Spring Hills Cherry Hill

This is a nice looking community, but don't expect the costs to be what they say they are. The fee starts as a flat rate, and then it goes up based on the individual's care needs. The price point compared to the competition is better, along with the community. There was several leadership staff changes right after my loved one moved in, and this lead to chaos for my loved one and myself. The people that are here now, they try to be proactive.

I feel the community has done a good job of containing the spread of the virus. They have been conservative of their planning. Unfortunately like activities have not been available, but this is to prevent the spread of COVID. They have had some staffing issues. I don't know of any community that hasn't. There are no discounts when staffing levels aren't provided. The wait times for care has increased.

They make me feel like family!

The community always smells fresh. We do have to make sure we are attentive of my mother's room after they clean it. Overall, the community is always spotless and they do an excellent job keeping up. The staff responds very quickly to our questions and concerns, especially regarding my mother's care. They do offer a variety of activities for the residents and they seem to have something that appeals to everyone. Spring Hills Cherry Hill is very expensive, however the quality of care and peace of mind are very high.

My mom has long term care insurance which helps with cost. Care services have been good. They have activities but don’t push the residents to attend. Good place, I would recommend others to go there. Food is excellent, open dining they can go any time and order off the menu. They do not have a walk in tub, only have walk in showers. My mom loves the chandeliers in the lobby.

If I could give no stars I would, this place is horrible. I feel bad I put my dad here. The care is horrible, the dining room is horrible. Everything about this place is horrible. If you are looking for a place for a loved one stay away!

The lobby is beautiful showcasing crystal chandeliers and a baby grand piano; however the caregivers and nursing staff are not so friendly and there is a high turnover with all. I had to move my father out of the memory care unit because his arms were bruised, feet were swollen from being on the floor all day and night and he needed to have his feet elevated at least a few hours a day or during the evening but they said, He refused. He has dementia so he needed someone to build rapport and trust. Too busy there to build rapport. I found my father soaked in urine and soiled clothing daily until I changed him. Only one caregiver was able to do so but he was very nervous there. I had to move him out as I could not continue to worry about my father having to feel nervous or agitated because the caregivers could not spend time building rapport and making him feel comfortable. Blisters from urine burning is skin, nurse did not have a thermometer to take his temp so I bought one. The monitor system they had on the wall in his room was not working, but it hung on the wall with a light on as if it were set up so when my dad fell out of bed due to a new drug that made him dizzy, he laid on the floor for over an hour without assistance. Very disturbing and stressful for me and my husband as well as my father. I moved him out and his feet are no longer swollen and the blisters have healed. The caregivers are not trained in dementia either. They are mean spirited and not the caring type that you would want to take care of your parent. It was just a paycheck to them. It was also hard to move him in, then have to move him out a year later. Be careful.

In the beginning, the agency sent out a wonderful caregiver. She was nice she kept her appointments and did what she was supposed to and things were going great. Then for whatever reason, they stopped sending that caregiver and things went very badly very quickly.The agency either would call us to say they had no one to come out and had to cancel the appointments or they had someone scheduled to come out and an hour before they were supposed to come they would call and cancel and say they had no one. This agency is not run professionally and I would never recommend them to anyone.

We were in a time crunch when we stopped by this community and the staff was kind enough to do a tour for us as they understood our position and were willing to help. I would definitely recommend taking a tour of this community.

Beautiful place, remodeled hotel. Offers a lot. Staff attentive and helpful. Rooms are fabulous, and all handicapped accessible. Overall cost could have been lower.

We started working with Spring Hills Home Health Care when our Father, 90 years old, fell and broke his wrist. He was in the hospital for a few days and then went to a physical rehab center to regain his strength. He lives in an assisted living facility but we thought he might need some extra help once he got back home, to “get back in the swing” of things. The team from Spring Hills has been amazing!!! They met with us explained all the services they offer and we started with the 72 hour continuous care program. They attended the discharge planning meeting at the rehab facility, they escorted Dad back to his apartment and stayed with him round the clock for the first 3 days. The staff was continually checking in with us and our Dad and nothing fell through the cracks. We would not have been able to manage the “maze” of doctors, therapists evaluations etc. without them. They have been available day and night and the level of comfort that brings cannot be measured. We highly recommend their services. Bottom line, they do what they say they are going to do and we sleep better at night knowing our Dad is being taken care of.

I thought the staff did a great job presenting this community to my father and I for possible living arrangements for him. They where on time to our appointment and made sure to answer any questions we had for them. They even offered us to try one of there meals they had to offer. I would defiantly recommend it to anyone it was just not the right location for us in the end decision.

My father is doing pretty well since his move to this community. However there is room for improvement in this community. They have over promised some things that they have not followed through with. I will say the personal care they provide needs improvement. The staff is good, but they do fall short in some areas. Nothing is perfect. I would recommend the assisted living portion of this community, but not the memory care.

I had a nightmare experience with this home care agency. I was not expressed with the quality of care givers they sent me. They did not wanna work. When I asked one of the care givers to tidy up the restroom a little bit, she rose to her feet, and called the agency. They then called me to inform me that she is not allowed to do that. Which I think is ridiculous. Some of my appliances were broken by the caregivers. I had a horrible experience with this home care agency.

You were so helpful to my father. The folks at Spring Hills were really great. My brother and I truly appreciate every time they did for my dad while he was there.

The best part about Spring Hills is the level of activity available to the residents. They are very engaging and it’s the reason why we chose the community. The parties and food is great as well!

We had an okay tour of this community. Everything went well, and the staff was kind. The community looked nice from what we saw. I just didn't feel it was the right for us, but our tour went well overall.

In a nutshell, the best place for mom and dad 1. No complaints with staff. Everyone is king and considerate. There are an incredible amount of activities scheduled for each day, and the staff encourages participation. 2. Facility is always immaculate, and grounds and suites are kept in great condition. 3. Mom needs no medical care, but dad is dependent on medical services. A few glitches (specifically with 3rd party pharmacy) but most of the nursing care is excellent.

Beautiful, clean facility. Everyone we talked to during our tour was informative, caring and courteous. I was very impressed.

Spring Hills is very well run and operated! The staff is very knowledgeable, passionate, and patient and is dedicated to the well-being of the residents. My mother has been living here. For 6 weeks, she has improved in a short time physically, mentally and socially. We have made the absolute best choice!! Would highly recommend spring hills!!