Brookdale Shreveport

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Our family first did a virtual tour and then an in person tour and it was a great experience. We were very pleased with them and the facility itself. However we do think that the location was a detractor, and Brookdale did not have availability when we needed it.

We had a nice tour. The community was very nice and it was a newer facility. It just didnt fit our needs.

Prior to the pandemic the community had bingo and other activities. I was quoted a price for my loved one's care. The community added additional charges, and feel the community didn't explain the a la carte process. Brookdale Shreveport said they could accommodate giving medications and other items. They said that my loved one could be removed easily, and it was a huge issue to get my loved one off of some of the services. None of this was explained to me initially. I felt that this was uncomfortable for me to hear that it wasn't as complicated as the community stated to me. I feel that the community wanted to just charge money for the extras of care. The billing is horrible. There is a basic service rate, and then additional personal service rate for the additional care items. I wanted an itemized bill and it took corporate forever to give this to me. They told me that the program they use for billing doesn't break out by itemized billing.

We chose this facility at the time for the location, it is very close and convenient to the hospital and doctors offices that she has to use. They do have a shuttle that takes her to and from doctors appointments but it only runs certain days of the week. I really enjoy the director here she has been very helpful to us. We are having some issues with billing and we are having a hard time with communication, but I do know that they are very busy. I do think they need to itemize and tell you what the charge is for on personal service rates for on their billing because I am having a hard time getting an answer from anyone. Overall, I am happy with her care here and I would recommend this facility.

My mom is in memory care. It is a great place. As for the food they need more fruits and vegetables and fewer fats. They need more help to manage the residents. The room size is adequate. The halls are long. It takes a great effort to get through o the staff. We are glad that my mom is there it is nice that she can have her own belonging there in her room. We love the activities director. We like the special care that the caregivers give to the residents.

Very nice facility. Employees were friendly. They were more expensive than the other ones. But really the living areas being studio style just wouldn’t work for my parents. We will need a separate sleeping area.

Brookdale in. Shreveport was great and my brother only went through a month of respite until his wife recovered from cancer surgery. She moved back home and brother [name removed] moved into a memory care unit near their home in AR. Thank you for your help.

all of the staff seemed very friendly, rooms were clean a no offending smells. rooms were very nice and roomy, prices were reasonable although there was a $1700 committment fee if you wanted to be placed on waiting list.

My parents are here currently and everything is going real well. They’ve adapted well and the people are very nice and attentive. We’re very happy with it. They’ve been very helpful and knowledgeable and taking really good care of them. The facility is very nice cleanliness wise; they do a very good job. Everything about it so far has been better than I expected. My sister has eaten there and my parents are very pleased with it. Each meal they have a set menu but if you want something else, there’s a separate menu that you can order from for any meal. There’s a pretty good variety of stuff. They print out a sheet with 5 or 6 activities every day, like religious services, music twice a week, bingo, word and mind games, and there’s quite a few things to participate in. I would recommend them. When I went on the original tour, the lady that took me around took me to visit with the people that work there and introduced me to them individually. They really made an effort to get you to meet everyone.

Things have been going very well for mom since moving here. She has made new friends and is staying busy with the activities and social events they offer. She is quite comfortable in her new apartment. The community has been clean and well cared for every time we have been there. Mom likes the food good portions and tastes good.