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Overall the facility is fine. A little tired in some places but located in a central easy accessible area. Staff overall was wonderful to us. Very helpful and caring. That is all of the staff, housekeepers, aids and nurses. Especially the last week and after Donna passed. I remained for about two weeks and everyone was caring and kind to me. I would return if my health and condition warranted.... Read more
Spring Hills Cherry Hill provides assisted living and memory care with a holistic approach that focuses on caring for the mind, body, and spirit. This community offers classic, elegant touches such as the crystal chandelier in the main lobby, a refined dining area, vintage-style movie theater, and a charming town center with storefronts for convenient amenities. Through the PAWS Program, pet therapy is provided to residents. This is a pet-friendly community.
Innovative technology enables caregivers to stay up-to-date on each residents’ needs, and helps caregivers to provide seamless care throughout the day. Safety sensors alert caregivers to activities such as getting out of bed and using the shower, so they can attend to resident needs swiftly. Family members can also check on their loved one remotely through this technology to see what activities they participate in, as well as any upcoming community events.
Nearby, you’ll find convenient shopping and dining options, as well as easy access to the highways, so you can easily visit nearby attractions. Barclay Farmstead, for example, is a living history museum and provides a beautiful scene.
Spring Hills Cherry Hill is an assisted living residence, which in the state of New Jersey...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
75 reviewsOut of 10
5 star
58%
4 star
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3 star
7%
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1 star
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A Place for Mom has scored Spring Hills Cherry Hill with 9 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Spring Hills Cherry Hill has 75 reviews with an average "overall experience" of 4.2 out of 5.
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Overall the facility is fine. A little tired in some places but located in a central easy accessible area. Staff overall was wonderful to us. Very helpful and caring. That is all of the staff, housekeepers, aids and nurses. Especially the last week and after Donna passed. I remained for about two weeks and everyone was caring and kind to me. I would return if my health and condition warranted.
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Response from Spring Hills Cherry Hill
April 21, 2023Dear Colin, Thank you so much for your positive review. We value your feedback and appreciate your time.
I would recommend the community to others for their loved ones. The staff and residents have been very pleasant, friendly and helpful. The community was upfront with the information we requested and there were no surprises along the way. The staff communication with the family has been very good. They are responsive to our questions and they have been proactive in reaching out when they need to let us know about our loved one.
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Response from Spring Hills Cherry Hill
December 7, 2022Dear David, Thank you so much for your review and recommendation. We hope it helps others looking for assisted living care.
Also a very nice tour with lovely staff and great facility.
Response from Spring Hills Cherry Hill
September 6, 2022Thank you for your positive review! We appreciate the time you took to leave us feedback!
My father really likes it here. He likes the people and his apartment a lot. There are a lot of turnover issues with the staff - a lot of people are quitting recently, but that has been our only complaint. Moving here changed his life and our life for the better. I would definitely recommend Spring Hills Cherry Hill.
Response from Spring Hills Cherry Hill
September 6, 2022Thank you so much for the time you took to leave us a positive review. We appreciation your feedback and recommendation.
Our family had an in person tour and the staff members were very very helpful, everyone we met with was fantastic. The facility itself was wonderful but we were just not interested in the memory care part of it - it was to smaller. However if she was able to live on the assisted living side we think it would of been a phenomenal place
Response from Spring Hills Cherry Hill
May 24, 2022Thank you so much for the positive feedback. We truly appreciate the time you took to leave us a review.
Spring Hills Cherry Hill is a very nice facility but is it really big. It is an "old"/nice hotel that was converted and we were looking for a place that was a little smaller in size for our loved one.
Response from Spring Hills Cherry Hill
April 14, 2022Thank you so much for your recent review. We value your feedback!
we toured this community and found it very nice. it was actually our second choice. it had a hotel type of feel, as in it was very big. while spring hills did offer religious services, it was not for the practice of my loved ones preference. we chose another community because this one was also further away from family.
Response from Spring Hills Cherry Hill
March 8, 2022Dear LK, Thank you so much for your feedback. We appreciate the time you took to leave us a review. We wish you and your family all the best!
I would recommend that your loved one be able to speak to the caretakers. It would be nice for the staff to be able to care for the hygiene of my loved one more frequently without having to be asked. The community is very friendly and beautifully decorated inside.
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Response from Spring Hills Cherry Hill
January 13, 2022Thank you so much for taking the time to leave us a review. We do appreciate your feedback and will share it with our team.
We had a great tour with Spring Hills Cherry Hill, the staff spent a lot of time with us answering our questions. It was a very nice place but the rooms are single rooms and we were looking for more of an apartment looking space.
Response from Spring Hills Cherry Hill
December 14, 2021Thank you so much for your kind review. We hope it helps others looking for assisted living in Cherry Hill, NJ.
This is a nice looking community, but don't expect the costs to be what they say they are. The fee starts as a flat rate, and then it goes up based on the individual's care needs. The price point compared to the competition is better, along with the community. There was several leadership staff changes right after my loved one moved in, and this lead to chaos for my loved one and myself. The people that are here now, they try to be proactive.
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Response from Spring Hills Cherry Hill
October 20, 2021Dear J.N., Thank you for the time you took to leave us a review. We appreciate your support!
I feel the community has done a good job of containing the spread of the virus. They have been conservative of their planning. Unfortunately like activities have not been available, but this is to prevent the spread of COVID. They have had some staffing issues. I don't know of any community that hasn't. There are no discounts when staffing levels aren't provided. The wait times for care has increased.
