Montclair Royale Senior Living

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Bad area, very industrial. No place for a mom to go for a walk.

Terrible place. Limited staff, minimal and rude help for residents. Bad food in tiny quantities. For dinner—piece of some type of meat, bologna maybe, on a dry piece of bread. The evening’s beverage was a glass of tap water. No vegetables. If possible avoid living here or placing a family member there.

Arrived and the receptionist had no clue what I was talking about said I needed to wait for the administrator. She also had no idea when the administrator would arrive!

Entrance, garden, and dining area look nice. The resident living areas look shabby like they need updating, or at least paint. The rooms are dark and not at all cheerful. No pictures on the walls, no kitchenette or counter space, small bar refrigerator. The semi-private rooms, where two people share a room, only has room enough for two twin beds and two small dressers. They have to share a closet and a bathroom. You might be able to fit a chair and side table in. That shared room will run you $2,200 per month. They add other fees, for other services, like medication service, help with bathing and getting dressed, etc. Not worth the money in my opinion.

Pets not allowed. [name removed] was actually not very nice or friendly, but was negative and had some attitude. She said, "no we don't allow pets because we always wind up taking care of them". Implying that my independent cognitively sharp responsible loving mom wouldn't care for her cat. When I asked if Montclair had more assisted needed residence she didn't really answer my questions, she just sounded frustrated that they had to do more work. First impressions were not positive.

Very disappointed in facility. Although we had an appointment advisor was unprepared. Facility felt dirty as was the room we were shown that was ready for occupancy. Only saw a few residents out and about. Pricing was out of proportion with room.

My sister is here and she likes it. They are doing lots of remodeling and updating right now. The staff is good with her and things seem to be in order. She is fed 3 good meals a day. She enjoys the daily activities like games and movies. The room is always clean. I like the setup of this community it is escape proof. I would recommend this community.

I would give ZERO stars, but it made me pick one! There caregivers in memory care are over worked, there is not enough caregivers for the amount of patients. I have witnessed the way the caregivers talk to the patients and there is NO COMPASSION, they act like the patients get on there nerves and are bothering them! Ive witnessed several patients walk around in wet pants that stink really bad for over an hour and a half. The caregivers have time to be on there cell phones but not change a diaper? When my friends mom was first in this facility there was several caregivers that actually attended to the patients with compassion, now there is maybe 2 that are actually worth something. Ive witnessed caregivers yell at patients when they didn't think we were there, Ive witnessed a caregiver video taping one elderly person when she was having a fit. They shove all the patients in a tiny room they call the "TV" room and half of them are on the opposite side of the tv and cant even watch it. This place needs to be turned over to the state for investigation. WORST MEMORY CARE UNIT IN SAN BERNARDINO COUNTY!!!!! I CAN GO ON & ON ABOUT THIS PLACE, AND NOT IN A GOOD WAY! MISSING PATIENT ITEMS, CAREGIVER GIVING MEDICINE IS NOT PATIENT, FRONT DESK ALWAYS TO BUSY TO SAY HI! I FEEL BAD FOR ANYONE WHO HAS TO EXPERIENCE THIS PLACE!

DO NOT SEND A LOVED ONE HERE!!!! IT LOOKS ALL GOOD FROM THE SURFACE, BUT ITS NOT!

Mom is doing really well here. She has settled in very nicely and is quite happy here. She is making new friends and enjoying the activities and social events they may hold. The staff is very nice and helpful very attentive to the residents.