StoryPoint Fort Wayne West

They need to improve on staffing and training. We picked this community becasue I thought it would be a good fit but they were not equipped to handle my loved one.

Front Staff, Nurses Are The Best (Personable/Caring). No grandfathered residents to be put on Medicaid beds for future. Mealtime way too long, not enough servers, meals have no variety, lack of cooking skills (taste of food, can't cook an egg to order, lack of driver for bus, cost too high, for what you get, constant staff change over, Directors don't make positive changes, cleaning is only fair quality only (sanitation not good cleaning).

Currently staffing has improved and seems very attentive and responsive. Hopefully that will continue. Communication between management and family has also improved. [Name removed] has always been very responsive and great to work with.

We are so happy to have found Story Point FW West when it was time for our parents to make the move to assisted living. The facility, services and staff are top notch! Both parents are enjoying the great meals prepared for them and all the activities they are able to participate in. We don’t regret our decision at all!

Transferred my cousin, who has dementia, from another facility. Last year, she was in a "memory care" unit at another facility. The staff were not at all trained to truly handle dementia patients. Story Point Ft Wayne West has an outstanding staff, led by their new director, [name removed]. The care provided to my cousin and the overall operation of the facility has been excellent. This is a staff that seems to genuinely care for one another as well as the residents which provides a very warm and welcoming environment.

All staff was very welcoming to my father, especially considering he's not familiar with Fort Wayne, it's people or history.

Most staff are friendly. Some meals are very good and others not so good (better lately). Activities- only attend music and church service.

Staff- a lot of new staff frequently not always helping others. Like the food now- before not so good. Activities- bingo- love.

Staff turnover and temporary staff. The meals are getting better and stable help in dietary. Like the scenic ridges and bus trips (when they do them).

Food is good when having to cook for so many. I have [name removed] insurance that helps pay. It's good!

More residents. Communicate to get them to activities.

Meals need to change the menu, more salads. Married 65 years and they made us a special favorite "peach" pie for that.

Always know my name and so friendly. Food is very good! Love bingo and jewelry craft.

Made a lot of friends over 4 years. Cleaning carpets more often. Get along great with staff, laugh and tease each other. They love to hear me sing! Take good care of me. Make good soup. I like my vegetables cooked less, they overcook.

Nice community, good friendly staff. I don't get any care services. Activities- like to play Euchre.

Under the current administration my experiences have all been very pleasant and feel they will continue to be even better in the future.

Other then the kitchen mess, things seemed to start improving other than them always being short staffed. They have a few dedicated employees who our family loves. However, the head nurse is clueless and our favorite little nurse who seemed to be the only one who knew what was going on was suddenly gone. Has never been back. My mom and several of her friends are devastated by this. We don’t know what happened to her, but all we do know is that we need her back. She was the best and sweetest little nurse we’ve ever encountered.

Our family is very happy with the care my aunt, [name removed], has received at StoryPoimt. Covington Meadows told us she was dieing and the care was much to be desired. We moved her to StoryPoimt and she started eating, gaining weight and walking again. What a big change. Thank you.

The nurses and caregivers provide exceptional care.