Response from Spring Hills Cherry Hill
April 27, 2021Thank you for sharing your experience and appreciating how our team has navigated such a difficult time for everyone. We will continue to try our best to provide the best possible care.
They make me feel like family!
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Response from Spring Hills Cherry Hill
February 23, 2021Thank you for the 5 Star Review! We truly value your feedback!
The community always smells fresh. We do have to make sure we are attentive of my mother's room after they clean it. Overall, the community is always spotless and they do an excellent job keeping up. The staff responds very quickly to our questions and concerns, especially regarding my mother's care. They do offer a variety of activities for the residents and they seem to have something that appeals to everyone. Spring Hills Cherry Hill is very expensive, however the quality of care and peace of mind are very high.
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Response from Spring Hills Cherry Hill
September 18, 2020Dear Marchelle, Thank you so much for sharing your positive experience with us. We do appreciate your support!
My mom has long term care insurance which helps with cost. Care services have been good. They have activities but don’t push the residents to attend. Good place, I would recommend others to go there. Food is excellent, open dining they can go any time and order off the menu. They do not have a walk in tub, only have walk in showers. My mom loves the chandeliers in the lobby.
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Response from Spring Hills Cherry Hill
February 23, 2021Dear Anonymous, Thank you so much for this kind review. We appreciate your support to help others make a decision about assisted living in Cherry Hill, NJ.
If I could give no stars I would, this place is horrible. I feel bad I put my dad here. The care is horrible, the dining room is horrible. Everything about this place is horrible. If you are looking for a place for a loved one stay away!
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Response from Spring Hills Cherry Hill
February 28, 2019Thank you for your feedback. We appreciate all reviews. Please contact our Family, Residents and Associate Concern Line at [removed].
The lobby is beautiful showcasing crystal chandeliers and a baby grand piano; however the caregivers and nursing staff are not so friendly and there is a high turnover with all. I had to move my father out of the memory care unit because his arms were bruised, feet were swollen from being on the floor all day and night and he needed to have his feet elevated at least a few hours a day or during the evening but they said, He refused. He has dementia so he needed someone to build rapport and trust. Too busy there to build rapport. I found my father soaked in urine and soiled clothing daily until I changed him. Only one caregiver was able to do so but he was very nervous there. I had to move him out as I could not continue to worry about my father having to feel nervous or agitated because the caregivers could not spend time building rapport and making him feel comfortable. Blisters from urine burning is skin, nurse did not have a thermometer to take his temp so I bought one. The monitor system they had on the wall in his room was not working, but it hung on the wall with a light on as if it were set up so when my dad fell out of bed due to a new drug that made him dizzy, he laid on the floor for over an hour without assistance. Very disturbing and stressful for me and my husband as well as my father. I moved him out and his feet are no longer swollen and the blisters have healed. The caregivers are not trained in dementia either. They are mean spirited and not the caring type that you would want to take care of your parent. It was just a paycheck to them. It was also hard to move him in, then have to move him out a year later. Be careful.
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Response from Spring Hills Cherry Hill
February 28, 2018Dear Concerned Former Resident, We are just as concerned as you are. Please contact our Resident, Family & Associate Concern Line so we can investigate this situation further at [removed].
In the beginning, the agency sent out a wonderful caregiver. She was nice she kept her appointments and did what she was supposed to and things were going great. Then for whatever reason, they stopped sending that caregiver and things went very badly very quickly.The agency either would call us to say they had no one to come out and had to cancel the appointments or they had someone scheduled to come out and an hour before they were supposed to come they would call and cancel and say they had no one. This agency is not run professionally and I would never recommend them to anyone.
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Response from Spring Hills Cherry Hill
October 14, 2017Thank you for your review. We appreciate all feedback and will discuss this concern with the team.
We were in a time crunch when we stopped by this community and the staff was kind enough to do a tour for us as they understood our position and were willing to help. I would definitely recommend taking a tour of this community.
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Response from Spring Hills Cherry Hill
October 14, 2017Thank you for your positive feedback.
Beautiful place, remodeled hotel. Offers a lot. Staff attentive and helpful. Rooms are fabulous, and all handicapped accessible. Overall cost could have been lower.
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Response from Spring Hills Cherry Hill
October 14, 2017Thank you for your feedback. We do appreciate it.
We started working with Spring Hills Home Health Care when our Father, 90 years old, fell and broke his wrist. He was in the hospital for a few days and then went to a physical rehab center to regain his strength. He lives in an assisted living facility but we thought he might need some extra help once he got back home, to “get back in the swing” of things. The team from Spring Hills has been amazing!!! They met with us explained all the services they offer and we started with the 72 hour continuous care program. They attended the discharge planning meeting at the rehab facility, they escorted Dad back to his apartment and stayed with him round the clock for the first 3 days. The staff was continually checking in with us and our Dad and nothing fell through the cracks. We would not have been able to manage the “maze” of doctors, therapists evaluations etc. without them. They have been available day and night and the level of comfort that brings cannot be measured. We highly recommend their services. Bottom line, they do what they say they are going to do and we sleep better at night knowing our Dad is being taken care of.
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Response from Spring Hills Cherry Hill
October 14, 2017Thank you for your positive feedback! We appreciate the time you spent to leave us a such a detailed review.
See what the neighborhood has to offer and what’s nearby:
Spring Hills Cherry Hill offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Spring Hills Cherry Hill 9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (856) 874-7700 to reach a resident at Spring Hills Cherry Hill.
To reach a resident at Spring Hills Cherry Hill call: (856) 874-7700
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.