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Randall Residence of Auburn Hills

3033 North Squirrel Road, Auburn Hills, MI 48326

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Randall Residence of Auburn Hills indoor common area
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2 Floor plans
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anonymous - Loved one of resident/client
5.0
Would recommend

What sticks out most about Randall Residence of Auburn Hills is the staff and their willingness to help out. They took great care of my mother. They helped not only her, but our family as well. I would recommend this facility to other families.... Read more

Read all reviews

About the facility Randall Residence of Auburn Hills

Tucked away from the hustle and bustle of Detroit, Randall Residence of Auburn Hills, Michigan is a retirement community where residents can receive assisted living and memory care services. With the heart of a small town and worldly attractions within close range, Auburn Hills is one of the fastest growing suburbs in southeast Michigan. As a family owned and operated business, we are proud to serve the Auburn Hills community with quality, compassionate care.

The Randall Residence team is committed to creating a remarkable retirement experience and strives to incorporate a little bit of fun in everything we do. We recognize that each residents’ needs are as unique as they are, and our goal is to provide them with personalized care that meets those needs while supporting their independence. Let us help you lead the life you desire with the services you need, at Randall Residence.

Community Amenities and Services

We strive to provide residents with the support they need to stay active and maintain their independence so they can enjoy a remarkable lifestyle here at Randall Residence of Auburn Hills. Without the burden of household tasks such as laundry, preparing meals and housekeeping, residents are able to invest that newfound time...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Randall Residence of Auburn Hills is a community within Randall Residence properties. See all Randall Residence communities.

Amenities at Randall Residence of Auburn Hills

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Guest Meals
Professional Chef
Restaurant Style Dining

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Resident Parking Available
Complimentary Transportation
Uncovered Parking

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Outdoor Common Areas
Indoor Common Areas
Indoor Atrium

Recreational areas

Arts and Crafts Center
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Art Classes
Educational Speakers / Life Long Learning
Live Well Programs

Reviews

for Randall Residence of Auburn Hills
3.8(47 reviews)
Write a Review

Cleanliness

4.0

Friendliness

4.1

Meals & Dining

4.2

Care Services

3.9

Activities

3.8

Staff

4.3

Value for Cost

3.9

Overall Experience
24
11
3
2
7
Date Submitted
7
11
17
Reviewer
1
35
10
0
Care Received
10
0
1-20 of 47 reviews
Sort by

1.0
T J - Loved one of resident/client
Memory Care
October 20, 2022
Horrible Care Facility!

If I could give zero stars, I absolutely would! Patient dumping is their favorite way to eliminate any resident that does not meet the "Randall Residence Standard." What is the Randall Residence Standard, you ask? Over medicating! Or in my father's case, it was not giving him his medication. My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different assessments for admission. They accepted my father, and he moved in. The first week was good. My father got care, he enjoyed his stay, and the caregivers were kind. After his first week, we received multiple calls requiring us to come up and help handle various situations. Here are some of the "incidents": throwing chairs which did not happen. They could not change him. He threw a class that did not occur. He took food, tried to go after someone with a fork, and swung a fire extinguisher. These

Cleanliness

1

Friendliness

1

Meals & Dining

2

Care Services

1

Activities

No data collected

Staff

1

Value for Cost

1


5.0
anonymous - Loved one of resident/client
Memory Care
October 19, 2022
Verified Review
Would recommend

What sticks out most about Randall Residence of Auburn Hills is the staff and their willingness to help out. They took great care of my mother. They helped not only her, but our family as well. I would recommend this facility to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


5.0
Cindy G - Loved one of resident/client
Assisted Living
August 23, 2022
A Hidden Gem

1-I would say the facility is very clean and the personnel was ample, polite and professional. They really went out of their way to help with the admission process for my grandmother. The Director of nursing, [name removed], is wonderful and kind. Honestly can't say enough good things about this place.-

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


0.5
anonymous - Toured community
Assisted Living
August 3, 2022
Verified Review
Tour experience

I toured with Randall Residence and they completely ghosted me. They kept talking about how much care my dad would need and I think they just did not want to deal with him. All they had to do was call me and tell me no, I was very disappointed with how they handled the whole situation.


