Montclair Royale Senior Living

36 Reviews

• (1)

  A Place For Mom

• (35)

  SeniorAdvisor.com

I would give ZERO stars, but it made me pick one! There caregivers in memory care are over worked, there is not enough caregivers for the amount of patients. I have witnessed the way the caregivers talk to the patients and there is NO COMPASSION, they act like the patients get on there nerves and are bothering them! Ive witnessed several patients walk around in wet pants that stink really bad for over an hour and a half. The caregivers have time to be on there cell phones but not change a diaper? When my friends mom was first in this facility there was several caregivers that actually attended to the patients with compassion, now there is maybe 2 that are actually worth something. Ive witnessed caregivers yell at patients when they didn't think we were there, Ive witnessed a caregiver video taping one elderly person when she was having a fit. They shove all the patients in a tiny room they call the "TV" room and half of them are on the opposite side of the tv and cant even watch it. This place needs to be turned over to the state for investigation. WORST MEMORY CARE UNIT IN SAN BERNARDINO COUNTY!!!!! I CAN GO ON & ON ABOUT THIS PLACE, AND NOT IN A GOOD WAY! MISSING PATIENT ITEMS, CAREGIVER GIVING MEDICINE IS NOT PATIENT, FRONT DESK ALWAYS TO BUSY TO SAY HI! I FEEL BAD FOR ANYONE WHO HAS TO EXPERIENCE THIS PLACE!