Rittenhouse Village at Lehigh Valley

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It is a very nice community with nice accommodations. They are affordable one bedroom rooms. Some of the activities available are off site visits, library, outside music, and more are available for the residents to participate in.

We actually came here a few times, and it was one of our top choices. It was a nice facility, with a nice dining area. There seemed to be lots of staff, and we met with a few of them. We chose a different community, but if we end up moving our loved one, Rittenhouse Village is still top of mind.

Facility was modern, like living in a hotel. [Name removed] the coordinator was extremely helpful and pleasant. Menu is posted 3 months in advance. In addition to monthly payment there is a one time “community fee” that was agreed to be broken into 3 payments instead of the usual one payment.

My sister and I enjoyed this tour. The facility was clean, the rooms are all being renovated which was really nice to see. We enjoyed the fact that we saw a lot of the residents out and about, playing bingo and word games. The staff was very friendly. It was a very upbeat community and we enjoyed that the most. [Name removed] did a great job answering all of our questions and giving us the tour.

Excellent place for your loved one. Care is amazing. People were amazing. Could not ask for a better place for my father to call home!

Wonderful, bright, clean. Staff is amazing! Call bells are answered immediately. I cannot say enough about how happy we are to have found this place for my father! Fyi...new director, new ownership. Dont let the past reviews stop you from checking this place out. You will not be sorry.

The State of PA officially revoked their license last week due to excessive inspection violations and [Removed] which resulted in loss of life when a resident in memory care went missing. This is all verifiable by looking at DHS records and searching news articles online regarding Woodland Terrace. Ironically, they are currently remodeling which certainly says so much about priorities. There is rarely a nurse on duty and call bells go unanswered for 30 minutes plus on a regular basis. They are great at marketing their product but the actual care of the residents is deplorable. The minimal staff is overworked and under trained. We are hopeful the State follows through with this decision. Management has been told repeatedly about outrageous conditions but they chose to ignore it. This goes all the way to the top which is Woodbine Group. Shameful!

The tours are nice and the place shows well. However, there are many serious problems here. The State of PA currently has them under a PROVISIONAL license due to multiple inspection violations. You can verify this online as it is public info. There are frequent medication mistakes. There is a very serious issue which is covered on going in the news currently where one of the residents in the memory care unit went missing on the overnight shift a month ago. Sadly this had a tragic ending and is still being investigated. They are extremely understaffed and there is a constant turnover. Even the food quality and service has deteriorated. Residents sit for long periods of time waiting for their meals which are served by the same staff who serve as care givers and med techs. (There is no separate dining room staff). The staff is overworked and complain frequently in front of the residents. New ownership and management in 2016 with lots of promises but no follow through.

A resident has been missing from this place for several days, which has been covered by local news agencies. There is a constant roll over of staff, problems with medication errors, unanswered call bells, unclean conditions and overall care. Residents sit in the dining room for long periods of time with no service. The care givers also serve the meals, set up and clean up the dining room, leaving no one staffing the residents' floors during this time. Management attempts to comply with only minimum requirements and does not address issues even when brought to their attention. These residents deserve much better care! [removed]

This place went under new management last year with lots of promises made for improvement. It has gone the opposite direction. Staffing is horrendous. Most times they do not meet minimum requirements and residents' needs go ignored, such as meals forgotten, broken a.c. units, filthy conditions, meds administered incorrectly. The turnover in staff was bad before but is even worse now. Upper management ignores family requests and concerns and takes no accountability for the sub par conditions. They throw great holiday parties & give great tours which is all marketing but there is much hidden behind the scenes. Dining conditions are awful. Residents sit for over an hour frequently before getting service. This is mostly due to staffing issue again because the actual caregivers come off the floor to serve the meals. The quality of the food has decreased as well. They serve the same thing over & over with a lot of pre-made food. Staff is sullen and overworked; many working double shifts on a regular basis. Such a shame as the place has a pretty setting and so much potential but they just cannot get it right, do not acknowledge the mistakes and the residents suffer the consequences. Several have moved out recently.

Woodland Terrace at The Oaks is a beautiful place. The place ended up not being a good fit for my wife. She needed more than assisted living care. The staff there did not seem to have the structure and experience to deal with the issues at hand. There were no complaints regarding the meals. It is a clean environment but not a good fit.

I looked into this community to explore care options for my father. Unfortunately they were not able to provide the level of care my father needed, but I had a nice tour. From what I saw everything was nice, and clean. The lobby area was very well maintained. This is a nice looking community.

It is still a work in progress for my father in the memory care portion of this community. However my mother is doing wonderful in the assisted living portion. I'am pleased with my mother living in the assisted living. She gets the freedom to go to see my father whenever she wants too. The staff is very friendly, and have been helpful when needed. The meals are very good, and she has gotten involved in the activities they offer. It is a smaller community compared to others, but the assisted living portion of this community is great. I would recommend this assisted living side of this community at this moment.

It is still a work in progress for my parents with their move to this community. My parents may need more care than they are able to provide. I'am not sure if this is the right for them, and their needs. I really like the people in this community, but there is room for improvement. I'am not satisfied with the care they are providing my parents with. The administration seems to listen to my concerns, but when it comes down to the problem getting fixed, it doesn't happen. I do not want to address a problem every time I visit my parents. They do provide great activities for the residents. However my parents move to this community has not provided me with a peace of mind I hoped for.

We had prior knowledge of this community because both my wife's parents stayed here previously. The dining room is beautiful and varied with great food choices, many rooms have good views, staff lets Mom know when meals and activities are held. The sales staff was great as are the help. First floor has all the activities and dining. Residents live mostly on the second and third floors. They even have a house dog for everyone's enjoyment. The staff has been extremely friendly and comforting. My Mom has fared better than I thought she might, mainly because everyone is so nice. Mom gets rehab and doctor visits there which is nice.

My wife went into Woodland Terrace at the Oaks on June 29 2017. With the holiday and mishandled paperwork from her doctor, it has been difficult to get insurance approval (no fault of Woodland).

Since I had moved my mother into this community I have no complaints of how things are going for her. The staff are friendly and make sure to accommodate her needs at the best of there ability. She has had no complaints about the meals and enjoys participating in activities from time to time with the other residents. Overall we are happy and would recommend it to anyone.

This is a beautiful community. The person that took us on tour was friendly and they offer some nice amenities. This community, however was a little more expensive than what we were looking for.

I had an okay tour of this community. I was not very impressed overall, and the things I read about this community online. were not very flattering. I did not feel this was going to be a good fit for my mother, and her needs.

My Mother was there for about maybe 2weeks and then we took her to the hospital. I was referred to Woodland Terrace by A Place for Mom Website. The place was very friendly, but we didn't get the quality care I was expecting. They forgot to take my Mother to diner. She made herself some chicken broth that night! They lost her compression stockings. Her legs we so swollen and they had her in a wheelchair instead of elevating her feet in bed. Didn't clean her up after she threw up all over herself! I was very disappointed with the care she was given and for the price! We moved her out asap! [Removed]