Whitehall Manor

Horribly unsafe and questionable! The owner called and told me if I didn’t pick my mom up immediately she would be placed on the curb. When I Finns her in a common room on the floor, she was half naked, covered in bruises, and her pants were soiled. I requested copies of her records, as per power of attorney they should have let me view them but staff refused. Please do not send your loved ones here!

Unprofessional staff and owner! My mom was placed here and I found her on the floor in a common room soiled, half naked, and covered in bruises. The owner told me if I didn’t take her immediately they would place her on the curb. I proceed POA documentation and they refused to let me review her records! PLEASE DO NOT SEND YOUR LOVED ONES HERE!

Most of the staff hates their job and it shows in the care and treatment of residents. This is not my opinion, but direct from staff members. My family member has lived there for more than a year and yet to receive a shower, even though during our tour we were ensured they could accommodate showering needs. At the most it's quick once over with a wet towel and done. Breakfast is at 8am-10am and once again the meal was missed due to not having the resident ready until 10:30. This happens at least once a week. We have been seeking other facilities that can supply the level of care needed and promised. I cannot give too great of a review for fear of revealing who my loved one is. In the past when we have complained to management my loved one suffered retribution from the staff because of it. By the way, inspections and fire drills are a joke as prior notice is given when such things occur. During fire drills many residents are not even taken from their rooms as it would be too much trouble.