Rosewood Assisted Living & Memory Care

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

What we heard in the sales pitch was very much in line in our expectations for my loved ones. in an assisted living community. As a result of COVID, ultimately the community was not able to sustain their promises of proper care, activities, and their management staff had several change ups. The corporate group had to visit this community several times, at least one formal complaint to the State Agency while my loved ones were in the community. We left there when we couldn't come to an agreement with the operating director, to meet the level of expectations for care for our loved ones.

[name removed] was very friendly to work with. The staff was very friendly. The room was not adequate for my loved one, they felt it was too small for them.

[name removed] was absolutely amazing. She was so caring, genuine, understanding and responsive. This facility seems to meet my needs in every way. Every staff member I have met so far has been very friendly. I am looking forward to partnering with them to provide the best care possible for my dad! Thank you thank you thank you!

Rosewood is very clean and nice. The people are very slow to get the help I need. When I ring the button for assistance, the staff don't get to me in time. The room is ok for me. The food is ok, and they are delivering meals to our rooms. The food is sometimes lacking, and sometimes you go away hungry. It would nice to have the aides pick up the trash on the tables. My wastebasket is across the room, and I can't reach it. Then the trash takes up room on my table. I think the aides are pushed too fast. I think the system could be done better. You push a button for an aide to assist you with your needs, then an aide will come in to see what you need. Then this aide will go away, and won't assist you with being able to go to the bathroom or whatever your needs are. They say that I will get someone to come assist you with it. It then takes another 15-40 minutes for another aide to come back and assist us with our needs. This is a total waste of time. I feel the first aide to come check on you, should be able to provide you what you need. There is no need for this additional step.

Rosewood's facility is small enough to be secure for the residents, but doesn't feel small with its large rooms and open spaces. The activities staff communicates regularly on daily activities and sends pictures. The facilities director, [name removed], is communicative and will answer questions and resolve issues quickly. And I am so glad the hairdresser is able to come in and give my mother the extra pampering she deserves.

Thanks for being there for my mother, [name removd], five years!

My family and I have been very pleased with the care and safety that our Mom, [name removed] has been receiving. The communication has been good and we feel Mom has been handled fine. So glad things are slowly getting back to normal and that [name removed] is allowed back in to do her fine work!

For the past eight years, our ninety-six year old mother has been a resident of Rosewood. We have been happy with her care and the facility. The move from assisted to the Memory Care unit was very smooth. We are appreciative of all the extra care from the wonderful staff.

I visited Rosewood a long time ago well before the pandemic hit. I also visited other facilities but one place, Rosewood, was always number one on my list. It was a very very difficult decision to make to move Dad. It still is very emotional to see him on our visits. But, I have comfort in knowing that he is in a friendly, loving, safe and secure place with professionals that can help him. From day one [name removed] has helped us with any and every need that we have had. And the rest of the staff has been very accommodating as well from [name removed] setting up his Alexa to [name removed] helping with visitations and Shellie being attentive to his medicine and medical needs. I appreciate having Rosewood staff on my Dad’s team.

My Dad is a resident at Rosewood. [name removed] has been very helpful and accessible. I appreciate [name removed] patience and understanding. She really goes above and beyond. During the current Covid crisis, she has performed way beyond what I’m sure was previously her scope of responsibility. We need more people like her. [name removed] is gracious and kind. I feel more at ease knowing that she is involved and managing/directing past her title.