River Oaks Assisted Living & Memory Care

My loved one moved from assisted living at a different facility to memory care here at River Oaks. As a fairly independent resident without a lot of care needs, there are a lot more limitations in memory care than he's used to. And they're not quite up to giving someone like that care that's targeted towards someone like him. The other memory care residents aren't cognitively able to interact with him very much, so it's been hard. But he's a compulsive walker and is able to safely walk the halls in the memory care unit. And the people there are very nice.

Everyone has been very friendly and attentive. I do know they have had a turnover in the nursing position and have not heard if a new nurse has been hired. Staffing is an issue all over.

Love the activities. Love the community. Warm hearts are here.

Good experience with care. Good food. Really pleased with staff.

Great experience. People are really nice.

It's all been great! I love doing all the activities.

Love this place. Good people, food and staff here.

Staff is great. Community and salon are nice.

Love activities, food, and staff.

Very nice place. Workers are kind, pleasant, and helpful.

River Oaks was my Grandmother's home for about 8 years. If your loved one is independent; if they are able to speak up for themselves when medication is late; if they can skip a meal here or there because their meal wasn't delivered; if you have cameras in the room to monitor and save recordings; if your expectations aren't too high; if you expect only some of the care plan expectations to be followed; if 24 hour nurse means by phone is acceptable; if long delays or no response from their call button is okay, then River Oaks might be for you. You might wonder why we stayed. Grandmother liked her large room, her huge closet, her friends there, playing Bridge, and she simply didn't want to have to move. Most of the permanent caregivers were kind and helpful. It's difficult to rate this facility because of director changing every 9 to 12 months. Each change led to the hope of seeing improvements. River Oaks is by far not the worst place to live, nor is it the best. No place is perfect.

The day to day staff were absolutely wonderful, amazing and they were so caring to the residents and our loved one there. However we had major issues when it came to the upper management. Our loved one had money stolen out of their room and when we brought it up to the director all we got was attitude, no apology or no solution to help fix the problem. We were also told our loved ones cable would be set up a day after move-in, however it took almost a week and when we asked what was the issue all we seemed to get were excuses.

I'm an [age removed] woman with dementia, and I do not like living at River Oaks. They drag me out of bed at 6am from a sound sleep, even though I desperately need to rest. My motor skills and continence started declining after only ten days at this facility, and after 30 days I was found unresponsive, unable to speak or sit up. The staff did nothing about this, but my daughter was able to hydrate me and keep me out of the hospital that time. We met with Regional-Level directors about the poor care I was getting, but a month later, I was again dehydrated, potassium-depleted, sleep-deprived and unresponsive. I spent my longest stay in the hospital yet, and then have to go to rehab for a couple of weeks because my health has been so compromised. All of this could have been avoided if I were only under a beneficial wellness plan of rest and a balanced diet. Do not trust River Oaks with your well-being. They do not care.