Pacifica Senior Living Spring Valley

I came in not knowing what to expect. When my husband and I got there, we were greeted with huge smiles and a sense of welcome. The activities were so fun to see and the residents seemed to be very involved and happy! As we toward the rest of the facility, the spaces were clean the rooms were beautiful and it seemed like a cozy home like setting. We will definitely be considering bringing mom to stay!

Wow! We came from Denver to visit my MIL and was so impressed by the care she receives! [name removed] was excellent, as was [name removed]. Was very nice to see so many smiles.

The experience went very easily. My interactions with [names removed] were very positive. They are so friendly to me and all of the residents. They have so much patience that is greatly appreciated.

This facility is the absolute best in Vegas. My mom and us get the best care and "love" from everyone!

Our family appreciates the care and one-on-one attention that Mom gets at Pacifica Spring Valley. They accept her quirks and ensure that she feels valued in her community.

Caregivers are very friendly and effective in answering questions. Always a clean area and people staying are friendly and smiling. Great activities for residents.

I would like to thank everyone at Pacifica for the great care she receives. The dignity and respect and always the genuine concern for her well being. When I walk in I am always greeted and I feel welcomed and warmth from the care givers and employees too.

This facility and the employees are great. Very hospitable. Caring and passionate about their job.

My loved one seems to like the food. They offer activities but my loved one does not participate. They take care of my loved one very well. Overall, I would recommend to other families.

The building is set up like a little town. Right when you walk in there are "streets" and then rooms are set up like little buildings. For example the snack room is called the snack shop. They also have a hair salon. It is a great set up! We liked that there were maybe 1 or 2 people who took care of mom instead of rotating staff every single day. She was able to be comfortable with those few people and build a relationship with them. She loved that fact that every time you did an activity you got a snack or goody. She said she had actually gained weight because she was eating so well, she loved the food. If she did not care for what they were serving, there was always an alternative they could make. I would definitely recommend to others looking. As far as cost goes, it was the least expensive of any of the facilities that we toured, the most friendly, and we felt they worked the best with us. When she was ready to go in, she got sick and had to go into the hospital. They actually came to the hospital and met with her and talked with the nurses and held her room for almost a month at the facility, we were so grateful. We were extremely pleased with the whole experience, it was wonderful. When she passed they were so supportive and kind to our whole family. I cannot think of a better place to have a loved one.

Once I placed [name removed] in Pacifica Springs her health improved tremendously. When she left the hospital I was told she would never walk again and would be wheelchair dependent . After PSL set her up with a visit from the hospice providers she made incredible strides. They removed her from medicines she didn't need and was walking with a walker in 2 weeks. Unfortunately she passed away there but the care and attention they gave her was worth it! I am forever grateful for the help they gave us.

I hadn't clarified if the facility was equipped for transportation to appointments, but we are doing our best on both ends to accommodate necessary outings. The only other thing that comes to mind is better communication between the staff; but I try to be proactively involved with the care, and try to ensure we're all on the same page

The food looks good and healthy. The activities were extraordinary. The value is great compared to other places. We picked this community because when we toured it, they were very friendly, gracious, it was clean, there was no smell and the residents were well taken care of. The care received was amazing. They were attentive, kind, compassionate, and I have nothing negative to say. I would highly recommend. It's an amazing facility.

We are so grateful for the safe, happy, active environment you folks provide for my mother-in-law.

The activities director makes everyday special for my mom and all the residents! She has an incredible spirit for all!

An amazing place to have care! The staff is so caring and treat the residents with so much kindness and love! We are so happy with our choice to move my mother-in-law here! Thanks for all you do!

We are so grateful for the safe, happy, active environment you folks provide for my mother-in-law.

The activities director makes every day special for my mom and all the residents! She has an incredible spirit for all!

An amazing place to have care! The staff is so caring and treat the residents with so much kindness and love! We are so happy with our choice to move my mother-in-law here! Thanks for all you do!

This facility is good overall. The staff is very friendly and engaging. They're also consistent, not a lot of turnover with staff here. That tells me they must like it here. Housekeeping is weekly and they do a good job. They do have a hairdresser, but she only works one day a week and it's hard to get an appointment. One suggestion I have is giving the family a direct contact name and phone# to speak with about concerns and updates. When I call, I'm only connected to a med tech that tells me my loved one is doing fine and has no other details. Ultimately, I would even suggest maybe a bi-weekly follow up phone call to the family. That would help a lot. One other thing, the location of the telephone provided for the residents to use. It's right outside of the dining area door. When I talk to my loved one, a lot of times there is noise from the dining area and the residents coming in and out. Not the best location for the telephone. Overall, it's a good place and I would recommend them to family and friends.