5.0
anonymous - Loved one of resident/client
Assisted Living
July 26, 2022
Verified Review
Very good overall. Would recommend.

5/5 overall with the exception of staff, but the issues were much more a management problem than a staff problem. We've had difficulties due to staff turnover, trying to get ahold of people who no longer worked there and was never told about the change of personnel/had to investigate and gradually find out on my own the nurse and others had suddenly left. Staff has allowed people to take Mom out of the facility without notifying me , I've spoken to Management about it, hopefully it doesn't happen again. We like it. It is very good overall and otherwise, just minor difficulties.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

No data collected

Value for Cost

5


4.0
Anonymous - Toured community
Assisted Living
July 6, 2022
Verified Review
Tour of Randall Residence

I toured Randall Residence of Auburn Hills, the community was very clean and the residents seemed well taken care of. For people that need a smaller place, Randall Residences would be a good fit for them.


5.0
Jill C - Loved one of resident/client
Memory Care
June 9, 2022
Verified Review
Very Willing To Go Above and Beyond to Assist with The Transition of My Loved One in to Community

They are very knowledgeable with past experiences, and honing in on the care your loved one needs and what can be achieved. The staff are great with responding to emails. They do have good communication with the family in person as well. The community is able to handle medication management, hygiene, dressing, and bathing assistance as some of the care types they offer. They also work well with hospice.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5


0.5
anonymous - Loved one of resident/client
Assisted Living
May 4, 2022
Verified Review
This assisted living facility is dangerous and should be shut down

I would say to avoid this community and not to use it unless you want o kill your family member. The staff are not knowledgeable and they can not care for the level of patients that they accept. They withhold information and there is not a nurse on staff to monitor the patients and we never met with a physician. The accounting department is also very rude.

Cleanliness

4

Friendliness

2

Meals & Dining

0.5

Care Services

0.5

Activities

0.5

Staff

0.5

Value for Cost

0.5

Response from Randall Residence of Auburn Hills

May 25, 2022

While we always try to learn from our reviews, I will not tolerate such a defamatory statement. We are inspected by the State of Michigan and abide by their staffing ratios, training and guidelines. You are correct that your family member never met with a physician, as we don't hire/contract with one. That is a relationship that the resident continues to have on their own. As for communication, we share resident information with the designated representative that was established in the legal paperwork at move-in. We take resident confidentiality seriously. ~Janelle Randall~


4.0
Amber - Loved one of resident/client
Assisted Living
March 28, 2022
Verified Review
My Review for My Mom

I would tell others that this was the best option for us and our situation. If we were looking at another place again, we would probably go back. The staff seemed great and were nice to work with. The shower schedule seemed to be only two days a week, it would be nice to have seen this happen a little more often for some of the residents. The food was okay, and was above average compared to some other communities. The staff were good at figuring out how to assist with getting my loved one to eat. There was a lot going on during the day for the residents to participate in for activities.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

4

Response from Randall Residence of Auburn Hills

May 5, 2022

Thanks for the review and the feedback. The food and activities at Randall Residence of Auburn Hills are both remarkable. I enjoy eating there every time I visit and the activities are so unique, fun and memorable. ~Janelle Randall~


5.0
Anonymous - Loved one of resident/client
Assisted Living
March 15, 2022
Verified Review
Good Experience

If you have to use a community like this, this is a good place. The community is clean, quiet, and comfortable. The staff is very caring and accommodating towards the residents and families. The food was good.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4

Response from Randall Residence of Auburn Hills

May 5, 2022

We appreciate you taking the time to review us. Thanks! ~Janelle Randall~


4.5
anonymous - Loved one of resident/client
Memory Care
February 4, 2022
Verified Review
Randall Residence of Auburn Hills

We chose this community because of two deciding factors - one they seem to be a very caring and personable community, they do not feel cooperative and its just a very down to earth place, and second because of the price, the value is very good. The cleanliness is not the issues, the community itself just feels a little tired.

