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Orchard Hill Rehabilitation & Healthcare Center

111 West Rd, Towson, MD 21204

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About the community Orchard Hill Rehabilitation & Healthcare Center

Orchard Hill Rehabilitation & Healthcare Center in Towson, Maryland is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

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Reviews for Orchard Hill Rehabilitation & Healthcare Center

3.7

(36 reviews)

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Cleanliness

3.7

Care services

3.7

Staff

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Activities

3.7

Value for cost

3.7

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1-20 of 36 reviews
4.0
April 2, 2020
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill

Our experience at Orchard Hill Rehabilitation has gone well.

Reviewed on SeniorAdvisor.com

3.0
April 2, 2020
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill

It was ok.

Reviewed on SeniorAdvisor.com

5.0
April 1, 2020
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill

The employees are caring and always offering assistance. When I am there my loved one's eyes light up when they enter his room and he smiles at them.

Reviewed on SeniorAdvisor.com

5.0
April 1, 2020
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill

It has been great. My loved one is receiving great care and he is making a good transition there. Everyone has been very kind and he feels very safe there. It is very clean.

Reviewed on SeniorAdvisor.com

5.0
April 1, 2020
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill

The people are on top of things and conscientious with what needs to be done.

Reviewed on SeniorAdvisor.com

5.0
April 1, 2020
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill

My loved one likes it and he said they are respectful to him. He can go outside to get some air. He is clean and well taken care of.

Reviewed on SeniorAdvisor.com

1.0
April 1, 2020
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill

My mother wasn't very happy there. I would tell others not go there.

Reviewed on SeniorAdvisor.com

1.0
December 18, 2019
wendy somerville - Loved one of resident/client
DO NOT USE THIS FACILITY

You love your family member, Don't do it. My Dad has been in this facility 3 days. We are marking the sheets so we know they are not changed. We have safety issues in his room and have not received feedback or a response from maintenance. When you request an update the staff has an attitude and will feed you lies like they don't have ticketing system. Our father is unable to move and spends up to 14 hours a day without a staff member checking on him or tracking his bladder. I'm also very interested to see if they will comment or attempt to delete my post. We are 100% moving my Dad,

Reviewed on A Place For Mom

1.0
September 24, 2019
Nancy - Loved one of resident/client
??EXTREMELY DANGEROUS ??

??PLEASE READ AND SHARE?? Posted on Facebook also. ??DO NOT PUT YOUR LOVED ONE HERE ?? September 2019 my mother was admitted for sub acute rehabilitation. All of her paperwork was lost during transit. She was there for 10 days and it was pure hell! I compared the doctors orders with the nurses shift notes and discovered they did not match. They were literally billing Medicare for services that were not rendered! Breakfast lunch and dinner came “whenever” and put so far away from her she could not reach it to eat. She lost weight. She had bruises on her. She didn’t know where she was or why she was there. She was treated like insignificant human being with only a beating heart. I visited my mother often. Sometimes sitting with her 7-8 hours at a time and Not one person came in to check on her or to reposition her In bed (per Doctors orders), or remind her to get up to use the restroom, etc. or even see if she’s ok. (She does have dementia.) They also had her on high doses of trazodone which is a tranquilizer instead of tramadol her pain medication!! Very big medication error which made her dementia worse!! She lost weight, became weaker and was visibly afraid. This was supposed to be REHABILITATION?? After dozens of emails and telephone calls to department supervisors and no one returning those inquiries, I decided to drive there to demand answers. After 10 days she still had not been bathed or have a hair washed or even her toothbrush opened! I immediately called 911, requested police and ambulance to transport her to the local hospital to be evaluated. My mother received absolutely zero to minimal care in this facility. The acting administrator would run from me when I walked in! He would not return my calls. Nursing staff would not return my calls. It was never the same person on duty the entire 10 days she was there. There were no telephones in patient rooms. No way to get in touch with my mother unless I physically got in my car and drove there. I filed an official complaint with the state of Maryland health care quality control, The state health department, in Maryland State Ombudsman department as well as other state organizations that needed to know. This facility used to be ManorCare at Dulaney in Timonium, Md. That should tell you all you need to know. I highly advise against placing anyone you care about in this facility. I have spent the last month being interviewed, filling out forms and documents to make sure the state of Maryland is aware of these deficiencies and how dangerous this facility is. I will not I know this will not help my mother situation at the time, but I’m hoping it helps somebody else. Nobody deserves to spend their remaining years of life isolated, neglected and forgotten. I am not a litigious person by nature but I’m pot committed now. I feel tremendous responsibility to get this information out there for anyone considering placing a family member at this facility. Please, please, please do not even consider this place. It’s a death trap. I can be reached on Facebook for further information. ~ [name removed]

