Rosewood Assisted Living & Memory Care

Unfortunately., they cannot keep staff as my assumption is they don’t pay enough and whe.n employees leave shock is frequently then other staff have to do two jobs When the ‘schmoozer’ who will not be named brings on new families and their loved ones in to sell them the place they get temporary staff for the dining area for the ‘free’ lunch The food is not nutritious or fresh and the good folks who do work with the residents work very hard One resident fir laundry returned to her room at midnight I will try and reach corporate Legacy CEOs As I am sure those fat cats are racking in the big bucks

It's been favorable overall, but we do have a few areas of concern. The care is good except for medications - they have made errors in ordering medication as well in as administering it ,which is not acceptable. So the nursing staff needs some improvement. But the staff in general are workable when you come to them with concerns, and we're making some progress. And the cleanliness and décor of the facility are good.

Give it a try but be present and involved as your loved one needs an advocate.

The friendliness of the staff members and care services were excellent. The activities are really good, everyone is always kept busy and interacting with each other. Based on our experience so far we would recommend this community to other families.

When we first toured Rosewood Assisted Living we were very impressed, and the staff members we had met with were very helpful and friendly. We just felt that it was going to be the right fit for our loved one.

What we heard in the sales pitch was very much in line in our expectations for my loved ones. in an assisted living community. As a result of COVID, ultimately the community was not able to sustain their promises of proper care, activities, and their management staff had several change ups. The corporate group had to visit this community several times, at least one formal complaint to the State Agency while my loved ones were in the community. We left there when we couldn't come to an agreement with the operating director, to meet the level of expectations for care for our loved ones.

[name removed] was absolutely amazing. She was so caring, genuine, understanding and responsive. This facility seems to meet my needs in every way. Every staff member I have met so far has been very friendly. I am looking forward to partnering with them to provide the best care possible for my dad! Thank you thank you thank you!

Rosewood is very clean and nice. The people are very slow to get the help I need. When I ring the button for assistance, the staff don't get to me in time. The room is ok for me. The food is ok, and they are delivering meals to our rooms. The food is sometimes lacking, and sometimes you go away hungry. It would nice to have the aides pick up the trash on the tables. My wastebasket is across the room, and I can't reach it. Then the trash takes up room on my table. I think the aides are pushed too fast. I think the system could be done better. You push a button for an aide to assist you with your needs, then an aide will come in to see what you need. Then this aide will go away, and won't assist you with being able to go to the bathroom or whatever your needs are. They say that I will get someone to come assist you with it. It then takes another 15-40 minutes for another aide to come back and assist us with our needs. This is a total waste of time. I feel the first aide to come check on you, should be able to provide you what you need. There is no need for this additional step.