Pleased With My Move To This Community anonymous - Resident/client
I'am doing well with my move to this community. It is a nice facility with kind people. I really enjoy the staff, they are always willing to help. They do a great job with keeping the community well maintained. There nice meals, and good activities available. I'am comfortable with my move to this community, and I would recommend it.
Response from Story Point Fort Wayne WestSeptember 26, 2017
Hi, thank you so much for the positive review! We are so happy you are enjoying our community. Thanks again for the recommendation, and have an amazing day!
Touring the Community for Consideration anonymous - Toured community
What came down to our final choice is the pricing. While they were not the best fit for his lifestyle they were still a nice community. Everybody was respectful, courteous, understood ours needs n they were seeing if he was fit too.
Response from Story Point Fort Wayne WestSeptember 15, 2017
Thank you for your positive review!
Good Tour anonymous - Toured community
I had a good tour of this community. Everyone was very kind, and welcoming. This is a big community. It has three levels, and 300 residents. Everything looked very nice, and well maintained. They have plenty of staff at this community. The location was a little far for us to travel too. Also their prices were expensive. It is a very nice place, but I think this is more for an independent senior.
Response from Story Point Fort Wayne WestJanuary 17, 2017
Thank you for taking the time to write a review. We are truly glad to hear that you had a positive experience while touring the Hearth at Sycamore Village!
Need more thorough evaluations anonymous - Loved one of resident/client
Our experience with The Hearth at Sycamore Village was not a good one, unfortunately. It was a nice enough looking place, but the level of care was just not what my loved one needed. When they did their evaluation of his needs they said it would be fine, but this did not end up being the case. If you have any doubts about the level of care matching I would definitely double check that this facility is appropriate for your loved one.
Response from Story Point Fort Wayne WestOctober 23, 2018
Hi, we're disappointed to hear of the negative experience you had at our location. Thank you again for taking the time to let us know how we can improve. Take care.
Clean bedrooms with lots of light !! anonymous - Resident/client
I have been very comfortable in my new living environment, my bedroom and bathroom are kept clean with lots of natural light throughout the studio. The only thing I would say that needs improvement is the meals. The food is very bland with little to no taste at all and is often cold by the time I get it.
Response from Story Point Fort Wayne WestOctober 23, 2018
Hi there! We're so happy we were able to help you out! Thanks again for the recommendation, and have an amazing day!
Special Conditions for dad. anonymous - Loved one of resident/client
This community is great for my father. The staff was nice, but they needed more training when it came to the care for my father. They do have activities to keep active. The food is appealing. Family members should check out all aspects of the community and the training that they offer for special conditions.
Response from Story Point Fort Wayne WestSeptember 21, 2016
Thank you for your feedback. We strive to offer the very best in lifestyle and care. Please contact me to further discuss your thoughts and concerns. Thank you, Tammy Denlinger, Executive Director.
anonymous - Toured community
Great grounds. Friendly staff. New facility.
Response from Story Point Fort Wayne WestJune 23, 2016
Thank you very much for your feedback! We are glad to hear that you have had a positive experience with us here at The Hearth at Sycamore Village! Sincerely, Tammy Denlinger, Executive Director
Kathy - Industry reviewer
The Hearth is always very clean and the team is extremely friendly! Great facility to work with and provide care for one's loved ones!
Response from Story Point Fort Wayne WestMay 25, 2016
Thank you very much for your feedback. We are glad to hear that you have had a positive experience with us here at The Hearth at Sycamore Village!
Great place for your loved ones.
Leslie Miller - Loved one of resident/client
Both my Mother and Grandmother currently reside at Hearth. I could not be happier with their care. Since I live out of state it is extremely important that the care be excellent and it is. They keep me updated on everything and never hesitate to call and consult me about anything. At Christmas, because my mother cannot leave they set up a very nice table for us to have dinner. It was very special. I would highly recommend them!
Response from Story Point Fort Wayne WestApril 15, 2016
Thank you for very much your feedback. We are happy to hear that you have had such a positive experience with us here at The Hearth at Sycamore Village! We love having both your Mother and Grandmother here as part of our Hearth family.
Operations Executive Director
Good activities and lots of individual attention Loved one - Loved one of resident/client
This is a nice looking community, it is well kept and clean. The staff are all very friendly, caring, and professional, and the care they provide is good. They're able to provide the residents with a lot of individual attention. They've also got a good variety of activities to keep people active and entertained.
Response from Story Point Fort Wayne WestJune 17, 2016
Thank you very much for your feedback. We are glad to hear that you had a positive experience with us here at The Hearth at Sycamore Village! Sincerely, Tammy Denlinger Executive Director