Cleanliness

4.5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

5

Response from Randall Residence of Auburn Hills

May 5, 2022

I appreciate your comments on Randall Residence of Auburn Hills. We are a great value for the money, while still providing quality care. You're right, we aren't the newest or shiniest property in town, but that allows us to have a core group of long-term employees that truly love what they do and the residents too. ~Janelle Randall~


5.0
Craig B - Loved one of resident/client
Memory Care
November 24, 2021
Verified Review
I would definitely recommend

We don't have anything to compare this community to, but we did choose it because it is close to our family and the pricing was fair. Everyone was really good that we encountered and everything they said would happen did happen - they were pros.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Randall Residence of Auburn Hills

December 1, 2021

Thanks Craig for the review. You're right, it's hard to know what to expect/look for when you've never done this before. I'm pleased that everything we said we would do, is happening. We strive to be honest in what promise, and in all our communication. I'll be sure to pass along your review to the entire team. ~Janelle Randall~


5.0
Jim G - Loved one of resident/client
Assisted Living
November 18, 2021
Great Care for My Mom!

My mom was at Randall for a short time before her passing. Everyone there from onboarding to the caregivers were excellent! They are kind and communicate very well with the family. Their care and love for my mom was evident in how she was treated. I would recommend Randall Residence to anyone looking for quality care of an ageing family member.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Randall Residence of Auburn Hills

December 1, 2021

Thanks for trusting us with your mom. It's an honor to be able to care for seniors in their final years. I look forward to sharing with the team your appreciation. ~Janelle Randall~


5.0
anonymous - Loved one of resident/client
Assisted Living
July 30, 2021
Verified Review
Your family will be happy with Randall Residence of Auburn Hills.

I think they're great. It's a very nice community located in the wood. That's what attracted us to it was all the nature around, the deer and the animals. and the overall fact that there are four cottages, all on the first floor. So residents aren't stacked on tope of each other like at other facilities. They offer quite a bit that other communities don't. They have an actual nurse on staff. They also have doctors who come in and have visits with patients on-site, including for memory care. They have a salon where you can get your hair and nails done. There's also a dentist that comes in once a month. So they have a variety of in-house things that attracted us to them. It's a great value. The staff is very nice. They do puzzles and different things, but I would like to see a bigger variety of activities, especially for more mobile residents. But I'm sure Covid is playing a part in that with limited outings. They have a bus, but it hasn't gone out since we've been there. It is an assisited living facility, so there might be the occasional smell here and there. I feel like that's the case anywhere you go, but overall they keep things clean. And I would highly recommend them. It's a really nice facility.

Cleanliness

4

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

4

Staff

5

Value for Cost

4

Response from Randall Residence of Auburn Hills

August 24, 2021

Thanks for the detailed review. Yes, we are different than many of our competitors. We feel like a home. No elevators, smaller dining rooms, and yet we still have spacious apartments. Thanks for noticing so many of things that make us special.


4.0
anonymous - Loved one of resident/client
Assisted Living
April 16, 2021
Verified Review
My review of Randall Residence of Auburn Hills

Due to the covid restrictions we have not been able to see the inside of the facility, but they just opened it up for outdoor visitations. The quality of the food is much better then our loved ones previous place, we know she is gaining weight. Our loved one is doing well there and seems to really enjoy the staff there when we are able to call and have conversations. They recently had a change in leadership, so sometimes communicating with the executive director has been difficult. However, for the most part everyone there is very polite and when we do call with questions they are able to get back to us in a timely manner.

Response from Randall Residence of Auburn Hills

August 24, 2021

You were very brave to move someone in during COVID. Thank you for trusting us throughout this time. It's not easy on the residents, the families or our team, but together we're making it work.


