Sunrise of Carroll

Our family had an in person tour and we were very excited at first because Sunrise was right around the corner from where we lived, but immediately it seemed more institutional. It gave off an old manor feeling and we were concerned with our loved one navigating through the rooms with her walker. The outside needs some TLC, however all of the staff members we met with did a great job on the tour and were all extremely friendly.

After touring, we decided that Sunrise was just too expensive, and for my loved one, it felt like a hotel. The place we ended up at felt really warm and homey. Sunrise just felt like you were going to a hotel. It was too big, and I knew that my loved one was not going to like it there. It was nothing at all that they did, and some people like a big place and like having a lot of people around them. It just came down to what my loved one would prefer.

They were good at trying to work with us. This is one of the best in Carroll County, Maryland. I would recommend the community to others.

it's a small community, we had some issue with the care she received and we ended up having her come back home. she shared a bathroom and a common room and a small bedroom. It was nice, clean and the food is good. I would recommend this facility to others.

We chose Sunrise of Carroll because of the proximity to the family and it appeared to be homey. The room sizes here are a little on the smaller size. The food here is pretty good, they serve it restaurant style and you get 2 choices for each meal. I would want families to know when looking into Sunrise that they are not good with helping patients who have special needs. I would recommend this community with some reservations. If you are the right fit its a great place, but if something goes wrong it is not.

My loved one was only there for three days. It was hard for him for him to get settled. The doctor that the community uses said her would be there and wasn't there. The doctor promised he would have all his medicine and he didn't have his medicine set up and without of his medication. They had a dog that would growl at men. Everyone we meet at this community was nice. I don't think this community is set up to have memory care residents. There was one aid that didn't work in the unit that my loved one was in and she was extremely rude and what she was doing was wrong. We ended up moving my loved one to another community.

As with all Senior facilities and more specifically memory care, there is good and bad. The staff is outwardly friendly but there are issues daily between them that are visible. The staff seems to constantly be upset with each other and it shows. The food is up and down according to Mom. Some good, some gross. The activities are really directed at those in the worst condition. If your parent has any semblance of cognition, they will quickly become bored. After a recent care plan meeting, we learned that my Dad has only showered 4 times since [date removed] - it is now March 1st. Admittedly he is difficult, but that is why we pay over $7000 a month. The staff doesnt seem capable of living up to providing even basic needs, blaming the patient for the lack of care. My recent experience with other facilities tells me you could do better for your parents than Sunrise of Carroll. With that said, my parents remain there as it has become easier than moving them a third time in under a year. The other places they lived had issues as well. You learn to take the good with the bad. The brightest note about Sunrise is the assistance I regularly get from [name removed]. [Name removed] is the young lady who does sales there. While it is beyond her job description, she is my go to solution when no one else seems able to get things answered or done. I believe if [name removed] ran this place, things might shape up.

My appointment was with [name removed] at 2:00 and I arrived at 1:45. [Name removed] was prompt in meeting with me and taking me on a tour of their memory care unit for my with Alzheimer's. She was very professional and a pleasure to talk to. We sat down and discussed my mom's needs at great length. She answered all my questions about the facility to my satisfaction. I was very impressed by the care, activities provided and overall caring that I saw while I was there. I will be using this facility for my mom.

My father received good care at this facility. He recently pass and while my family was dealing with the loss, an expensive Bose stereo system was stolen from his locked apartment.

My mother is doing very well with her move to this community. There is some room for improvements, but overall all is well. They are taking good care of her, and her needs. I know she is safe, and in good hands in this community.

Beautiful facility. I would love to live there myself! If mom decides to come to Maryland, this will be the place we choose.

My mom still has her falls but the staff are there to help her. The staff are phenomenal and terrific in every way. They are pretty caring and understanding of dementia. I saw my mom holding hands with one of the ladies. The community is clean and they provide activities like cooking and crafts. For Halloween the residents dressed up and my mom did not take off her costume and everything till it was time for bed. She is in a much better community than her prior place and I would recommend them to my friends and family.

My loved one is picky and extremely stubborn. He's not happy. I've met with admin to try and work it out.

My mom is living at this wonderful and amazing community. I like how they ask for my opinion before acting upon a decision. The staff go over and beyond for the residents like providing them with adult activities like jewelry making, casino nights and dining out. The food smells and looks fantastic! The community is always immaculately clean! I am amazed with the results from physical therapy and overall my mom is happy so I am happy and I would highly recommend this community!

Employees are rude and unprofessional. They give residents very little food. Over the summer it smell bad and insects are flying all over. Employees like to gossip and sometimes the nurses do not give residents medicine as required.

DO NOT PUT YOUR FAMILY MEMBER HERE! My Aunt lived her for just over a year (March 2014 to May 2015) and got pneumonia 5 times [removed]. They didn't refill her medications and she didn't receive her neutralizer treatments for 5 days. In March, they didn't realize we took her to the doctor in the afternoon. The doctor admitted her to the hospital. The next day at 11 am, I went there to get a few belongings and they didn't know she was gone! HOW DO YOU LOOSE A PATIENT FOR ALMOST 24 HOURS!?! Who was checking on her? Who gave her evening and next morning medications and neutralizer treatments? Why didn't they notice she was not at dinner or breakfast? They also don't follow doctor’s order to notify him of fever > 101. They gave my aunt Tylenol for 3 days for a fever greater than 102 and did not call the doctor. She had pneumonia! [removed] I could go on and on. HER DOCTOR TOLD US TO TURN BROOKDALE/EMERITUS OF WESTMINSTER INTO THE STATE FOR FAILURE TO CARE FOR THEIR RESIDENTS. The food is terrible. The menu is not dependable because they don't order correctly. They charge extra for Lactaid milk which is just ridiculous when you’re paying over $6,000 a month to live there. Each meal has tops two choices and it repeats itself every 3 days. My aunt lost over 50 pounds in one year and the facility nurse said it was not their job to monitor the resident’s food intake, weight gain or loss, or diet. They didn't even remind or encourage my aunt to eat or attend meals! This is supposed to be assisted living for memory care patients. IT IS THEIR JOB TO REMIND PATIENTS AND ENCOURAGE PATIENTS TO EAT!

Overall I think they do a good job at Emeritus at Westminster. The staff here are friendly and helpful, and always very attentive and active with the residents. Really the only issue so far has been that the food service could use some improvement. The food itself is not that great, and they often will list things on their weekly menu that they do not end up serving.

Though Emeritus at Westminster is not cheap, I did choose it because it was actually a better value than other options we looked at. I am not quite as impressed with the doctor as I am the rest of the staff. When he came, he asked a lot of questions about mom (such as "what kind of heart problems does she have") that I felt he should have already read and known beforehand. Any time I ask them for assistance, I always get it. They are very accommodating. Dad has lived independently up until now (he is 97) so it has been a hard transition for him, but Emeritus has made the transition as good as it can be.

I would definitely recommend Emeritus at Westminster to someone looking for a good assisted living situation. It's clean and there are no odors that you sometimes get with these places. All of the residents seem to be nice and clean. I think it's a good value. There are less expensive places but I think you get what you pay for. It's very good. They're good with the residents and very flexible with their needs and helpful and flexible with the families of the residents. If you want to take them out for the day, they'll work with you. We searched a lot of places and they came out on the top of our list.

Just "OK". kind of dark seemed too "nursing home for mom" Prices really good. Nice size bedroom. RN-50-60 hrs on site 24 hr on call.CNA/med-tech 24hrs.keep thru N stage/hospic Pendent to ea resident