Reviewed on A Place For Mom

5.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

I think it's been excellent. I think everybody is very kind to my loved one and meeting his needs. The staff are patient with him. It's old, so that makes it look not so wonderful.

Reviewed on A Place For Mom

4.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

My loved one said it is fine and the therapy is fine. He said it is very clean. He is an eater but is not comfortable with the diet plan he is on. They have not talked to me yet.

Reviewed on SeniorAdvisor.com

4.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

The interactions have included several unprofessional staff members in nursing. Outside of the care meetings, they do not really offer a lot of information between the meetings.

Reviewed on A Place For Mom

4.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

My mom says therapy is going great. She says she's gotten some of her meals cold. One she couldn't eat because it wasn't cooked right. Other than that it's been okay. A couple of times my loved one told me that they didn't help her get into bed at night. One time she stayed messy all night but everything else has been fine.

Reviewed on SeniorAdvisor.com

3.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

The meal plan was unclear and it did not seem that they were following his diet correctly. The communication was not good. I did not think that the nurses were responsive

Reviewed on A Place For Mom

3.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

I would recommend them with some reservation. When it was Manor something it didn't have the best reputation. They've improved somethings to make it attractive enough for some people. The rehab is probably the best part. They're very careful, helpful and dedicated. Some of them could be a little more attentive, careful, and dedicated. Not everyone is overly friendly. The wastebaskets aren't always emptied, sometimes there are things on the floor. The dietitian came in the other day and asked what he liked and didn't like. If I don't ask questions they don't tell me anything.

Reviewed on SeniorAdvisor.com

3.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

It looks clean but the communication was not good. There was one nurse that was good with communication but when I would call no one would answer the phones. I had to drive there to get an answer to my question because no one would respond to my messages or answer the phone.

Reviewed on A Place For Mom

3.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

The therapy is professional and friendly. My wife's nurse does a good job. The cleanliness is fine and it is an older building. It needs to be renovated. There should be a weekly schedule of what happened and needs to happen. The food is not good. I think overall the organization is lacking with the exception of therapy and that is very good.

Reviewed on SeniorAdvisor.com

3.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

They don't communicate with me unless I initiate it, but they do take care of any issues I have. The meals are not that great. It depends on the day part of the quality of nurses.

Reviewed on A Place For Mom

2.0
August 7, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation & Healthcare Center

They are doing the best they can with what they have to work with. They need a serious amount of improvement with the amount of staff. The staff is very friendly. The manager that got my loved one in there as soon as she did was very helpful. She assured me that they could care for her in the condition she is in. It's very clean. From what I've seen the food is coming in pretty good. I haven't heard from anyone since I've been there.

Reviewed on SeniorAdvisor.com

5.0
July 25, 2019
anonymous - Loved one of resident/client
Verified Review
Review of Orchard Hill Rehabilitation and Healthcare Center

My loved one is happy there and he says all of the nurses and other ladies have been helpful to him. They come to see how he is doing and if he needs anything. The therapists are doing a great job with him.

Reviewed on A Place For Mom
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Orchard Hill Rehabilitation & Healthcare Center has received an average review rating of 3.7 based on 36 reviews. See all reviews.


The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.