Prairie Hills of Des Moines

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It's a good location. The residents seem to get whatever freedom they want or need. The facility offers a good amount of activities. Sometimes the staff can be al little big difficult. But other than that, it seems to be a good place.

I would tell others not to put your loved one here. There was an incident when my loved one was taken to the hospital to see if they had a fractured foot. The community didn't call me, it ended up being the hospital that ended up calling me. There was a leaking toilet, nothing saying it was wet or a way to clean it up on the floor. The community didn't tell us why my loved one wasn't using the bathroom and ended up getting their own shoes dirty. The community takes the residents to doctor appointments. The eye appointment was canceled a few times due to the community not taking my loved one to the doctor. They lack in skills in trying to motivate my loved one to go to the doctor. None of the staff seemed to know how to handle these situations. There was someone new who took all of our complaints. There have been personal belongings that have gone missing several times.

We chose Prairie Hills of Des Moines because they had 2 bedroom apartments available in memory care with a bigger space and a nice outdoor area. It was more like a country setting which we liked. They do not always have the activities that are listed on the calendar which has been a little bit of an issue. Overall I would recommend to others who are looking.

My scores are based off of what we saw in the facility before COVID. We chose Prairie Hills because of the location, the layout of the facility, as well as the staff members. The room sizes here are on the smaller side compared to some others we saw. My in-laws have said the food has been an issue, they keep having turnover in chefs, so the food isn't consistent. Turnover does seem to be an issue at the facility, but it might be due to COVID. Overall, I would not recommend at the moment.

It is a very very nice place. The people are very friendly. There are a lot of opportunities for activities. You need to speak up if you feel your loved one needs more help engaging with activities. The food was good. The layout of the community is good. I was very pleased with the room my mom had, it was very spacious.

Beautiful property, friendly staff, and nice amenities. A little too far outside of town for us, most likely.

My Aunt lived here for years and was extremely happy that she was able to stay through her final days. The staff were all so loving to her through all of her life changes. I’m so thankful she found a place she felt like was her final home. I would recommend this building for anyone looking for a place for their loved one.

Beautiful well kept place! Extremely friendly staff. Plenty of activities to choose from. Very much enjoyed our visit with staff and residents.

Mom really likes this community and would like to live here. Although she feels it is out of here price range. This is her #1 choice for Assisted Living. There is no Independent Living.

This was a nice tour for care.The staff was able to answer the questions that we had on the care that is offered. They have a good environment. We liked the menu and the list of activities. Families should consider a four for the care of a loved one

We are a lot happier with my mother-in-law at Prairie Hills than at Ramsey where she came from. Prairie Hills is doing a great job, it is a homier environment the staff is pleasant, friendly and they all address her by her first name when they greet her It is secured area so we know she is safe there. Right now the apt my mother-in-law is in is a bit big but they just told us they have a studio available for her and will be moving her there. They do have transportation for the residents who need it and they have signed my mother-in-law up with the Mobile doctor who will be seeing her there for regular wellness checkups and medication reviews. They also have a hair dresser visit her every week which she really likes. There are lots of activities and she does participate from time to time so they do keep the residents busy. I would definitely recommend Prairie Hills to my friends and family.

My mother is doing well with her move to this community. Everything has worked out great. I'am pleased with all they have done for us. This is a lovely community.

I like the homie atmosphere here for my mom. The community is making it comfortable for her. The staff is very nice and caring. She likes the activities of playing bingo, daily exercises and getting her nails done. The community is very clean and maintained. She is staying active and seems to be enjoying the care that she is getting. I highly recommend this community for great care and value.

They offer a lot of activities including exercise classes. I have tried the food and I thought it was good. They offer a variety of healthy choices. I would recommend this community. The community is clean and well taken care of. The staff are very good and friendly. I am pleased with this community.

My parents are doing very well here at this community. They are doing an outstanding job caring for them and their needs. The community looks great, they do a very good with making sure the facility and grounds is well maintained. There are lovely activities offered. They recently had a state fair party for all the residents and their families. The meals are well balanced. They are being care for very well. I would highly recommend this community.

Prairie Hills at Des Moines is just wonderful compared to the other facility we were at. The food is supposed to be wonderful. The people seem very genuine. The staff is very friendly and helpful. They remember my husbands name and are very kind. I am getting more value here that I was previously. I am paying slightly less than the previous location also. The staff are always checking in on him. They do have lot going on as far as activities too. They are very quick to give us information. They help us with anything we need, they don't just leave you on your own. So far everything is going wonderful at this facility.

At Prairie Hills at Des Moines the activities are their best suit. There was confusion on cleaning. The staff changed the status of moms room. Originally she was in assisted living and now she is in memory care. So there was some confusion with that, but it has been resolved. We are really happy with this facility.

I think they are good. They are awesome, every single one of them. I would recommend them to anyone. The food is great, and all the people are super nice. My mom was not thrilled to be going there, but she has really grown to like it.

I wouldnt have chosen a better this has exceeded my needs and very happy. The director and the staff are friendly and actually cares about the patients. They help them with day to day things and have some activities. Its not that expensive as you would think.

The agent who helped me was very informative. She took her time to know my loved ones needs. Also helped provide information on some financial ad.