Rosewood Village at Hollymead Town Center

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18 Reviews

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  A Place For Mom

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  SeniorAdvisor.com

I have nothing but good things to say about Rosewood Village at Hollymead Town Center. We chose this community because they are one of a kind. They go out of their way for everybody. The room sizes are very decent, especially for the cost. The food is terrific, they do have a chef that prepares the meals. They are also good about accommodating things if you don't like what is on the menu. My favorite part about the community would be how welcoming and caring all of the staff members are here. It is heartfelt and not fake.

I don't recommend Rosewood Village at Hollymead. My father fell and broke both hips in this facility when exiting the showers. While slips can happen it's important to understand my father yelled for help for over 45 minutes naked and in the splits position and even when help came they couldn't help him up and had to call the squad. Rosewood then called me to say he fell was in some pain, but was okay just going to the ER as a precaution though he broke both hips and died briefly during surgery from the trauma. The accident was in February mid-day and took till May before Rosewood would provide a copy of the accident report as every time I asked they said he signed a night waiver so they wouldn't check on him even though it was during the day. When I came to the facility to get some personal belongings days after I also found script bottles openly displayed for fluid pills and random pills laying around which is odd as my father didn't handle his meds only Rosewood did and we paid for that service. When they were asked they had no comment. Ask yourself if everything was on the up-and-up with Rosewood would they wait till [date removed] to provide an accident report from an accident on [date removed] that was asked for days after the incident happened and then over-and-over for months. After months of dealing with Rosewood and even asking for some financial consideration on the rent as I had to pay for two care facilities now, they simply referred to the night waiver as a security blanket and said there policy is only to waive laundry & meds after a couple of weeks which also took them months to do. After getting nowhere I had to find a new residence for my father as well as creating public awareness about the issues we encountered.

The staff at this community did a nice job with our tour showing us around and answering our questions. The memory care did not seem to be a very active, kind of drab and I did not think my mother-in-law would have enough to do here. We were also concerned about the option of bringing in her own personal caregiver as well. In the end, we felt that my mother-in-law would be better off in Arizona so that she could be close to us.