Sunrise of Randolph

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose Sunrise of Randolph because it is a nice facility and we had previous experience with them and the staff were very nice. I think the care they provided was good for my mother, but she ended up needing more care and I think they should have told us earlier that they were not able to provide enough care. Overall, I would recommend them to other families who are looking.

The staff members are all very friendly, but due to the restrictions we have not been able to see the inside and they have cancelled all the activities. Our number one problem was that they made it very difficult getting our loved one moved in and her room set up. It was difficult to get cable set up, the phone line set up, we just had to step in way way way more then what we were expecting.

Covid has really impacted this community, due to the restrictions they are not allowed to participate in activities, sit in the dining room, or even watch movies and it is not the communities fault.

If you are planning on sending a family member to the memory care unit with aggressive behaviors think again. I am aware of 5 residents that were either asked to leave or insinuated to leave the facility. Such a great option during covid. The communication is awful. When you place a call you do not often receive a return phone call/email. If you ask a question to 4 different staff members you will receive 4 different answers. You do not receive the services you are told about initially nor do you get what you pay for.

This community is phenomenal, and the staff members are fantasist. This is top of the line and the value is reasonable. The care services are an absolutely a five out of five, we have nothing bad to say. Pre-COVID the activities were fantastic, even now they are trying their absolute best to keep everyone engaged. Some activities they had beforehand were bingo, live entertainment and also arts and crafts. They did cooking, movie nights. We can say enough good things about this community.

Sunrise of Randolph community is a little more on the pricier side, but the staff is great. However we wish they could be a little more aggressive with helping our loved one eat and finish her meals in the dining hall. Some activities our loved one really enjoyed was the live music they would play, as well as the arts and crafts. When we first came to visit, we really liked how friendly the staff was. It has a very nice pleasant atmosphere to it, and the building is very appealing to the eye.

We chose Sunrise of Randolph because it was recommended to us, the location, and the staff. We also spoke to some of the residents who live there and they said they love it here. The room sizes are fine, my mom is in a single room and its great. I have not eaten here but the food looks very good and she likes it. I cannot say enough good things about Sunrise. I would highly recommend. It makes a very hard thing much easier.

I would tell anyone that it was a great place. It is a helpful, caring place. It is a great place to have a loved one. They called me for any little thing that happened. They food was great! I was there at meal times quite a bit of the time. The portions were good, the food had a great selection. They made sure to encourage the residents to eat. The staff would feed residents who couldn't feed themselves. I trusted them so much. It was always so clean, and it was great. The personally cleanliness was wonderful, the residents were kept up very well.

The community is always clean and they were very good with keeping up with my mother's hygiene. The staff was very friendly and the care they were giving my mother was excellent. We did think Sunrise Of Randolph was good value for the price.

We really felt like the ball was dropped with my mother's care when she first moved in because of a change of hands on the management team. As a result of this, we think she really missed out on a lot of the care that she should have gotten. The community itself was spotless and the staff was very friendly. We didn't think the games and activities they were offering were appropriate for some of the residents. When my mother first moved in, they did not have an activities director on staff. We thought Sunrise Of Randolph was much too expensive, although my mother's apartment was beautiful. We really expected more from the community and staff, especially with regard to how engaged they were with her.