Serenity House I

Total monthly costs depend on room type, select services, and the level of care needed.

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Staffing & ancillary services

Transportation & parking

Pets

Common areas

Recreational areas

Services

Memory care services

Primary language spoken by staff

My father suffers from Alzheimer's and we chose to place at Serenity House. One of the main reasons we could not care for him at home anymore was because he would be awake most of the evening and wander about the house. When we spoke with [Name removed] and the caretakers at Serenity House, we were assured that they were able to deal with this behavior and had much experience with Alzheimer's patients. We were told there was a door chime on my father's bedroom and that the overnight staff would be alerted that he was out of his room. The first week my dad was there, we got a call from Serenity House saying my father couldn't stay in that home because he kept wandering into the rooms of other residents. This was upsetting and confusing because we had been open about this, and assured by the staff that they could deal with this. A few days later, my mom went to visit my dad and was told he was moving that day to another house way across town. This was very upsetting to my mother and not a decision that was in the family's best interest. I called[Name removed] and had to speak with him at length. After that conversation he said they would find a home for my dad closer to us. At the new home there were continuing problems. The staff were very kind and caring, but did not seem to know how to re-direct a person with Alzheimer's. Then one day [Name removed] called me and was very rude. He was upset about an incident that I was not aware of and he did not take time to explain. He interrupted me constantly and was very condesending. During that conversation, it was apparent that he did not have all the information and I had to correct him several times, as did the other staff that was on the line. I've never been treated so rudely and unprofessionally and am appalled that my mother was paying $4.600 a month for us to be treated like this. There are several other incidents that I won't take the time to write down. Serenity House seems to take good care of elderly patients, but in my experience the staff were not trained or experienced in Alzheimer's/memory care. I would not recommend them for these types of conditions.

Unfortunately my loved one was only here a short time, but from my tour and the work we did getting her moved in I was very impressed by what I saw here. The owner and his administrators are all wonderful, friendly people. Sonya, one of the administrators, helped me work up a personalized care plan for my loved one that I was very excited to see in action. The owner, Mike, is a physical therapist and really places a lot of emphasis on a rigorous fitness program for the residents. He really took a personal interest in my loved one, her needs, and how his facility could best assist her. Since this is a smaller residential community all of the residents get a lot of individual care and attention. The only negative I can think of is that my loved ones personal bedroom was on the smaller side.

Serenity House seemed like a nice place overall, but unfortunately it didn't end up being a good fit for Mom. I wish they had been a bit more thorough with their assessment, as initially they thought they could handle her but they told us we would need to find somewhere else only a few days after moving her in. For those whose care needs do meet what they are able to provide I'm sure they would do an excellent job, however.

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