Silver Creek

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Very nice and the apartments have all been updated. Has in-house nurses.

The staff didn't clean up glass in my loved one's room. There were shampoo, and other toiletries all over the place. What we were told by the marketing team didn't happen. I was unhappy with Silver Creek. I would never put my loved one in the community again. I'm not sure how the staff weren't paying attention to my loved one. The food was all carbs.

Keep in mind this is based on our experience at Silver Creek during Covid times. I would not recommend the memory section at all. These are certainly the easiest people to treat unkindly, because they don't remember a lot and it's hard to believe what they're saying. My loved one started out in the assisted living section, and they set up everything in her room for her, and she would talk to me about the pictures she loved so much. Then she was moved to the memory care section, where they never bothered to put up her pictures. Nothing was on the wall where it belonged, which I did not know until I went in there after she had died. It was horrendous. The people I talked to in general were friendly, but not so much the staff on her floor in the memory ward. I did not have a good time trying to call and talk to her there. I just think they do a poor job in the memory ward. I never really got to go in to see her, so I'm not sure about the care she was receiving. She fell numerous times. The only visits allowed were once every 1-2 weeks for about half an hour in a room near the door. So I didn't get so anybody interact with her, or things of that sort.

I had a wonderful experience here. [name removed] called me and said this apartment was available so I came and toured it and I really liked it. I also met 3 of the ladies who live here and thought I could really love it here so this is the place we chose. I do think that they need more activities such as arts and crafts, they have more activities for the memory care side rather than independent living. They have a magnificent chef, the food was very good. He really went above and beyond for every meal. They had a great breakfast. I would say this is the best facility in Saint Augustine. All of the staff members were amazing to work with.

We chose this community because of the location, it was closest to my residence. The room size was very small. The food was not that great. I would recommend this facility to a friend or family member.

Had a wonderful experience here. The place was always clean and the staff was very attentive. It was the perfect place for our family members. The care was exactly what we needed as well and they did a very good job. The activities were amazing as well.

My mother began on the assisted living side and she was a bit disappointed with the few activities however, the rooms were a nice size and staff were nice. She was in the assisted living side for 1 1/2 years. Once her memory failed, we moved her to the memory care unit. At this time, she was able to dress herself, feed herself, bath herself and she walked with a walker. I hired outside individuals to be with her every day to keep her company until COVID-19 hit and no one was allowed in the facility. Within 2 months, my mother could not talk on the phone and I asked if she was being drugged. I later found a bill where they ordered her schizophrenia medicine without my approval. She was diagnosed with extreme dehydration. She was confined to a wheelchair and the staff was feeding her as she was unable to. They requested that I call in Hospice. I called an ambulance instead. She was in ICU for 5 days and the hospital for a total of 2 weeks when she recovered. Needless to say, I transferred her to another facility and she is doing well there. Stay away from the memory care! Remember, if you are only needing independent or assisted living right now, you may need memory care later- find another facility that provides both. Don't take a chance.

Couldn’t get a sense of activities during the day. I didn’t witness anything going on for the residents the afternoon I was there. Facility is beautiful

Silver Creek could not have been more accommodating and understanding as we transitioned my mom into what was a much-too-short stay. Would recommend this facility for care, comforts and value...with great leaders and staff.

The first thing about Silver Creek you appreciate is the cooperation extended to you and your family in getting the assessment done and making sure things are set-up and running. Yes, there will be a lot of adjustments from your end, for your loved one, and also for facility staff but the key is to keep the communication flowing and the staff at Silver Creek -- starting with [name removed] the director -- all are very resident-centric and are willing to make time to address any questions or concerns. Patience is indeed a virtue however there really is a team approach at Silver Creek which gives you great peace of mind. Surrounding the care and services is the environment, and for that I could not think of a better place -- it's clean, there's plenty to do every day and there's a range of menu options all to keep boredom at bay. My family was very grateful for my mother's stay at SC, and our only regret is that she did not have more time there.