted on a tour. It doesn’t matter how lovely the facility is, if the math don’t add up then a resident can’t be placed. It’s that simple. Full disclosure of the costs associated with full service memory care at the beginning would have saved everyone a lot of time.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
Grace - Loved one of resident/client
Memory Care
December 23, 2016
Verified Review
Sunshine at Sunrise

Sunrise offers a family-feel to its residents and visitors. Staff are professional and friendly and go out of their way to make everyone comfortable. A lovely place where you can rest assured your loved one is being cared for.

Cleanliness

4.5

Friendliness

5

Care Services

5

Activities

2.5

Value for Cost

3


5.0
anonymous - Toured community
Memory Care
October 24, 2016

Love the idea of having pets on site. Rooms were well set up for live in assistance and easy access into showers and toilets. Also having some furniture eases our burden of having to move tons of items ourselves. Really liked the large meeting areas on each floor, curved hallways which soften the institutional feel.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
Marg Hall - Loved one of resident/client
Memory Care
February 18, 2016
Verified Review
new to Sunrise

My cousin who is your resident receives excellent care from what I can surmise on my visits. Your nursing staff are so very competent. The PSW's assigned to her are patient and compassionate. While she may complain, that is a facet of her illness and the shock of being away from her home for the first time in 74 years, she does realize that she is safe and cared for.

Cleanliness

5

Friendliness

5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


5.0
anonymous - Loved one of resident/client
Memory Care
August 17, 2015
Verified Review
Sunrise has done very well. They have been great.

Sunrise has done very well. They have been great. There really isn't anything I would like to see improved or done better. I would give them five out of five. I don't have any complaints at all.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


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Frequently Asked Questions about Sunrise of Richmond Hill

Sunrise of Richmond Hill offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Sunrise of Richmond Hill has received an average review rating of 2.6 based on 13 reviews. See all reviews.

Call (905) 883-6963 to reach a resident at Sunrise of Richmond Hill.

To reach a resident at Sunrise of Richmond Hill call: (905) 883-6963



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.