Mountlake Terrace Plaza

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Our tour was very good, and the food was good. The rooms were a bit smaller. They had rooms where you had to share a kitchenette, which was kind of weird. But it was very clean, and the staff was very nice.

The staff members there were all very friendly, however the care our loved one was given we had some issues with. They kept placing him in diapers when he did not need to be which was frustrating. Also management did not communicate to the staff members for about three weeks what our loved ones treatment plan was going to be, the staff had no idea what was going on with our loved one. Our loved one also said the food was not very good, and due to the covid restrictions the activities were still pretty much shut down.

The community went out of its way for us. The community is very nice and the residence was great.

I did not look at any other facility because when I toured Mountlake Terrace Plaza, I was so happy with it. I felt so welcomed and everyone was very friendly. When we were going to the dining room, the food was wonderful. But now since we are in our rooms it has declined a little bit. I am glad that we are taken care of during this pandemic, they have been very good about keeping everyone safe. I would recommend to others who are looking.

It was the most friendly and caring place to live. I was traveling for two months when I got back all the staff greeted me by name. So friendly and helpful. The facility and landscape are so well kept. Food is great too. It's a wonderful place to start my new way of life. (I lost my husband last Dec. and just sold my house which I lived in for 54 years)

1. Care/concern for the safety and health of residents, especially during the Coronavirus. 2. Up to date facility. Attractive: homelike, artwork/flowers, grounds. 3. Trained staff. High expectations. 4. Meals various, well prepared, and healthy! 5. Medical protocols expected with emphasis on medication management. 6. I would recommend to others.

Very clean, stable, convenient place for my parents to live. Good food. Before Covid-19 -- great activities.

I find this to be a good community staff is caring and friendly. They have handled the care and restrictions well. I am happy here. I feel I am listened to.

I have lived here for nearly 6 months. Everyone is so kind. The coronavirus was here and they made sure we were safe. They always bend over backwards to make sure we are happy even during this virus situation. I feel safe here and they take good care of my husband.

I have was in rehab facilities and this one is very impressive. Well maintained during the Covid-19 pandemic and staff is nice. It is a big facility.