StoryPoint Fort Wayne West

Pricing at StoryPoint Fort Wayne West

Base fees by room type

19 Reviews

• (10)

  A Place For Mom

• (9)

  SeniorAdvisor.com

We toured some other places first and we ended up choosing The Hearth because they could provide more care, it is a 24 hour care facility but we could also get a private room. The more help you need, the more it will cost. We did have an issue with maintenance, they said that we could help her move and we got there and they would not let us in, then we found out they broke a lot of furniture. They have had a lot of turnover of staff since the virus started. Without the virus everything was great. Overall, I would recommend to others looking.

I DONT REALLY KNOW WHERE TO START WITH THIS REVIEW. FOR THE MOST PART I BELIEVE WE (OUR FAMIY) WAS TOLD THE BEST AND THAT EVERY ONE OF MY PARENTS NEEDS COULD BE MEANT AT THE HEARTH. FOR THE FIRST 5 MONTHS THAT IS EXACTLY WHAT THEY DID. TOTALLY AMAZING!!! BUT THEN.....always NEW STAFF MOVING STAFF AROUND AND OVER WORKING THE ONES WHO ARE WORKING .THE WELLNESS STAFF ARE AMAZING THE DINING STAFF ARE SUPER FREINDLY . THE PEOPLE MAKING DECISIONS SEATING AT A DESK NOT SO AMAZING. PAPER WORK MISSING ... UPCHARGES BUT NOTHING TO BACK IT UP. THEY USE TO HAVE STAFF ON THE FLOOR WATCHING PARTICIPATING AND YOU COULD SEE THEY DID CARE.. LISTEN... THAT IS WHAT WE ALL WHAT FOR YOUR MOM AND DAD YOUR FAMILY MEMBER. WHEN WE (THE FAMILY) APPROACH THE DECISION MAKERS ITS JUST DENIAL,MAKING EXCUSES AND WE CAN FIX IT ..BUT REQUIRES YET MORE $$$$ TOTALLY UPSET WITH ALL THIS. AND YET... WHAT CAN OUR FAMILY DO WHEN CLEARLY WE NEED THEIR HELP. AND HOW MUCH IS TO MUCH WHEN NOTHING IS FREE OR PERFECT . ANSWERS ANYONE???

My Mom has been at the hearth for two years. There are still problems with medication being distributed incorrectly. The people that assist my Mom every day have been very good for the most part. The problem is that when she develops a good relationship with one of the employees, the Hearth then re-assigns the person. Elderly people do not like change. I do not understand why people have to be re-assigned when the residents like the person. This does not make me happy as it upsets my Mom. Also, a lot of time there are too few people staffed to help the residents. You need to have at least two people per floor per shift to adequately take care of the residents. The residents pay an awful lot of money to live in this facility; and, they are not getting their money's worth. The new cleaning person assigned to my Mom's floor does not clean her apartment very well. The one she had before this one was excellent. The hairdresser is a wonderful lady. She is very good with elderly people. My Mom adores her. The food is not very good ( undercooked or overcooked); and, half of the time my Mom does not get what she orders. What they have put on the menus is not at all what they serve the residents. Both of the flags out front need to be replaced. They are tattered and torn, which is a disgrace, especially to the veterans that live in the facility. My mom does not go to the activities. When she first moved in she was told that a resident would assigned to her to help her get acclimated. that never happened. I am there at least three days a week for quite a few hours each time. I see the good and the bad about the facility. For the most part, all of the staff is very good. They seem to really like my Mom, which makes me happy. For the money that Mom pays every month; she is definitely not getting what she pays for. I looked at several facilities before I moved my Mom to this facility. The amount of money was not a problem; as I was told how wonderful the facility was. It is quite a distance from my house, which is not a problem, except that she could have been closer to me and gotten the same type of care for less money at another facility. The corporate people that come in from time to time lack people skills. I am my Mom's advocate. She is very kind and accepting of the way things are at the Hearth. I am not impressed at all.