Randall Residence of Auburn Hills

I think they're great. It's a very nice community located in the wood. That's what attracted us to it was all the nature around, the deer and the animals. and the overall fact that there are four cottages, all on the first floor. So residents aren't stacked on tope of each other like at other facilities. They offer quite a bit that other communities don't. They have an actual nurse on staff. They also have doctors who come in and have visits with patients on-site, including for memory care. They have a salon where you can get your hair and nails done. There's also a dentist that comes in once a month. So they have a variety of in-house things that attracted us to them. It's a great value. The staff is very nice. They do puzzles and different things, but I would like to see a bigger variety of activities, especially for more mobile residents. But I'm sure Covid is playing a part in that with limited outings. They have a bus, but it hasn't gone out since we've been there. It is an assisited living facility, so there might be the occasional smell here and there. I feel like that's the case anywhere you go, but overall they keep things clean. And I would highly recommend them. It's a really nice facility.

Due to the covid restrictions we have not been able to see the inside of the facility, but they just opened it up for outdoor visitations. The quality of the food is much better then our loved ones previous place, we know she is gaining weight. Our loved one is doing well there and seems to really enjoy the staff there when we are able to call and have conversations. They recently had a change in leadership, so sometimes communicating with the executive director has been difficult. However, for the most part everyone there is very polite and when we do call with questions they are able to get back to us in a timely manner.

We chose Randall Residence because we needed someplace for mom that had a strong memory care program. The price point also helped us get here because they were cheaper than others we looked into. They are chef prepared meals and my mom enjoys them. She does not normally participate in anything, and she participates in almost every activity that they provide here. They have a Facebook page where they share the activities and some pictures so we can see what she is up to. I would definitely recommend to others looking.

Several of the staff members we have spoken with over the phone, and have video conferences with have all been very positive. They have handled the COVID situation very very well, they have been providing weekly updates. A few staff members tested positive but no residents have tested positive. Our loved one seems happy there, and we would recommend this community to others.

We have been trying to see our grandmother and they are requiring appointments to bring her to the window so we can see her. They said she is only allowed to "visits", which is also including a phone call every week. They currently have limited activities due to covid, which is understandable, but should be encourage window visits and phone calls to residences to keep moral high during these tough times.

The staff cares about the residents. They only had one nurse on staff. The food was good. The room sizes were okay. The layout of the community was good. The common area is right when you walk in the door. There is outdoor space for the residents in the back.

My Mother has been at Harbor Chase for approximately five years. During that time she has established Harbor Chase as her home. She truly believes that the staff are close friends and even family members. I live in Florida my brother who lived in Oakland Township near Harbor Chase recently pass away. I visited Harbor Chase with the intention of making arrangements to move my mother to Florida where she would be closer to me. [Name removed] from Harbor Chase made the arrangements to have the handicapped access van available and made appointments at the Secretary of State and the bank. The van developed mechanical problems. [Name removed] had a fellow employee drive her personal SUV that could accommodate my mother. [Name removed] and two other employees put my Mother in the SUV and came along to assure my Mother could get in and out of the bank and back to Harbor Chase. They dedicated three people several hours to help my Mother. After seeing the difficulty my Mother had just going to the Bank the Harbor Chase team and I decided that the move to Florida was beyond my Mothers capability. We asked my Mother if given the opportunity to stay at Harbor Chase or moved to Florida to be near me which did she really want to do. My Mother very quickly answered stay at Harbor Chase with her family.

This place is great. I am my sister's guardian and live 2000 miles away. HC took her in quickly, settled her in, dealt with her dementia and acting out. Over the miles, I have personal contact with medical and activities staff. The way they took control of her and her dementia situation is phenomenal. I sleep well at night knowing I don't have to jump on an airplane and deal with whatever daily problems she can cause. She loves the artwork and activities they provide. She has gained badly needed weight. Her room is clean! And most of all, they keep her safe, which she sometimes doesn't like but that is why she is there. They are so good and caring. They even have staff that know our family personally. How great is that! And they keep me posted of "strange" situations that show up - both by phone, text, and email.

My dad was living at the community for some time. The place was really good to him, even though he didn't see that he needed to be there. He had good care and ate well.

We did not like this community. There was a constant smell of urine and it didn't appear as clean as other communities we had visited. I just felt like something was off I didn't get a very good feeling while we were there.

My dad is doing so much better, this was the right move and the perfect community for him. I am very thankful, he was suffering from dementia and he was acting out. There were very few places that take a dementia resident who acts out. They were the only one who would take him in. Their staff are trained specifically for dementia. The set up is very calming and excellent for dementia residents, it is less confusing than larger facilities. it is also peaceful and it has really, really made a difference for him. He can go outside when ever he wants. There is an enclosed garden area where they can sit or walk around. It in the shape of an octagon with flowers and shrubbery to enjoy. I am really grateful for A Place For Mom, I was at wits end on where to place him and their help was a huge relief that I appreciate.

Outstanding care facility. They understand, the needs and care of their clients. They have been doing upgrades to buildings infrastructure. We are fortunate to have our loved one being a guest at Harbor Chase. Their caregivers and support people are excellent. Pricing is normal for a memory care facility. Thank you Harbor Chase.

It is s going well for my grandparent since moving in. All is a working progress to be better. My grandparents are enjoying the selection of meals and enjoy trying some activities. I like the availability to go in and see them at any time. I like the friendliness of the staff. I would recommend the community to a friend if needed.

Facility is tired and needs a lot of updates. The people who worked there were very nice.

The staff is very welcoming and knowledgeable. They were also very caring and understand based on our difficult circumstance. It turned out to be a very smooth transition for us and our family member that moved to the facility. Over the first few weeks I received many updates on our family member. It was wonderful to know how great she was doing. [Removed] are truly wonderful at what they do!

This place has been great. The first guy that came in was wonderful. He was very supportive to mom. We did have a problem with one of the aides, but that was quickly resolved. They handled it in a professional way. I will be using them again if we ever need help again. I would also recommend them.

My mother feels safe and secure at Harbor Chase. She loves the staff and feels loved back. The layout of each building, a quadrangle around a center courtyard, is excellent. It allows residents to get lots of exercise while never getting lost. The staff are so kind. I feel confident that my mother is in good hands at Harbor Chase of Auburn Hills.

My sister is doing pretty well here at this community. She is still adjusting, but i know that is to be expected. They have been super helpful to me. They are great with informing of anything that happens. It is a well maintained community, everything is very nice and clean. I know she is being cared for well, and I would recommend this community.

My dad has been at Harbor Chase at Auburn Hills for 8 months. What a difference the right environment can make! My dad went from behavioral problems and withdrawn to socially engaged and smiling! I absolutely love Harbor Chase of Auburn Hills and would highly recommend it!

The care teams are so friendly and caring for the residents. Each time they see a resident, even walking through the hall they say "Hi, [firstname]." They are well equipped to handle the challenges of transition for your loved one...even when challenges arise weeks after arrival. The relative size of each cottage makes it easier for your loved one to walk around, meet and bond with others. It's not so overwhelming in size.