Pacifica Senior Living Oceanside

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62 Reviews

• (14)

  A Place For Mom

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  SeniorAdvisor.com

I would heartily commend [name removed]'s housekeeping skills!! She is a treasure and is extremely thorough and kind. I am always so happy and grateful for her expertise.

Nice facility. Great outdoor area for memory area, good large community rooms. Appreciate memory care residents joining assisted living side.

I submit this review with great resentment and disappointment. I want to report what I believe to be very unprofessional and discriminatory treatment by [name removed], director of Pacifica Senior Living. Here are the details. My sister is a recovering alcoholic and when she applied for housing at Pacifica, there was full disclosure that she was 59 and has late stage cirrhosis of the liver (hence her need for assisted living). [Name removed] and other staff members were great -they let her tour the facility and put a down payment on a unit. The required doctor's report was faxed to Pacifica approximately 10 days ago. After they received the doctor's report Pacifica scheduled the required nurse’s assessment at their facility, which was done on [date removed]. My sister and a family member also met with another staff member that day and schedule a move-in date for [date removed]. Pacifica happily accepted full payment for the first month, with no mention of “red flags” in her application. Three days later, I received a call from [name removed], the director of Pacifica, because she wanted to talk to me about the "red flags.” [Name removed] mentioned her age (which they knew week’s ago) and then proceeded to ask me questions about my sister’s drinking, when did she have her last drink, did I know Pacifica served alcohol, and then asked “what are we supposed to do if she starts drinking?” I was pretty taken aback by the questions. We never asked them to monitor my sister for alcohol intake. I said I was curious if [name removed] was screening all residents about alcohol concerns. I also reminded her that we used a referral service that specifically referred my sister to facilities that would take residents who were 59 if they needed care. Pacifica was on that list. Then, [name removed] informed me that the doctor's report from 10 days ago said my sister didn't need assisted living. Wow! I guess they never thought to disclose this to my SISTER when Pacifica received the report, or when she went for the nurse’s visit, or when she gave them a check and scheduled a move-in date. [Name removed] said she was calling the licensing board and would get back to me. Well, you guessed it! Her placement was rejected based on “her age and the doctor's report.” I must admit I was not very kind in my response to [name removed]. Why ask me about my sister’s alcohol usage when she was being rejected for unrelated reasons? I question the motives of the director and believe the rejection was actually based on my sister’s disease and appearance. It’s indefensible that these other issues weren’t addressed immediately so my sister could have looked elsewhere. And adding insult to injury - [name removed] still has not called my sister to notify her that she has been rejected by Pacifica. Nor is her refund check ready. [Name removed] is off for the weekend. Just beware. If your loved one isn’t particularly affluent, attractive, or has a socially unacceptable disease, there is no room at Inn Pacifica