Park Senior Villas - La Cañada

[name removed] does an awesome job and truly cares about the residents, as well their families. She is kind and thoughtful, plans activities and invites community stakeholders like the neighborhood fire department to join as well. Great job!

My husband needed memory care placement from hospitalization. I was referred to multiple facilities, when I visited Park Senior Villas, it was different experience, it felt like will give us and my husband the home feeling not a strange place. The managers assessed him for his needs; were involved, spent the time with us as family as well as with him. The facility system was explained to me in details, all my questions and concerns were addressed. They worked so hard to accommodate his needs, they learned about his hobbies and even ordered table tennis for him to keep him active as part of his therapy! The staff is compassionate, pleasant and caring. As memory care resident who needs lots of care and attention to settle, the facility managers and staff made every effort to make sure to work with my husband to reach that point. I am blessed with this place.

Our families experience so far is very good, the community is clean and staff members so far have been really friendly. The activities are coming back and our loved one says the meals and dining services are fine.

I would give zero stars if I could. This place really should be shut down. Below is my experience. My comments deal only with the 10-resident Memory Care villa at the facility, where my dad lived for 14 months. He was suffering from severe dementia. CARE: I initially chose this facility because 1) it allowed my dad to bring his dog, and 2) I was told that he would receive memory therapy to stimulate his cognition. That therapy never happened. When he fell and required a trip to the emergency room, the put him in an ambulance – alone – and called me later. I was beside myself with worry. A dementia patient sent off to the emergency room ALONE??? The facility did not even know which hospital he was taken to. Their lack of concern resulted in a terrifying 2 hours for me while I called around hospitals in the area trying to locate him. COMMUNICATION: they use an automated phone system now, so it’s nearly impossible to speak to someone, regardless of which option you press. If you leave a voicemail, nobody calls you back. MEDICAL RECORDS: I made repeated written requests to review his medical records, as the residency contract requires. But when I visited I was only allowed to see his vital signs records. I was told to ask the contracted Nurse Practitioner for medical records, which he refused to release since he’s not obligated by my contract with the facility. STAFFING: during my dad’s 14-month stay in the Memory Care unit, the facility had 4 different Executive Directors. The second one bragged to me that she’d fired 30 people in her first week. The third one ignored my voicemails, emails, and requests to meet with her at her convenience. Caregivers routinely call in sick, leaving the villa staffed by one person. That caregiver is responsible for waking all 10 residents, getting them dressed, dispensing medication, preparing meals, and dealing with issues that arise. If the caregiver orders in pizza because he doesn’t have time to prepare lunch, he told me that management would not reimburse him. REFUNDS: after I gave the required 30-day written notice to terminate residency, the contract states that the facility will refund the security deposit and unused portion of the last month’s prepaid rent WITHIN 30-60 DAYS. After that time period had elapsed and we had not received the refund due, I contacted the business office for an explanation. None was forthcoming. I contacted them again after another week had passed, and notified them that if the refund was not swiftly issued I would get my lawyer involved. When I finally received the check, it was 3 weeks overdue. It had been written the day I mentioned my lawyer, and not mailed for another 11 days.

My grandmother is at this facility. I visit her every day and I am able to spend time with her as though we are at home. This facility tries their best to accommodate our needs and make this place feel like home.

My father was a resident at The Villas Assisted Living facility in Tucson, AZ and I would not recommend this facility to anyone. The care was very poor and it was obvious that some of the staff received poor to no training at all. My father was unable to get out of bed, needed assistance with personal care, and also eating. He was often left unattended in soiled diapers and ignored. He died due to a fall from his bed and was not discovered until long after he fell. We were not notified by the facility, but by his hospice nurse who was called. Before leaving your loved one in the care of this facility, I would recommend you do background checks on the facility and their caretakers.

Location is good. Pricing at top of budget. Not considering this property because we need independent living that offers many opportunities for socialization. From a review it seems there is a very small number of people/activities in independent living.

My parents are not very happy here in the independent living. There are only 14 apts here so the interaction as well as the activities that are offered are based on joining the assisted living section. Their apt is nice and they have furnished it was their own furniture so they are comfortable there but the food and going to the dining area have not been the best. Since my parents are still very active this has not been the best fit for them.

The concept is nice, more like a group of group homes than a large facility. The common areas are comfortable and the residents seemed happy. I spoke with a man who was visiting his father along with his son and the man said his parents both liked it there (his mom has recently passed). I spoke at length to two of the caregivers and they expressed satisfaction at working there. The downside is that the rooms look like hospital rooms. However, the level of care seems high.

We liked this community found and were happyh with the staff who were nice and professional. We think that she may have need more care then what she needed. They did not have as many activities that we were wanting. We would recommend this community for good care and a good value. Families would need to make sure that this is what they are looking for.

I had my loved one in here. They do not follow care plan. They make excuses on why the staff continue's to change. The employee's are over worked. Food it terrible. Sometimes they actually do not have basic staples. Milk, bread, cereal. If you complain to management, they actually make excuses for bad care. This place looks beautiful, until you place your love one here. Then the care is so bad it is speechless. So not recommend.

We really like the staff there. It has been only 6 weeks since he's been here. They have gone out of their way to make him feel comfortable and getting adjusted to his stay there.

Great concept for assisted living! The multiple villas allow placement of residents with like folks. My mother is mentally sharp but has physical limitations, so, she is in a villa with 9 others (each with a private, spacious apartment) who have varying needs but who are "with it". The care givers are awesome and truly deliver care. Best arrangement for our mom - she thinks so, too!

The care has been excellent. There are some people who are excellent, and others who are OK. In the places that I checked, I think they're very comparable. Their care has been excellent. They've done alot more than I thought they would do, and I'm very comfortable with the person in charge. My family member hasn't participated in any activities, but they appear to have plenty of them. The reason why I chose it is that if the person desires it, they have beautiful outdoor spaces. My family member loves to be outdoors. They have two staff people on premises at all times; one during the day and one at night, so someone is always there. The location for us is perfect

I would not recommend The Villas at La Canada. The level of compassion that was shown to both my father and myself was quite disappointing. Employees blamed eachother for misscomunications and oversights with my father. This all could have been made right with better training of the staff...

My loved one moved in here at the end of April 2014, and our experience with it has been very positive so far. It does not look or feel like an assisted care facility. It is in a very nice location and is overall a very nice place to live. Residents have lots of opportunities to interact and there is a great atmosphere. I say if you're thinking about moving yourself or your loved one in here, do it!