Park Vista

It is with great respect and pride that I write this letter of strong recommendation and support for Park Vista in Ohio. I toured many facilities. PV was the only place I trusted for mom as they were organized and kind and treated us as a person and not as a number. The PV Director patiently walked me through the process of what to do (app, fin. records,) and who to contact (everyone from the electric to cable company) in a step by step fashion. Once arrived, the PV Staff bent over backwards to help mom feel at home, remove boxes, check on us daily and help in any they can. Having lived there a month, my mom is happier than I have seen her in a long time with all the social activities/store bus trips etc. I am grateful/blessed that the PV team treats my mom with respect and care. I would give PV the highest rec for anyone who wants exceptional care for their loved one. It is truly a home away from home and everyone on staff treats my mom like their mom. Blessings to PV!

After my father died 16 years ago, we looked at various Senior Living option in the area. We decided to choose Park Vista. We choose Park Vista because of Location, Safety, Activities and its Overall Communal Feel. I am convinced that my mothers quality of life has improved living at Park Vista. She is a VERY social animal and always tells me she has 2 families, her nuclear family and her Park Vista family. I believe her Park Vista experience prolonged her life! I would have given PV a 5 star review but for the Parking Issues that they’ve had for the past year.

My experience here has been very good. All the staff have been at one time of service, polite, helpful. Their tops in my books. Some residents need to smooth up-they think they know it all and are too bossy and arrogant and [unreadable] to others, they should start reading the Bible.

You truly have to be independent to be in the independent living. The community led us to believe they would be doing housekeeping and medication checks, and this didn't happen when my loved one was here. Park Vista also said they would check on residents if they didn't see open doors by 1 pm and this didn't happen either. There was hardly any taste to the food and small portions.

We toured both buildings, they are beautiful! It seemed very friendly, people were walking around, exercising, and happy! The past year was scary for everyone and now it seems life is coming back. We just started looking for a place, this will be hard to beat!

I had my brother and sister-in-law admitted during the pandemic, because their care was too much for me at home. I was very pleased how caring and compassionate all the staff was ,not only my family, but to myself. They went beyond to make sure i could bring their donuts, daily, staff assisted with the cell phone, so i could speak with them everyday, and give them the care they needed. Thank you to all the staff in Assisted Living!

Anybody but the activities department is extremely unresponsive for 1-5 days. The director of the facility is absolutely clueless. He fired people making money and hired lower wage workers. Lower pay means lower quality of care in some instances. My grandmother had an untreated c diff infection, minimal physical therapy, missed outpatient doctor's appointments, and was largely left alone in a fragile and weak state. I understand it's a pandemic and staff may be short. But to not speak with a nurse for 3 minutes on a shift or to speak with a therapy director for week(s), to missing crucial appointments. Absolutely inexcusable treatment. Ombudsman were contacted, the Ohio Department of Health was contacted. Do not send loved ones to this facility.

I am disappointed in the new owners of this property. I know that this is a trying time, during the CoVid pandemic but I believe they could be doing better. Before moving my Mom into Park Vista, we had heard many good things from residents who all seemed to love the place. Now the current residents are complaining about how good it used to be. A cleaning person is supposed to do Mom's apartment every other Monday. After not showing up for 5 weeks, they now come but miss days with no warning and then show up unannounced on a different day and rush through the job as quickly as possible. This week she was there 15 minutes. How good a job can you do in 15 minutes? The dining room is closed because of the virus so they are delivering meals to the apartment. That has been very sporadic with meals arriving somewhere within a 2 hour window. Food has been left in the hallway with barely a knock on the door. Containers have been spilled and the residents say the food is not as good as it used to be. We are trying to work with management to get these issues resolved. They are always agreeable but we have not seen much improvement.

Please keep looking if you thinking of putting your loved one into this nursing care facility! Very understaffed which means that your loved one will be ignored. My 94 yr.old mother that was totally helpless was neglected on a daily basis. I had to be there everyday just to make sure she had water in reach, not to mention that her call button was usually on the floor where she could not possibly reach! The atmosphere was oppressive and sad. I moved her out of Park Vista after 2 mos. and she is very well cared for & happy at another facility, and I might add at the same cost.

The nurses aids are terrific human beings, but they are severely overworked. The nursing staff is sparse such that it can take 5 hours after requesting an ibuprofen tablet (for pain) to receive it. The physical therapy sessions are supposed to be 1-2 hours per day. What happens is that they take you down to PT, work with you for 15 min and then you sit there for the rest of the hour. The PT services are at best minimal and at worst a Medicare scam. I was told that there would be physicians available electronically, which did not turn out to be true. My mother's UTI went untreated for more than a week. This is not a place to be if you don't have an advocate fighting for access to minimal care.

[Name removed] showed us both Independent Living apartments and Assisted Living rooms. The whole complex is beautifully decorated and maintained. Staff encountered along the way were helpful and friendly. Not sure if my dad would want to deal with the elevators

A first class operation. Nothing is perfect but this is close. very clean and well run. Food is very good. Great atmosphere, with plenty of things to do. Friendly, helpful and kind staff. Very affordable.

The activates are great here. I think that the professional staff is wonderful and very helpful. The aides are not so well and we are working on that. The nutritionist is great and mom enjoys the food. I feel that they can use more staff to be able to handle all the residents on any shift.

The longtime staff is great there. However, we often find problems with temporary staff especially on the weekends. This has been a long transition for our loved one and some days it still seem like the first day. Call buttons are usually answered in a reasonable time but can be completely missed with the temporary help. Regular staff are more in tune to the individual needs. We chose park vista because it had the largest and most experienced staff in our area. The facility is very clean and offers a variety of services. Most other facilities did not have the flexibility offered here. However, if you want to take advantage of the services offered you will have to ask more than once.

Plenty of marketing materials ! Looks like a grand old place on 5th ave.

We hope this works for our family member. The staff seems to be experienced and stable. The facilities nice and are quite extensive. The suites are larger than the other communities we visited.

Mom has been a resident of Park Vista for a month now and she is very happy. All the staff, from professionals to support personnel have been very helpful and welcoming. She is enjoying the meals and all the social activities. The facilities are clean and well decorated. My family is very happy with our choice and enjoying the peace of mind knowing that she is happy and well cared for.