Edencrest at Riverwoods

We are having a little bit of an issue with the meals and dining service - first off the quality of the meals are just really bad and second off they strongly push for everyone to come down to the common area where they serve the good for every meal, if you do not want to go down there but still want a meal they charge you a stiff delivery fee. However they do seem to have a lot of different activities going on like bingo, entertainment after lunch and people come in to sing songs

It is a good place to be for your loved ones. The way the community is set up is good. The rooms are roomy, the staff is nice, and it is clean. The food was good. If they would have had additional meal choices for the residents it would have been better.

We had to move my mother because the level of care was almost non existent.

Edencrest at Riverwoods in Des Moines,Ia, the staff was not trained to take care of dementia people. They would yet me wife be wet for hours, would not give her shower, she would wear the same clothes for days, My wife loss 12 lbs. in the she was there, some of the aids would feed her or save her food. She had a black eye and a hip hard so bad her had to go to the hospital. The hospital doctor say looks like she was abused there. The Edencrest nurse say her does not what happen to her. I found my wife on the floor sleeping I ask how long has she been on the floor the aid said she there when came work, which at that time it was 3 hours. Some of the aids are real nice but some wasn't. I would not recommend that place for memory care at all. Other people that have family there would say if they could breath they would hire them. They are over payed and the kind of help you get.

We like this community for good care. We like the staff who are caring and attentive. The menu is good with a lot of healthy choices. They offer actives for the participate We would recommend this community for good care and a nice environment for others.

We toured the community for mom's care. The staff was nice and the community was clean and maintained. We like that the staff was very kind and patient. Meals are offered that are healthy. We would suggest a tour for other families for the value and the levels of care that offered.

The facility is really awesome! The staff are accommodating and friendly and the facility is kept well maintained. Everything is going so well, and we don't really have any complaints so far!

One of our family members did the tour for us at Edencrest and they did like the community, it was clean and spacious, the staff was friendly and they felt Edencrest had a lot to offer their residents. Between the two we felt that Prairie Hills would be a better fit for my mother-in-law.

I like the care that we had from this community. The staff was nice and friendly. They needed more staff members to be able to care for the residents. The community was clean and maintained. The staff needed to make sure that he had his personal needs to be taken care of.

The staff was very friendly and helpful. The facilities were clean, food was good. The apartments in memory care were nice but the area was small, only 10, and a bit confining.

This is a nice community for good care. The staff is pleasant. The meals are needing some small improvements lately. They offer a lot of activities that he is participating in and it is very helpful. They have a nice activities board to see what he is participating in. We would recommend this community for other families for the care of a loved one.

All around this community has provided excellent care to my mother and I have been very pleased with her experience this far. She does not eat many of the meals because of her age but really likes the dinning experience and the interaction she has with the other residents. I really like the fact that they have multiple common areas with great amenities for her to relax throughout the day and not be stuck in her bedroom.

From our initial visit, assessment, and move-in, we have been impressed. Staff, building, food, activities have all been favorable. My mother has tried not to be happy there, but she enjoys the food, flexible mealtimes, says the staff is friendly and respectful and facilities are well maintained and clean. She is still avoiding activities,but they have a wide variety to participate in, they ask but do not push. She particularly enjoys it when staff has their children visit. Would highly recommend based on experience at this time.

She is doing very well here. I'am pleased with all they have done for us. This is a lovely community with kind people. There are nice activities and good food. Overall everything is working out well.

We're very pleased with how things turned out at Edencrest at Riverwoods! It's a very nice looking place, and the people we worked with were a huge help throughout the whole process!

The people here are so happy. We would have moved here, except they were opening another location closer to me, so we were able to move to the new one. Which is pretty much identical, and so wonderful!

Alzheimers/ Dememtia unit Review. My mom was moved no less than 4 times in the 7 months she was there. The staff is not trained properly, and management does not have their backs. No wipes, no cleaning products, and those who try to care cannot because they do not have the proper equipment. No one there repeatedly. Yelling at my mom from across the room while sitting around. Mom was left in a soaked bed without attention until noon. Left in a room with no bathroom....Any facility affiliated with this one, I would Highly discourage. This is not a joke or a prank. I wish it was.

We are very happy with Edencrest so far. We don't have any major complaints at all.