5.0
Diana Swope - Loved one of resident/client
Memory Care
January 8, 2021
Verified Review
5 star

We chose Randall Residence because we needed someplace for mom that had a strong memory care program. The price point also helped us get here because they were cheaper than others we looked into. They are chef prepared meals and my mom enjoys them. She does not normally participate in anything, and she participates in almost every activity that they provide here. They have a Facebook page where they share the activities and some pictures so we can see what she is up to. I would definitely recommend to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4

Response from Randall Residence of Auburn Hills

August 24, 2021

Thanks Diana for the review! We do like to have fun, and we're glad that your mom is enjoying participating too.


4.0
anonymous - Loved one of resident/client
Memory Care
December 4, 2020
Verified Review
Overall a good community

Several of the staff members we have spoken with over the phone, and have video conferences with have all been very positive. They have handled the COVID situation very very well, they have been providing weekly updates. A few staff members tested positive but no residents have tested positive. Our loved one seems happy there, and we would recommend this community to others.

Cleanliness

4

Friendliness

4

Care Services

5

Activities

4

Value for Cost

5

Response from Randall Residence of Auburn Hills

August 24, 2021

COVID has been tough on everyone, and we appreciate your kind words about our communication plans.


0.5
anonymous - Loved one of resident/client
Memory Care
August 5, 2020
Not allowing loved ones to call or visit through windows

We have been trying to see our grandmother and they are requiring appointments to bring her to the window so we can see her. They said she is only allowed to "visits", which is also including a phone call every week. They currently have limited activities due to covid, which is understandable, but should be encourage window visits and phone calls to residences to keep moral high during these tough times.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5

Response from Randall Residence of Auburn Hills

August 24, 2021

I sorry that you had an unpleasant experience at this building. When this review was written, it was owned by a different organization (not Randall Residence).


4.0
J. West - Loved one of resident/client
Memory Care
August 3, 2020
Verified Review
I good place to consider

The staff cares about the residents. They only had one nurse on staff. The food was good. The room sizes were okay. The layout of the community was good. The common area is right when you walk in the door. There is outdoor space for the residents in the back.

Cleanliness

5

Friendliness

5

Care Services

3

Activities

4

Value for Cost

5


4.5
Len Griffin - Loved one of resident/client
Memory Care
July 9, 2018
Going Beyond the Call of Duty

My Mother has been at Harbor Chase for approximately five years. During that time she has established Harbor Chase as her home. She truly believes that the staff are close friends and even family members. I live in Florida my brother who lived in Oakland Township near Harbor Chase recently pass away. I visited Harbor Chase with the intention of making arrangements to move my mother to Florida where she would be closer to me. [Name removed] from Harbor Chase made the arrangements to have the handicapped access van available and made appointments at the Secretary of State and the bank. The van developed mechanical problems. [Name removed] had a fellow employee drive her personal SUV that could accommodate my mother. [Name removed] and two other employees put my Mother in the SUV and came along to assure my Mother could get in and out of the bank and back to Harbor Chase. They dedicated three people several hours to help my Mother. After seeing the difficulty my Mother had just going to the Bank the Harbor Chase team and I decided that the move to Florida was beyond my Mothers capability. We asked my Mother if given the opportunity to stay at Harbor Chase or moved to Florida to be near me which did she really want to do. My Mother very quickly answered stay at Harbor Chase with her family.

Cleanliness

4.5

Friendliness

5

Care Services

5

Activities

4.5

Value for Cost

5

Response from Randall Residence of Auburn Hills

July 20, 2018

Thank you so much for sharing your story. We’re happy that you and your family chose HarborChase for your Mother. Here at HarborChase, we work hard to create a community where we could envision ourselves living someday. We like to think ourselves as one big, extended family and our residents truly feel like family members to us. We’re pleased to hear that your Mother has gotten so attached to the members of our friendly community family. We will continue to provide her with exceptional hospitality and care. Thanks again for taking the time to share your thoughts and review us. We look forward to serving you and your family for years to come!


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Frequently Asked Questions about Randall Residence of Auburn Hills

Randall Residence of Auburn Hills has received an average review rating of 3.8 based on 47 reviews. See all reviews.

Call (248) 340-9296 to reach a resident at Randall Residence of Auburn Hills.

To reach a resident at Randall Residence of Auburn Hills call: (248) 340-9296



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.