Whitehall Manor

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Our time there was during the pandemic. The menu looked very good. The activities list was great! The value was reasonably good. I would comfortable to put your loved one if I had too. The pandemic made it difficult due to us not being able to get into the community. They allowed us window visits, but it was hard to see what was going on.

The staff is very friendly and the owner is very helpful and wonderful. Communication could be better between the staff and me. I would like to be kept more in the loop. I would recommend this community to others based on my experience.

All interactions were wonderful with the community. Due to the pandemic restrictions, I was unable to see my loved one in person. The staff were receptive to me calling and checking on my loved one.

The staff was very nice and helpful. I would have liked an easier way to communicate with the staff. I would definitely recommend this community to others

Better communication/updates needed. We cannot rely on information provided from the patient as it is not always accurate.

Whitehall Manor facility is a very aesthetically pleasing facility/community upon arrival. The foyer, dining area and Florida rooms help make one feel as living in a resort community. The individual living quarters are sufficient in size. Staff have been wonderful to our family member and to us.

The girls are wonderful in their duties concerning the patients in my wife's [name removed] ANED. [name removed] is exceptional!

Kitchen good. Menu - excellent - outstanding. Room - good. On-call: button fair to good. Time: shift changes. Activities: outstanding. Bus trips, sports, holidays, liquids. Bus - dr. visits, dentists, hospitals, etc. Laundry: good, staff clothing, times picking up, etc. Entertainment: good, not varied. Religion: good, all kinds. Clean: outstanding, excellent.

Love the food. Staff is very caring.

Excellent!! [name removed[ has received excellent care from everyone at Whitehall. [name removed] treated me like family there all he has gone through (even many meltdowns) always a kind word, a smile, or a hug! Very pleased with everything. I would highly recommend. Everyone is very professional.

Kindness, empathy, comfort! Thank you for your heroic, most important work, your effort is very much appreciated.

My mother has been a resident of Whitehall Manor for several years and we are pleased with the results. The staff is caring and sensitive to her needs. The meals are always a favorite part of her day. She enjoys the scheduled activities and the staff always seemed to know when she needs extra coaxing to get her to participate. During covid-19, activities staff visited each room regularly to offer a FaceTime call with family or engage with residents in some activity to help them motivated and thinking during this difficult time. All those extra steps taken to keep my mother and all the residents safe is much appreciated.

My loved one has been a resident for 2 years. She always just clean and dress nicely. She enjoys the food. She always said complimentary things about the stuff. I feel she is very comfortable there.

I wouldn't want to be anywhere else.

I don't shop online so I enjoy the mall, library, YMCA, restaurants. For a car owner, many changes. Many medical services. Policy protection. Bad or negative side - traffic getting worse, but so many places face the same problem. Comfortable and safe living the Whitehall Manor.

My mom is still resident. We moved her from a nearby assisted that was much more expensive and while very upscale, the stall turnover made our head spin. Whitehall just gives my mom more fun. The staff is amazing and responsive. If there is a perception out there that senior centers "don't care" - Whitehall Manor is the exception!!

I would want people to know when looking into Whitehall Manor that we had a horrendous experience. My dad went into the hospital and was released and he went all week without his call bell. If he needed help he was not able to get it. Numerous times we visited him and it was 10 AM he was still in bed no breakfast, was not changed, no getting up. Saturday and Sunday we went every morning so I would have to go to the dining room to get him breakfast and bring it to him because they would not get him up. After a while they noticed I was doing it so then they would get him up before we got there. They did not even know how to give him his medicines. The doctor told the nurses to stop giving him a certain medicine, and they continued to do so. When the pandemic hit and we couldn't visit, we would occasionally face time him or call him so we would tell him to leave his phone by him and they would not do it. We called the administrator and told her my dad was acting different and she brushed us off and acted like she did not care. He ended up being admitted to the hospital for advanced stages of COVID so they were not paying attention like they should have. Afterwords, we were supposed to get money back and we have not been reimbursed. I would never recommend Whitehall manor.

This community was not very clean, it smelled. It wasn't just the typical nursing home smell, it was more of a dirty smell. However the staff was very friendly, one person in particular was extremely helpful. During COVID they did not have any activities, but before they played bingo. The rooms they provided were good in size, but weren't kept the cleanest.

My mother is very happy living here. She enjoys having a private room, not having to do chores, and coming and going as she pleases. She enjoys the musical activities she says the staff are kind.

Staff is wonderful! Everyone, from administration right down to the personal care assistance. All of mom's needs are very well cared for in a timely manner. Given the enormous workload of the staff they are still always caring and professional. We could not be more comfortable with mom's care. Thank you!