Savannah Grand of Bossier City

My Dad escaped the first night from memory care. He was found wet, cold and bruised down the road!!!!Then his cell phone disappeared. I went to visit him and he was severely dehydrated and septic! No one told me he wasn't doing well! When I got there the aid said yeah he hasn't eaten in a while!!!!

The staff talked a really really good game, but they could not follow through with their promises. We are still waiting for our refund after our loved ones passing and they keep giving me the run around saying they have sent it off but it has been weeks. A lot of inconsistencies. The house keeping was not the best, our loved ones belongings when we would come to visit were caked with dust. The staff did their best and the care our loved ones absolutely needed she got, but at times when she would ask for water or help the staff would just walk right on by. We do know they are understaffed like all other nursing homes.

I paid first months rent and deposit. I signed a contract in December. An apartment was not available at this time in December. Christmas came and no space for my loved one. January comes and we get a pro rated bill? My loved one never moved in until after this. I had made several calls unreturned and eventually came into the business office to discuss this. After numerous attempts, I finally was able to talk with the Business Manger at this location. She stated the bill "was in the contract". I did not understand how we could be billed and she said "I'm not gonna argue with you about it". She was very disrespectful, completely inappropriate and unprofessional. All because I said I didn't understand how they could bill me this pro rated amount. Now every time I come to visit my loved one, I get the cold shoulder and a lot of negative energy during my visits from upper management. The staff providing direct care with my loved one are amazing. They make this tough transition easier on us as well as her. We greatly appreciate their constant efforts.

They take really good care of your loved one at this community. it is always clean and always smells good, The staff are really nice. I have nothing negative at all to say about them. This is the fourth community my loved one has been in and by far the best.

I really like being here. I feel so comfortable, safe, and secure. The attendants are all so patient and kind and helpful. My thanks to everyone for this.

The community is short-staffed, especially on the nights and weekends. I would recommend this community to others based on my experience.

Food is good and the care is good. I love the girls here.

They have done so well with support for my parents. They are happy

My favorite part of the community are my friends and all the fun we have

We love sitting on the porch together and having fun

My mom is doing so well with the care and attention

Nice homey community with very friendly staff.

The staff have been very friendly and helpful towards our family especially during this past year with the pandemic. The director has always been personally involved with any issues or problems we have had. The improvement we have spoke to the director that would help, is just the internal communication with the staff members.